Chapter 1&2 Quiz

31 August 2022
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question
In the business world, caring can be demonstrated by: A.) emphasizing the results of decisions and actions. B.) sharing relevant information with stakeholders. C.) focusing mainly on the tasks that need to be done. D.) considering the needs of customers and employees. recognizing and acting E.) on business opportunities.
answer
D
question
Which action demonstrates that Joaquin acts with transparency? A.) He keeps conversations with stakeholders confidential. B.) He shares his company's trade secrets with its competitors. C.) He accepts gifts... and gratuities from clients D.) He considers himself accountable only to himself. E.) He shares all relevant information with stakeholders.
answer
E
question
Which of the following is true of credibility? A. It is an important basis for effective communication. B. It has no relationship to transparency and accountability. C. Its importance in the post-trust era has decreased. D. Neither words nor actions can damage a reputation for credibility. E. People gain credibility more easily than they lose it.
answer
A
question
The FAIR (Facts, Access, Impacts, Respect) test is intended to evaluate: A.) the relationship between stakeholders of different companies. B.) the contemporary relevance of your business's ethics. C.) the profits made by your company's investors. D.) the financial state of your company. E.) the credibility of your business communication.
answer
E
question
_____ refers to the knowledge and skills needed to accomplish business tasks, approach business problems, and get a job done. A.) Accountability B.) transparency C.) character D.) competence E.) power
answer
D
question
One of the traits associated with competence is "a focus on action." This specifically implies A.) seizing business opportunities when they present themselves. B.) seeking a low-profile, passive role in your organization. C.) being accountable to no one but yourself. D.) establishing an atmosphere of trust and goodwill. E.) adhering to high moral and ethical standards.
answer
A
question
A sense of caring is demonstrated by an employer who A.) encourages employees to work as individuals rather than as teams. B.) communicates using me-oriented, not we-oriented, phrases. C.) establishes more hierarchical communication structures. D.) separates personal values from corporate values. E.) prioritizes the development of his or her employees' skills.
answer
E
question
Personal values are A.) the stated and lived values of a company. B.) guidelines that the government expects public companies to follow. C.) the values that are practiced only in the workplace. D.) unwritten rules by which an industry works. E.) the values that individuals prioritize and adhere to.
answer
E
question
Jerry, the CEO of Turbo Inc., is a successful business leader with a reputation for caring. Which of the following statements would prove this? A.) His leadership style is result-oriented and not relationship-oriented. B.) His communication style is me-oriented, not we-oriented. C.) He believes he is accountable to nobody but himself. D.) He prioritizes the development of his company over the well-being of his team. E.) He strives to understand the interests and aspirations of his employees.
answer
E
question
When personal values and corporate values are aligned, employees have more A.) conflict. B.) integrity. C.) autonomy. D.) transparency. E.) confidence.
answer
B
question
A business leader can cultivate a sense of community by A.) refusing to give in to pressure by the stakeholders. B.) developing new strategies to sell different products to different markets. C.) encouraging employees to work as individuals rather than as a team. D.) prioritizing the development of his company at the expense of his employees. E.) having a communication style that is we-oriented, not me-oriented.
answer
E
question
In high-trust relationships A.) people view each other negatively. B.) people prefer covering up mistakes rather than admitting them. C.) people are more willing to cooperate with each other. D.) communication is formal in nature. E.) team members are more likely to miscommunicate.
answer
C
question
Which of the following is true of contemporary organizational culture? A.) Companies no longer require employees to keep work-information confidential. B.) Organizations that work in low-trust environments are the most successful. C.) Most organizations are moving toward flatter communication structures. D.) Credibility is seldom a basis for effective communication in the business world. E.) The communication structures implemented by most organizations are closed.
answer
C
question
Which of the following factors reduces the incidence of unethical behavior? A.) the subjective interpretation of business values B.) a transparent atmosphere C.) unaccountable business leaders D.) a closed communication structure E.) opposing personal and corporate values
answer
B
question
What is the definition of business ethics? A.) commonly held principles in the business community for acceptable behavior B.) communication patterns that are me-oriented, not we-oriented C.) the skills needed to solve and overcome business problems D.) the ability to seize business opportunities when they present themselves E.) the extent to which employees care for the needs of the company
answer
A
question
Laura wants to improve her employees' engagement. To do so, she should try to increase their A.) emotional engagement with their work. B.) skills and experience on the job. C.) accountability to team members. D.) awareness of stakeholder interests. E.) openness about their motives.
