When producing and delivering a service to be consumed by a large group of customers at the same time and in the same place, management
a. does not have the responsibility for establishing the rules, expectations, and limits of a customer's behavior.
b. should accept some responsibility for the behavior of a customer as it impacts on other customers.
c. need not bother selecting the appropriate customers to participate in the group.
d. does all of the above.
e. does none of the above.