Question 1

Current challenges in operations management include all of the following EXCEPT:

Accepted Answer

All are current challenges(a. rapid product development b. just-in-time performance c. mass customizations d. empowered employees)

Question 2

An accounting firm that provides tax services for a company would be considered to be part of that company's supply chain. (True or false)

Accepted Answer

True

Question 3

The service sector has lower productivity improvements than the manufacturing sector because:

Accepted Answer

services are usually labor-intensive

Question 4

The marketing function's main concern is with:

Accepted Answer

generating the demand for the organization's products or services

Question 5

An operations task performed at Hard Rock Cafe is:

Accepted Answer

preparing employee schedules

Question 6

Reasons to study operations management include learning about:

Accepted Answer

All of these(a. what operations managers do b. how people organize themselves for productive enterprise c. a costly part of the enterprise d. how goods and services are produced)

Question 7

Which of the following is NOT one of the 10 strategic operations management decisions?

Accepted Answer

Mass customization

Question 8

Productivity is the total value of all inputs to the transformation process divided by the total value of the outputs produced. (True or False)

Accepted Answer

False

Question 9

Walter Shewhart, in the ______________, provided the foundations for _______________ in operations management.

Accepted Answer

1920s; statistical sampling

Question 10

All of the following decisions fall within the scope of operations management EXCEPT for:

Accepted Answer

creating the company's income statement

Question 11

Because Hard Rock Cafes are themed restaurants, operations managers focus their layout design efforts on attractiveness while paying little attention to efficiency.

Accepted Answer

False

Question 12

Competition in the 21st century is no longer between companies; it is between supply chains.

Accepted Answer

True

Question 13

Which of the following statements is TRUE?

Accepted Answer

The person most responsible for initiating the use of interchangeable parts in manufacturing was Eli Whitney

Question 14

Reasons to study operations management include:

Accepted Answer

Studying how people organize themselves for productive enterprise and learning about a costly part of the enterprise.

Question 15

Which is NOT true regarding differences between goods and services?

Accepted Answer

Goods tend to have higher customer interaction than services.

Question 16

Which of the following pioneers was NOT making a professional impact during the Scientific Management Era?

Accepted Answer

???

Question 17

Which of the following is NOT an element of the management process?

Accepted Answer

Pricing

Question 18

All organizations, including service firms such as banks and hospitals, have a production function.

Accepted Answer

True

Question 19

Which of the following are the primary functions of all organizations?

Accepted Answer

Marketing, production/operations, and finance/accounting

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