answer
A
question
The dominant business ethic in corporate communications is _____, which is "a principle that allows those affected by administrative decisions, business transactions, or charitable work to know not only the basic facts and figures but also the mechanisms and processes. It is the duty of civil servants, managers, and trustees to act visibly, predictably and understandably." A.) expertise B.) caring C.) hierarchy D.) transparency E.) competence
answer
D
question
Which of the following is true of competence? A.) A person's reputation for competence is influenced by his or her communication skills. B.) Competence is demonstrated by taking a passive role in business. C.) Competence is an inherited trait and cannot be developed through experience. D.) Too much emphasis on results decreases the perception of a person's competence. E.) Competence is best acquired by reading about the topic rather than through experience.
answer
A
question
Which of the following statements accurately describes the role played by character in the establishment of credibility? A.) Character is especially important in long-term, collaborative relationships. B.) An increase in accountability adversely affects character. C.) A decrease in transparency positively influences character. D.) Character-based traits are the least important determinants of trust in the workplace. E.) Character has become less important in the post-trust era.
answer
A
question
In low-trust relationships, people tend to A.) expend extra effort toward meeting team goals. B.) be more willing to cooperate with each other. C.) regard the actions of other people negatively. D.) communicate more efficiently. E.) assume credibility easily
answer
C
question
How can a business leader create an environment of transparency? A.) by interpreting business values subjectively B.) by acknowledging the concerns of employees C.) by refusing to give in to stakeholder pressure D.) by establishing closed communication structures E.) by hiding his or her mistakes from subordinates
answer
B
question
The rules of conduct or moral principles that guide individual or group behavior are known as A.) character. B.) accountability. C.) ethics. D.) values. E.) transparency.
answer
C
question
Corporate values are A.) the stated and lived values of a company. B.) unwritten rules by which an industry works. C.) laws imposed by the government on corporations. D.) self-formulated values that individuals adhere to. E.) personal values practiced only in the workplace.
answer
A
question
_____ refers to a reputation for adhering to high moral and ethical values. A.) character B.) competence C.) transparency D.) accountability E.) community
answer
A
question
An "emphasis on results" is a trait associated with A.) transparency. B.) competence. C.) caring. D.) ethics. E.) character.
answer
B
question
In the interpersonal communication process, the messages exchanged are A.) simultaneous and exclusionary. B.) simultaneous and mutual. C.) sequential and individual. D.) sequential and mutual. E.) simultaneous and individual.
answer
B
question
Which of the following is a strength of introverts? A.) meeting people at large social events B.) asking thoughtful, important questions C.) gaining the support of other colleagues D.) making a positive first impression E.) acting quickly if they see an advantage
answer
B
question
______ is a show of respect for the dignity and importance of others. A.) Civility B.) Empathy C.) Optimism D.) Synchronizing E.) Decoding
answer
A
question
_____ involves favorable explanations for why others have behaved in a certain way. A.) Emotional hijacking B.) Decoding C.) Mitigating information D.) Self-management E.) Relationship management
answer
C
question
Matt and LaRita grew up in communities that view authority in very different ways, so they have difficulty understanding each other at times. The problem is being caused primarily because of A.) differences in emotional intelligence. B.) a filter of lifetime experiences. C.) emotional hijacking. D.) psychological noise. E.) differences in self-awareness.
answer
B
question
Which of the following is most likely to be true about the people who exhibit high self-management? A.) They react defensively and with a me-first attitude when threats are perceived. B.) They frequently vent frustrations without a constructive work purpose. C.) They are unable to control their emotional impulses. D.) They spend a higher percentage of work conversations on work-related topics. E.) They show a sincere interest in others' efforts, ideas, and successes.
answer
D
question
Frank is having difficulty hearing the point his coworker is making because of loud hammering outside the window. What type of noise is Frank experiencing? A.) psychological B.) cognitive C.) physical D.) semantic E.) physiological
answer
C
question
What is sight-reading? A.) understanding and managing emotions to serve goals B.) the process of interpreting messages from others into meaning C.) intelligent observation of nonverbal communication D.) the discipline to hold off emotions to meet long-term intentions E.) understanding your emotions as they occur and how they affect you
answer
C
question
Which of the following employees is most likely to be a hub? A.) Cho works at coordinating the efforts of the whole team. B.) Jenni hates it when team members are competitive. C.) Juan loves a fast-moving, competitive work environment. D.) Jerome pushes for self-reliance and effective use of resources. E.) Rebecca emphasizes the importance of being logical.
