Ch 8

26 August 2022
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20 test answers

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question
What is the purpose of an MSDS?
answer
To help keep workers safe
question
What is true about mislaid property?
answer
It has been unintentionally left behind
question
Which area would be considered public space in a hotel?
answer
The hotel's pool area
question
What is true about a hotel room that is "on change"?
answer
It is vacant and not yet cleaned.
question
What is true about abandoned property?
answer
It has been intentionally left behind.
question
Who usually maintains the washers and dryers placed in a hotel's guest laundry?
answer
An outside vendor
question
What is the lodging industry term used to describe a hotel room or area that is undergoing extraordinary cleaning procedures?
answer
Deep cleaning
question
What happens in a hotel's OPL?
answer
Laundry is processed.
question
What is a guest seeking to communicate with a "DND" sign placed on the outside of the guest's door?
answer
Do not clean this room now
question
Which of the following represents the correct order of procedures used in cleaning linens and terry products?
answer
Sorting/Washing/Drying
question
What is a normal par level in hotel laundry?
answer
3 times normal usage
question
Who is responsible for making the distinction between mislaid, lost, and abandoned property?
answer
The hotel's executive housekeeper in keeping with hotel policies and procedures
question
Which group of housekeeping employees should receive blood-borne pathogen training?
answer
All housekeeping employees
question
In a housekeeping department, what is the role of the inspector?
answer
To ensure guest room cleanliness
question
A room attendant cleans 15 rooms in a shift consisting of 7 hours of work and 1 hour total of break time. What was this room attendant's cleaning time in minutes per room?
answer
28
question
In a 150-room hotel with housekeeping labor costs of $8,000 and 2,500 rooms sold in a month, what would be the hotel's housekeeping labor cost per occupied room for that month?
answer
$3.20
question
"Terry" refers to guest room amenities that:
answer
Include bath towels, hand towels, and washcloths
question
Which housekeeping-related term is not used by professional hoteliers?
answer
Maid
question
In a hotel guest room, which is a potential source of the human immunodeficiency virus (HIV)?
answer
Needles left by intravenous drug users
question
In a hotel with linen costs of $2,486 in the month of January and rooms sold of 1,130, what was the hotel's linen cost per occupied room?
answer
$2.20