HumanitiesBUS209 Ch4 Quiz
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BUS209 Ch4 Quiz

Isabela Coleman avatar Isabela Coleman
22 August 2022
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25 test answers

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question
Which of the following sentences is an example of using the "you" perspective incorrectly?
answer
You will need to make the required changes to your memo by 5:00pm.
question
Which message below would require a detailed explanation for audience comprehension?
answer
Request for software installation instructions
question
Which sentence is an example of highlighting external audience benefits with the "you" perspective?
answer
When you volunteer your time, you'll not only be helping the company meet community service goals but you'll also be helping local, at-risk youth.
question
Where is the main idea placed in an indirect request message?
answer
After the details explaining the request
question
Which of the following is NOT a typical format used to communicate an "FYI" message?
answer
Memo
question
Which elements belong in a routine request's conclusion?
answer
An expression of gratitude and a call for action
question
Which of the following is NOT a typical format used to communicate a sympathy message?
answer
Memo
question
Which technology below does NOT help you simplify the task of scheduling a meeting with participants?
answer
Email
question
Which sentence is an example of highlighting internal audience benefits?
answer
If your proposal wins the contract, you will earn a 10% commission.
question
Which is NOT an example of a routine communication?
answer
Memo persuading the adoption of a new policy
question
Which sentence correctly adopts the "you" perspective?
answer
Your parts will arrive on time, as you requested
question
In which situation would you use a routine announcement?
answer
To notify the public about a holiday sale.
question
Texting is an ideal medium for ____.
answer
Short, routine messages that require brief answers
question
Where would you place the main idea in a routine message using the direct format?
answer
As the opening sentence
question
What is the purpose of a confirmation message?
answer
To acknowledge that you have received information
question
In which situation is the use of a blind carbon copy unethical?
answer
Blind carbon copying a colleague on your sales negotiation emails to a vendor she will also deal with later.
question
What are the components of the three-part formula designed to create goodwill when a customer complains?
answer
Understanding, apology, solution
question
Which technique below does NOT help create audience-friendly instructions?
answer
Position the explanation before the action.
question
Which country's culture dictates a formal, detailed, relationship-oriented thank you note?
answer
Korea
question
Which of the following is NOT an event that you would write a congratulatory message about?
answer
Your finding a website a colleague has been searching for
question
What is the purpose of sending your condolences?
answer
To express compassion and understanding when someone experiences a loss
question
Which message below is NOT typically found in the "goodwill" category?
answer
Bad-news message
question
Which is NOT a benefit of sending a "For-your-information" message?
answer
Producing appreciation from a colleague who has experienced a loss
question
Which kind of message expresses appreciation when someone has done something nice for you
answer
Thank-you message
question
Why has the production of paper documents by business increased yearly, despite the fact that we have moved to "paperless" offices?
answer
People often print from the Web so they do not have to search for the page again.