answer
A
question
What is the process of interpreting messages from others into meaning? A.) noise B.) encoding C.) receiver D.) decoding E.) feedback
answer
D
question
Why does emotional hijacking occur? A.) People have a high emotional intelligence, which makes them less emotional. B.) People experience a great deal of physiological noise that interferes with reasoning. C.) People spend too much time developing self-awareness, so they become overly emotional. D.) People deliberately use their emotions to manipulate the reactions of others. E.) People are hard-wired to feel emotions about a situation before they reason it out.
answer
E
question
Which of the following employees is acting with incivility? A.) Kathy's motto is "Let's agree to disagree" when contentious issues arise. B.) Pilar refuses to multitask when her coworkers are talking to her. C.) Scott usually greets female colleagues by saying, "Hello there, girls." D.) Rena displays interest in her coworkers' personal accomplishments. E.) Ben asks rather than orders his administrative assistant to take care of tasks.
answer
C
question
Which of the following is a solution-oriented question? A.) Now that we know we want to reduce the company budget, what subcategories should we consider? B.) In what way do you think our shipping practices contribute to our high expenses? C.) What did you learn in the meeting you had with our colleagues in Baltimore last week? D.) Is your suggestion consistent with our goal to reduce our overall budget? E.) How can we reduce our expenses for office supplies to meet our budget goals?
answer
E
question
Which of the following employees is most likely to be an extrovert? A.) Phil prefers to work alone rather than on a team. B.) Irina is patient and persevering at long, detailed tasks. C.) Aun takes time to consider the ramifications of every decision. D.) Bob has a small network of colleagues he works with closely. E.) Len meets everyone in the department by his third day on the job.
answer
E
question
People who speak out constructively about differences of opinion are most likely to have A.) high self-awareness. B.) high relationship management skills. C.) low self-awareness. D.) low self-management skills. E.) low empathy.
answer
B
question
Which of the following employees is most likely to have a blue motivational value system? A.) Darwin focuses on encouraging the growth of coworkers. B.) Elise wants the team to remain as flexible as possible. C.) Ted wants to make sure that decisions have been completely thought out. D.) Michele dislikes it when people don't fight back if they have been wronged. E.) Therese gets annoyed when she perceives that people don't take work seriously.
answer
A
question
In tense and emotionally charged situations, it is important to A.) hold judgment. B.) be uncompromising. C.) maintain your point of view. D.) speak loudly and assertively. E.) ask cross-examination questions.
answer
A
question
On the day after her boyfriend broke up with her, Candace found out at work that someone else received the promotion she was hoping to get. Instead of asking her manager what she could do to improve her chances in the future, she raged about how unfair life is. What did Candace experience? A.) high self-management B.) emotional intelligence C.) high self-awareness D.) emotional hijacking E.) physical noise
answer
D
question
What are probing questions? A.) Probing questions move from general to specific and are intended to increasingly deconstruct a business issue. B.) Probing questions are narrow-ended questions that are actually opinions presented in question form. C.) Probing questions focus on what should be done to solve business problems and accomplish business objectives. D.) Probing questions break the ice and gradually ease people into conversations about shared business interests. E.) Probing questions are intended to analyze a business problem from every angle in order to uncover its root causes.
answer
E
question
When you are trying to read another person's nonverbal clues, which of the following should you focus on the most? A.) the feet B.) the chin C.) the neck D.) the nose E.) the eyes
answer
E
question
Which of the following is a sign of a person paying attention? A.) a cursory glance accompanied by a smile B.) a nod to indicate acknowledgement C.) a slouched and relaxed position D.) a deep breath to relax oneself E.) a closed body position
answer
B
question
What term is used for events that cause strong, often negative, emotional responses? A.) triggers B.) messages C.) stress D.) noise E.) hijacking
answer
A
question
Which of the following is characteristic of learner mind-sets? A.) displaying an unwillingness to hear other people's point of view B.) agreeing with everything you hear C.) viewing differences of opinion as normal D.) working by a firm set of rules and guidelines E.) ascribing negative traits to people with opposing views
answer
C
question
Which of the following is a funnel question? A.) How can we reduce our expenses for office supplies to meet our budget goals? B.) Now that we know we want to reduce the company budget, what subcategories should we consider? C.) Is your suggestion consistent with our goal to reduce our overall budget? D.) What did you learn in the meeting you had with our colleagues in Baltimore last week? E.) In what way do you think our shipping practices contribute to our high expenses?
answer
B
question
Asking oneself how certain emotions alter or distort one's thinking helps improve A.) self-awareness. B.) physical noise. C.) sight-reading. D.) empathy. E.) relationship management.
answer
A