BUS 209 CH2 Q

26 August 2022
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25 test answers

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question
People from which country focus mostly on the eyes when reading facial​ gestures? -Africa -Korea -Mexico -Germany -United States
answer
Korea
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Which is NOT an example of synchronous​ communication? -Face-to-face conversations -Meetings -Email -Interviews -Telephone conversations
answer
Email
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Which of the following lists the steps to ensure active listening in the correct​ order? -Focus on what a speaker​ says, work to​ interpret/evaluate the​ content, and then respond to acknowledge understanding -Respond to acknowledge​ understanding, work to​ interpret/evaluate the​ content, and then focus on what a speaker says -Focus on what a speaker​ says, respond to acknowledge​ understanding, and then actively work to​ interpret/evaluate the content -Work to​ interpret/evaluate the​ content, focus on what a speaker​ says, and then respond to acknowledge understanding -Respond to acknowledge​ understanding, focus on what a speaker​ says, and then work to​ interpret/evaluate the content
answer
Focus on what a speaker​ says, work to​ interpret/evaluate the​ content, and then respond to acknowledge understanding
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Which is NOT a form of nonverbal communication that can help you better understand the nuances of a message and its emotional​ content? -Posture -Facial Expressions -Articulation -Gestures -Emphasis
answer
Articulation
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Which is NOT something that could block your fair evaluation of a​ speaker? -Jumping to conclusions -Prejudging a speaker -Interrupting the speaker -Separating emotions from logic -Prejudging an idea
answer
Separating emotions from logic
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Which sentence is NOT an example of a​ hedge, hesitation, or tag question commonly identified as a​ gender-specific type of​ communication? -This might not totally​ work, but we could move the meeting date. -We can hire a web designer for the​ site, right? -I'm not sure if this is a good​ idea, but we could recalculate the sales figures. -We should add more graphics to the report. -Well, uh, we could add more personnel to the team.
answer
-We should add more graphics to the report. hedge, hesitation, or tag question commonly identified as a​ gender-specific type of​ communication would SHOW LACK OF CONFIDENCE
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In terms of listening​ skills, what does​ "comprehension" mean? -How well you analyze the meaning of what you hear -How well you analyze audience intention -How well you analyze the meaning of what you read -How well you analyze the meaning of what you see -How well you understand what you hear
answer
How well you understand what you hear
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Which is a barrier to the correct interpretation of what you​ hear? -Different frame of reference -Dissimilar vocabulary -Differing accent -Jargon usage -Poor explanation
answer
Different frame of reference
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When you are engaged in​ conversation, you can improve comprehension and understanding by asking questions and by​ _____. -repeating what was said verbatim -using jargon -hedging your reply -paraphrasing -replying with a tag question
answer
paraphrasing
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Which of the following is NOT one of six general speaking strategies designed to help you converse​ effectively? -Frame negative comments positively -Focus on your audience -Use​ clear, concrete, unambiguous language -Support your message with good nonverbal communication -Monopolize the conversation
answer
Monopolize the conversation
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Several causes of team conflict are discussed in this chapter. Lacking an understanding of​ members' approaches is an example of which type of​ conflict? -Ego issues -Differences of opinion -Competing goals -Faulty assumptions -Relational issues
answer
Relational issues
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Which of the following is an example of an affective conflict within a​ team? -A member wrote the team progress memo incorrectly -One team member holds a grudge against another who got a raise -All team members always agree on everything -One member does not understand the sales calculations -Two members thought they were both assigned to the same task
answer
-One team member holds a grudge against another who got a raise
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Which of the following answers is an example of cognitive conflict within a​ team? -One team member feels ignored by another -One team member does not understand​ another's reasoning -One member holds a grudge against another for getting a raise -All members always agree on everything -One member embarrassed another in front of their boss
answer
One team member does not understand​ another's reasoning
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What is the term for an oversimplified image or generalization of a​ group? -Individualism -Monochronic -Collectivism -Ethnocentrism -Stereotype
answer
Stereotype
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Which of the following characteristics would be valued by a collectivist​ culture? -Individuality -Assertiveness -Independence -Loyalty -Selfishness
answer
Loyalty
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Which country is known to have a monochronic culture​? -Argentina -Norway -Saudi Arabia -Italy -Mexico
answer
Norway
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Cultural understanding will help you avoid displaying​ ______. -Polychronism -Collectivism -Ethnocentrism -Monochronism -Individualism
answer
Ethnocentrism
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Which pairing of countries is considered to have typically​ low-context cultures? -Finland and Russia -Germany and France -Morocco and Egypt -United States and Canada -China and Japan
answer
United States and Canada
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Which one of the characteristics listed below would be most valued by an individualistic​ culture? -Independence -Loyalty -Harmony -Obedience -Obligation
answer
Independence
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Which of the following is a characteristic typically associated with an employee from a culture that is high on the uncertainty avoidance​ scale? -Likes clear guidelines that lead to a predictable result -Is open to new people and new ideas -Values entrepreneurial behavior -Allows​ risk-taking -Prefers learning by doing
answer
Likes clear guidelines that lead to a predictable result
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Which is an example of a polychronic​ culture? -Chile -Denmwark -Great Britain -Germany -Israel
answer
Chile
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Which characteristic of culture defines how the culture perceives inequality and​ authority? -Power distance -High context -Ethnocentrism -Low context -Polychronic
answer
Power distance
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What is​ "groupthink" in the context of team decision​ making? -When teammates create​ sub-groups and argue their positions -When all group members brainstorm together -When everyone follows along with the strongest​ member's suggestion -When a team makes​ fact-based judgments supported by evidence -When everyone in the group reaches the same decision simultaneously
answer
When everyone follows along with the strongest​ member's suggestion
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Which of the following is NOT a guideline to follow when planning an effective​ meeting? -Plan for meeting follow-up -Create an agenda -Distribute the agenda at the meeting -Assign someone to serve as the​ meeting's note taker -Assign someone to serve as the​ meeting's timekeeper
answer
Distribute the agenda at the meeting
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Which is NOT one of the four stages of team​ formation? -Storming -Forming -Teaming -Performing -Normin
answer
Teaming