Writing

22 August 2022
4.7 (114 reviews)
84 test answers

Unlock all answers in this set

Unlock answers (80)
question
Which situation is an example of​ "relational context" in the transactional model of​ communication?
answer
A colleague​ "stole" your client and you have to work with her on a team
question
Which is NOT an example of feedback in the communication​ process?
answer
Asking your supervisor for clarification on a company policy
question
Which of the following is NOT a typical communication barrier​ category?
answer
Strategic
question
Which of the following is NOT a characteristic that describes the​ "adaptable" component of being an effective​ communicator?
answer
Persuasive
question
During which step of the early​ "transmission model" of communication do you select a​ medium?
answer
Second
question
Which situation is an example of​ "cultural context" in the transactional model of​ communication?
answer
You prefer being direct and are giving a presentation for your branch in Japan
question
In a recent National Association of Colleges and Employers​ survey, employers rated four​ communication-related skills as more important than technical knowledge. Which of the following is NOT one of​ them?
answer
Ability to code the corporate website
question
Which of the following is NOT a skill required for effective workplace​ collaboration?
answer
Coercing
question
What are three techniques effective business communicators use to persuade an​ audience?
answer
Identifying​ benefits, anticipating​ objections, and supporting the claim
question
Which of the following is an​ idiom?
answer
Raining cats and dogs
question
Which of the choices below is a disadvantage of using a team wiki in the​ workplace?
answer
Documents are not delivered to​ members' mailboxes
question
Which of the following is the best example of a concise sentence​?
answer
The progress report is due tomorrow.
question
When analyzing a topic from a persuasive point of​ view, which question would NOT be helpful to​ ask?
answer
What medium do you need to​ use?
question
Active listeners do all of the following things EXCEPT​ ________.
answer
filter out emotional cues
question
Which is NOT a technique used to create an​ audience-oriented business recommendation​ memo?
answer
Create a general and vague subject line
question
People from which country focus mostly on the eyes when reading facial​ gestures?
answer
Korea
question
Which of the following lists the steps to ensure active listening in the correct​ order?
answer
Focus on what a speaker​ says, work to​ interpret/evaluate the​ content, and then respond to acknowledge understanding
question
Which is NOT something that could block your fair evaluation of a​ speaker?
answer
Separating emotions from logic
question
In terms of listening​ skills, what does​ "comprehension" mean?
answer
How well you understand what you hear
question
When you are engaged in​ conversation, you can improve comprehension and understanding by asking questions and by​ _____.
answer
paraphrasing
question
Several causes of team conflict are discussed in this chapter. Lacking an understanding of​ members' approaches is an example of which type of​ conflict?
answer
Relational issues
question
Which of the following answers is an example of cognitive conflict within a​ team?
answer
One team member does not understand​ another's reasoning
question
Which of the following characteristics would be valued by a collectivist​ culture?
answer
Loyalty
question
Cultural understanding will help you avoid displaying​ ______.
answer
Ethnocentrism
question
Which pairing of countries is considered to have typically​ low-context cultures?
answer
United States and Canada
question
Which of the following is a characteristic typically associated with an employee from a culture that is high on the uncertainty avoidance​ scale?
answer
Likes clear guidelines that lead to a predictable result
question
Which characteristic of culture defines how the culture perceives inequality and​ authority?
answer
Power distance
question
What is​ "groupthink" in the context of team decision​ making?
answer
When everyone follows along with the strongest​ member's suggestion
question
Which of the following is NOT a guideline to follow when planning an effective​ meeting?
answer
Distribute the agenda at the meeting
question
Which is NOT one of the four stages of team​ formation?
answer
Teaming
question
What are the four elements explored in the analysis stage of the ACE​ process?
answer
Purpose, audience,​ content, and medium
question
Which of the following is NOT a question you should ask when analyzing your​ audience?
answer
What do I want my audience to​ know?
question
Which medium would you use if you had to send a travel expense report to your supervisor with​ original, hard-copy receipts​ attached?
answer
Memo
question
After you decide the best time and location to​ write, what are the next steps in the composing stage of the ACE​ process?
answer
Organize, draft, design
question
Which of the following is NOT a benefit gained by outlining your content before​ composing?
answer
Determining the accuracy of your graphics
question
Why should you avoid editing yourself during the drafting stage of the ACE​ process?
answer
Because switching between drafting and revising is inefficient
question
Which of the following techniques is NOT designed to remove​ writer's block?
answer
Put strict time limits on your drafting stage
question
Which of the following is NOT a design principle that consistently applies to all medium​ options?
answer
Avoid bulleted or numbered lists
question
Should cultural differences be considered as part of the ACE​ process?
answer
Yes, while analyzing your audience
question
Which of the following is NOT something you would examine during the evaluation stage of the ACE​ process?
answer
Organization
question
Which sentence uses concrete​ language?
answer
Please leave the Cleveland travel report on my desk no later than​ 5:00 p.m.
