Chapter 2

A(n) _____ is a collection of related activities that produce a product or a service of value to an organization. a. business process b. information system c. supply chain d. management technique e. workflow pattern

In today's business environment, it is rare for a company not to have a significant Web presence. This trend can be attributed primarily to: a. social responsibility. b. technological pressures. c. government regulations. d. None of these

Business-IT alignment refers to the synchronization of a company's IT operations with its: a. business objectives. b. infrastructure. c. business environment. d. business processes.

A(n) ___ is a collection of related activities that produce a product or a service of value to an organization. a. workflow pattern b. business process c. supply chain d. information system e. management technique

Business environment pressures can come from which of the following? a. management restructuring b. cost reductions c. political change d. quality control

What does it mean that BlackBerry has diversified its software to traverse the roadway of Internet of Things? a. That the software can send e-mails b. That the software can connect to RFID readers, laptops and larger computers c. That the software has a firewall d. That the software is fully compatible with TCP/IP e. That the software can support E-commerce

Which of the following is/are not a fundamental element of a business process? a. input b. resources c. feedback d. output

Which of the following statements concerning business processes is false? a. A process has activities that can be measured. b. A process cannot cross functional area boundaries. c. A process creates value. d. A process has inputs. e. A process has outputs.

A business process can be a competitive advantage when _____________. a inputs are translated to outputs b. a product or service is delivered to the organization c. the company becomes less responsive and efficient d. IT enables the company innovate or to execute better than its competitors

Cross-functional business processes: A) fall within a single functional area. B) cut across multiple functional areas. C) require collaboration. D) A and C E) B and C

Business process ______________ is a management technique that includes methods and tools to support the design, analysis, implementation, management, and optimization of business processes. a. optimization b. reengineering c. implementation d. management

The initial goal of business process management is ____________________. a. to create a competitive advantage through organizational flexibility b. to be less radical, disruptive, and more incremental c. to organize around the business process, not the individual task d. to improve profitability by decreasing costs and increasing revenue

_____________ is the result of optimizing the manufacturing and logistics processes. a. Differentiation b. Customer satisfaction c. Cost reduction d. Cycle and fulfillment time

Business process _______________ is a strategy for improving the efficiency and effectiveness of an organization's business processes. a. reengineering b. optimization c. management d. implementation

Which of the following statements concerning technology pressures on modern businesses is true? a. The amount of information on the Internet remains stable from year to year. b. The important information on the Internet is fee-based. c. Technology changes so rapidly that organizations should wait before they release new technology-based products. d. New technologies offer alternative service options. e. New technologies will never replace existing technologies.

Which of the following is not an example of the growing initiative called green IT? a. Building computer applications that use less energy b. Asking vendors about compliance on environmental standards c. Building systems that monitor carbon throughout the organization d. Designing energy-efficient data centres e. Designing an IT infrastructure to support sustainability

For most companies, the Web _____ the threat that new competitors will enter the market by _____ traditional barriers to entry. a. increases, increasing b. decreases, decreasing c. decreases, increasing d. increases, decreasing

Which of the following is not a cause of inadequate alignment between IT and business? a. Lack of funds b. Lack of IT knowledge on the part of the business executives c. Not understanding each group's expertise d. Lack of communication e. Different objectives

Which of the following is not a characteristic of excellent alignment between IT and business? a. Organizations view their internal and external customers and their customer service function as supremely important. b. Organizations ensure business and IT professionals communicate solely from their area of expertise. c. Organizations create a vibrant and inclusive company culture. d. Organizations ensure that IT employees understand how the company makes (or loses) money.

Which of the following is an example/are examples of business processes? a. Managing cash receipts b. Collecting sales tax c. Processing bills of material d. Applying healthcare benefits e. All of these

The goals of business process reengineering are NOT to (select all that apply): a. Increase customer satisfaction b. Increase productivity c. Increase cycle time d. Optimize operations e. Reduce waste

The term "digital divide" refers to the gap between: a. organizations that utilize wireless technologies and those that do not. b. Both of the following: organizations that utilize wireless technologies and those that do not; and individuals who have access to information and communication technologies and those who do not. c. individuals who have access to information and communication technologies and those who do not. d. Both of the following: individuals who have access to information and communication technologies and those who do not; and the IT staff and the other employees who are not IT savvy. e. the IT staff and the other employees who are not IT savvy.

In recent years, companies such as Walmart and Amazon.com have offered streaming videos for rent on their websites. This is another example of how new technology has (select all that apply): a. increased the threat of new entrants. b. increased the threat of substitute products. c. increased the supplier's bargaining power. d. decreased the buyer's bargaining power.

The best-known framework for analyzing competitiveness is: a. Michael Porter's competitive forces model. b. competitive globalization model. c. Freidman's ten flatteners. d. Michael Porter's value chain model.