ch 17 managing people and work

Which of the following is true of emphasizing superordinate goals?

Which of the following is true about the political strategy that focuses on making everyone a winner?

Which of the following is true of the impact of conflict on organizational performance?

Which of the following is true of organizational politics?

Third-party negotiators who can impose what they believe is a fair solution to a dispute that both parties are obligated to abide by are referred to as _____.

Mary and John are business partners, but they have frequent arguments at work due to the differences in their values and interests. This is an example of _____.

Two parties in conflict focusing on each other's shortcomings rather than solving the source of the conflict is an example of:

Which of the following is a strategy used to encourage integrative bargaining?

Discord arising from the incompatibility of goals of different individuals and their attempts to thwart each other's pursual of objectives is known as:

The activities that managers engage in an organization in order to increase their power and to use power effectively to achieve their goals are known as:

Both the marketing division and the corporate communications department of Value Homes, a real estate company, claim responsibility for developing corporate marketing strategies. Which of the following could be a potential source of conflict between the two divisions?

Kathleen, the director of Hebron International School conducts meetings in a way that she strongly influences the alternatives considered for making important decisions. Which of the following political strategies does Kathleen use?

Conflict that takes place between different departments of the same organization is known as:

Which of the following is a political strategy for managers to exercise power unobtrusively?

David and Jose have been business partners for 8 years. While David wants to acquire one of their major competitors, Jose is keen on expanding operations to other states. After a few rounds of discussions, they decide on buying out two smaller firms in different states. David is happy with this decision because the acquisitions significantly enhance the prospect of acquiring major firms in future, and Jose's interest in expanding operations to other states is also met. Which of the following conflict resolution strategies does this situation represent?

When differences are resolved by compromise or collaboration between the parties in disagreement, it is known as _____.

Michelle, the manager of human resources at KLP Consulting and Carrie, the vice president of operations, of the same organization are in disagreement about their company's diversity policy. This is an example of _____ conflict.

The marketing department needs the production department to manufacture the goods it attempts to sell, while the production department needs the marketing department to find customers for the goods it produces. Which of the following is a source of conflict between the marketing and the production departments?

Which of the following helps managers gain support for their initiatives and goals?

Two managers in the marketing department of SGR Inc. disagree on whether their organization should spend the bulk of its advertising budget on print advertising or Internet marketing. This is an example of _____ conflict.

Which of the following strategies should be used to resolve conflicts that arise out of communication problems and interpersonal misunderstandings?

Which of the following strategies should be used to resolve conflicts that arise out of communication problems when interacting with people, groups, and organizations in other countries?

Dan and Scott head the production and marketing departments respectively at KYP Solutions Inc. Dan wants to extend the roll out date of a new product by two months in order to cash in on an impending decrease in the prices of raw materials. Scott, on the other hand, fears losing out to competition and wants Dan to start production immediately. In an attempt to resolve their conflict, Dan and Scott decide to produce a smaller number of units initially and scale up production once the prices of raw materials have reduced. This method of conflict resolution is known as _____.

In which of the following types of negotiations do parties in conflict strive to get the majority share of the available resources without considering their interpersonal relationship?

Creating new options for joint gain occurs by focusing on a(n) _____ scenario.

Managers at Delaware Appliances feel that an advertisement of one of their major competitors is false and tarnishes the reputation of Delaware Appliances. This can lead to which of the following types of conflict?

Conflict that takes place between members of the same department is known as:

Which of the following is an ineffective conflict-handling approach?

Which of the following political strategies helps managers increase and maintain their power?

Conflict that takes place across different companies is known as:

The tactics that managers use to increase their power and to use it to gain the support of others within an organization are known as:

Creating new options for joint gain occurs by focusing on a(n) _____ scenario.

Which of the following is true of the integrative bargaining strategy that emphasizes creating new options for joint gains?

An impartial individual with expertise in handling conflicts and who helps parties in conflict reach an acceptable solution is called a(n):

Conflict that takes place across different companies is known as:

Which of the following strategies should be used to resolve conflicts that arise out of communication problems and interpersonal misunderstandings?

Which of the following is a political strategy for managers to exercise power unobtrusively?

Which of the following helps managers gain support for their initiatives and goals?

Which of the following is true of organizational politics?

In integrative bargaining, conflicts are handled through collaboration and/or _____.

Why is accommodation ineffective as a conflict resolution strategy?

Jim, the dean of student services and Paula, the dean of academic affairs, are in disagreement about how to handle the misconduct of a student. Their disagreement with each other signifies _____ conflict.

Which of the following is a strategy used to encourage integrative bargaining?

Under which of the following circumstances does accommodation take place between parties involved in a conflict?

Which of the following is true of the integrative bargaining strategy that emphasizes focusing on what is fair?

Which of the following is true of the impact of conflict on organizational performance?

Why is competition ineffective as a conflict resolution strategy?

If the source of a conflict is overlapping authority, a manager should:

The marketing department needs the production department to manufacture the goods it attempts to sell, while the production department needs the marketing department to find customers for the goods it produces. Which of the following is a source of conflict between the marketing and the production departments?

Kevin, the production manager at Hexavex Systems prefers long production runs of thousands of units in order to drive the cost per unit down. However, Andrea, the marketing manager prefers shorter production runs of a few hundred units in order to deliver the product more quickly to a key customer. Which of the following is the source of conflict between the two managers?

Michelle, the manager of human resources at KLP Consulting and Carrie, the vice president of operations, of the same organization are in disagreement about their company's diversity policy. This is an example of _____ conflict.

Which of the following is true of the political strategy that emphasizes relying on objective information?

Jaden, the head of the human resources department reduces the list of candidates to be considered for a position in his department to include only those applicants who are acceptable to him. Which of the following political strategies is Jaden using in this situation?

Which of the following is a functional way of resolving conflicts?

When the parties in conflict attempt to resolve the conflict without making concessions but, instead, attempt to resolve their differences in ways that leave all parties better off, it is known as _____.

Kevin, the production manager at Hexavex Systems prefers long production runs of thousands of units in order to drive the cost per unit down. However, Andrea, the marketing manager prefers shorter production runs of a few hundred units in order to deliver the product more quickly to a key customer. Which of the following is the source of conflict between the two managers?

The production manager at JPC Inc. faces difficulty in meeting the quarterly production target as 10 of the production staff report in sick. Based on this scenario, which of the following sources of conflict is likely to cause conflict?