question
Which of the following is a​ cliché?
answer
Win-win situation
question
Which sentence is the most​ concise, having eliminated wordy phrases and obvious​ fillers?
answer
We approve your request to leave early tomorrow.
question
Which of the sentences uses positive​ wording?
answer
The committee will decide the new vacation policy today.
question
Which is NOT a category of common writing errors addressed in the revising stage of the ACE​ process?
answer
Outlining
question
Which sentence is an example of​ concession?
answer
While moving to a new floor is​ difficult, the additional space will allow the growth this company urgently needs.
question
In terms of logical​ fallacies, what is a red​ herring?
answer
Focusing on an irrelevant issue to draw attention away from a central issue
question
Which of the following is NOT a type of logical​ fallacy?
answer
Fact refutation
question
You can build credibility with your audience by providing key credentials. Which of the following is NOT an example of such a​ credential?
answer
Your salary level
question
In terms of logical​ fallacies, what is a hasty​ generalization?
answer
Drawing a conclusion from a sample that is either too small or does not represent the larger population
question
Which of the following psychological needs do investment companies typically use to appeal to their​ audience's emotions in a persuasive​ message?
answer
Safety
question
Which of the following is the most professional and appropriate way of motivating your audience to comply with your persuasive request for a​ favor?
answer
Stressing the benefits of doing it
question
Which type of persuasive message would you use to convince a seller that its return policy should NOT apply in your​ situation?
answer
A customer claim
question
In terms of logical​ fallacies, what is a false​ analogy?
answer
Supporting an idea by comparing it to something that is not comparable
question
Effective team leaders use which technique to influence attitudes and motivate people to make a commitment to a​ team?
answer
Remind the team why the work is important
question
Which communication medium would you use to tell an employee that she got a lower bonus than​ projected?
answer
Face-to-face
question
Which communication medium would you use to prevent immediate discussion of the bad​ news?
answer
Letter
question
Which communication medium should you use to notify all employees quickly about a possible privacy breach in the​ company's payroll​ system?
answer
Text message
question
Which of the following is NOT a good way to soften the bad​ news?
answer
Describing the bad news in great detail
question
Which type of buffer does the following sentence​ use? ​ "We truly value the high quality of your​ product."
answer
Thanks or compliments
question
Where do you place the bad news in a letter using the indirect​ approach?
answer
In the body​ paragraph, after the reasons
question
In which situation would you use the direct approach to organize a bad news​ message?
answer
When the audience is unlikely to be angered by the news
question
What should you NOT do in the close of a​ bad-news message?
answer
Explain the bad news
question
Experts suggest doing all of the following EXCEPT​ _____, as part of an effective corporate apology strategy.
answer
Delaying announcement of the bad news
question
Should a company take responsibility for mistakes or​ problems?
answer
Yes, because doing so will preserve credibility and goodwill
question
Which of the following is NOT something your professional network can do for​ you?
answer
Earn an​ employer's respect during an interview
question
A chronological résumé is best suited for which type of​ applicants?
answer
Those who have extensive work experience in the specified field
question
Which applicant is the functional​ résumé style best suited​ for?
answer
Students who have just graduated
question
In which document would you use the​ "AIDA" pattern?
answer
A sales message
question
Which method of delivering a cover letter is NOT​ appropriate?
answer
Facebook post
question
Which of the following is NOT something a behavioral question is designed to determine during an​ interview?
answer
Your social media expertise
question
Many interviewers ask candidates if they have any questions of their own. Which of the questions below would be an effective one for a candidate to​ ask?
answer
Is there any reason why I might not be considered for the​ job?
question
During which type of interview would you find yourself alone in a room with a search​ committee?
answer
Panel interview
question
During which type of interview would you Skype with a potential​ employer?
answer
Virtual interview
question
​Typically, _____after an​ interview, it is appropriate for you to inquire about the status of the position and communicate your continued interest.
answer
two weeks
question
Which question from this list would you typically NOT ask when analyzing your report​ audience?
answer
When does my audience need this​ report?
question
Which guidelines should you use to prepare a document for readers who are NOT native English​ speakers?
answer
Use consistent terminology
question
What is a progress report designed to​ do?
answer
Give your supervisor an update on the status of a longer project
question
Which document design feature below would NOT help your audience preview report​ contents?
answer
A conclusion
question
What is the most common format for online distribution of​ reports?
answer
PDF
question
Which is NOT a feature of a report​ deck?
answer
Heavy visuals with minimal text
question
Which is NOT an example of a data​ graphic?
answer
Illustration
question
Which is an​ ethical, non-misleading way to display data in a​ graph?
answer
Accurately display collected data
question
Which of the following does NOT need documentation in your​ report?
answer
A table populated by data from a survey conducted by your company