Chapter 9 Review I

Which of these is not a primary step in the needs analysis and assessment process?

Which sequence of letters represents the correct order of the following four steps in the user needs analysis process?

In a user needs assessment project, an analyst tries to understand the organization goals, the decision criteria, the roles of stakeholders, and the sources of information during which of these phases?

____ feasibility determines whether there are specific budget limitations on a project decision.

____ feasibility considers analysis of the other systems or procedures a new system must interact with.

____ feasibility considers when a computer system must be operational as well as other project scheduling requirements.

____ feasibility considers project risks due to reliance on a new, untested software package.

The stakeholders in a project who make the final decisions and provide the financing for the project are usually ____.

In a user needs assessment project, an analyst develops a model of the proposed new system and makes a build-versus-buy recommendation during which of these phases?

A narrative or diagram that explains the structure and operation of a new or existing computer system is called a

When investigating alternatives in a user needs assessment project, a decision to reconfigure existing software is an example of a(n) ____.

An alternative identified in a needs analysis that solves a problem in a reasonable way but not necessarily the best way is a(n) ____ solution.

A packaged system that includes hardware, software, and support from a single computer vendor is called a(n) ____ system.

Which of these is a primary benefit of building a new system from scratch (versus buying one)?

Which of these is a primary benefit of buying an off-the-shelf computer system?

The end result of a user needs assessment project that recommends the purchase, modification, upgrade, or building of a system is called a ____.

A short narrative statement that describes the objectives, scope, methods, participants, deliverables, and timeline for a needs assessment project is a ____.

Which of these would you least expect to find in a project charter?

A balance sheet that weighs the expenses associated with a computer system against the advantages of the system to an organization is called a ____.

In a cost-benefit analysis, operating costs are ____ costs.

In a cost-benefit analysis, the development or purchase of software is generally considered a(n) ____.

In a cost-benefit analysis, hardware maintenance and repairs are generally considered a(n) ____.

In a cost-benefit analysis, a software package that permits an organization to offer its customers expanded services would be considered an opportunity to ____.

In a cost-benefit analysis, the fact that an up-to-date computer system would increase employee morale is probably a(n) ____ benefit

In a cost-benefit analysis, the use of technology to lower inventory costs is an example of a(n) ____.

In a cost-benefit analysis, the payback period is ____.

Another name for an input form is a ____.

A receipt from a credit card transaction is an example of a(n) ____ form.

Written instructions that describe how to perform a business transaction or handle an organizational procedure are called ____.

A list of events or activities recorded in the sequence in which they occur is called a(n) ____.

A schematic diagram that uses symbols to represent the parts of a system is a(n) ____.

A needs assessment tool that breaks a procedure into input, processing, and output steps is called a(n) ____.

A working model that a support analyst builds to help users evaluate the design of a new system is called a(n) ____.

Which of the following tools is often used to build a prototype of a new computer system to evaluate its design?

A software tool that helps a needs assessment analyst organize the tasks in a project, set priorities, monitor project costs, and schedule activities is ____.

Which of these characteristics does not describe the work performed on a special project?

Which sequence of letters below is the order of steps in managing a special project?

During which stage in the management of a special project does a project manager develop a tentative calendar?

During which stage in the management of a special project can the project manager make statements such as, "If the staff and budget resources specified are available, the project's estimated completion date is the first of next month."

During which stage in the management of a special project does a project manager divide the project into specific tasks or objectives?

Which of these is not among the special project risk factors described in the chapter?

During which stage in the management of a special project is scope creep a major concern of a project manager?

During which stage in the management of a special project does the project manager communicate with stakeholders about how changes in project specifications may impact the project timeline?

During which stage in the management of a special project does a project manager ask the question, "How will adding resources now affect the project's completion date?"

During which stage in the management of a special project does a project manager write a final project report?

During which stage in the management of a special project does the project manager ask the question, "Can what I learned from this project improve performance on future projects?"

A project planning tool that shows basic information about each project task as horizontal bars on a timeline graph is called a ____.

In a special project, if step X must be completed before step Y, step X is called a ____ task.

If a project task must be completed on time in order for the entire project to be completed on time, the task is ____.