People from which country focus mostly on the eyes when reading facial​ gestures?
-Africa
-Korea
-Mexico
-Germany
-United States
answer
Korea
question
Which is NOT an example of synchronous​ communication?
-Face-to-face conversations
-Meetings
-Email
-Interviews
-Telephone conversations
answer
Email
question
Which of the following lists the steps to ensure active listening in the correct​ order?
-Focus on what a speaker​ says, work to​ interpret/evaluate the​ content, and then respond to acknowledge understanding
-Respond to acknowledge​ understanding, work to​ interpret/evaluate the​ content, and then focus on what a speaker says
-Focus on what a speaker​ says, respond to acknowledge​ understanding, and then actively work to​ interpret/evaluate the content
-Work to​ interpret/evaluate the​ content, focus on what a speaker​ says, and then respond to acknowledge understanding
-Respond to acknowledge​ understanding, focus on what a speaker​ says, and then work to​ interpret/evaluate the content
answer
Focus on what a speaker​ says, work to​ interpret/evaluate the​ content, and then respond to acknowledge understanding
question
Which is NOT a form of nonverbal communication that can help you better understand the nuances of a message and its emotional​ content?
-Posture
-Facial Expressions
-Articulation
-Gestures
-Emphasis
answer
Articulation
question
Which is NOT something that could block your fair evaluation of a​ speaker?
-Jumping to conclusions
-Prejudging a speaker
-Interrupting the speaker
-Separating emotions from logic
-Prejudging an idea
answer
Separating emotions from logic
question
Which sentence is NOT an example of a​ hedge, hesitation, or tag question commonly identified as a​ gender-specific type of​ communication?
-This might not totally​ work, but we could move the meeting date.
-We can hire a web designer for the​ site, right?
-I'm not sure if this is a good​ idea, but we could recalculate the sales figures.
-We should add more graphics to the report.
-Well, uh, we could add more personnel to the team.
answer
-We should add more graphics to the report.
hedge, hesitation, or tag question commonly identified as a​ gender-specific type of​ communication would SHOW LACK OF CONFIDENCE
question
In terms of listening​ skills, what does​ "comprehension" mean?
-How well you analyze the meaning of what you hear
-How well you analyze audience intention
-How well you analyze the meaning of what you read
-How well you analyze the meaning of what you see
-How well you understand what you hear
answer
How well you understand what you hear
question
Which is a barrier to the correct interpretation of what you​ hear?
-Different frame of reference
-Dissimilar vocabulary
-Differing accent
-Jargon usage
-Poor explanation
answer
Different frame of reference
question
When you are engaged in​ conversation, you can improve comprehension and understanding by asking questions and by​ _____.
-repeating what was said verbatim
-using jargon
-hedging your reply
-paraphrasing
-replying with a tag question
answer
paraphrasing
question
Which of the following is NOT one of six general speaking strategies designed to help you converse​ effectively?
-Frame negative comments positively
-Focus on your audience
-Use​ clear, concrete, unambiguous language
-Support your message with good nonverbal communication
-Monopolize the conversation
answer
Monopolize the conversation
question
Several causes of team conflict are discussed in this chapter. Lacking an understanding of​ members' approaches is an example of which type of​ conflict?
-Ego issues
-Differences of opinion
-Competing goals
-Faulty assumptions
-Relational issues
answer
Relational issues
question
Which of the following is an example of an affective conflict within a​ team?
-A member wrote the team progress memo incorrectly
-One team member holds a grudge against another who got a raise
-All team members always agree on everything
-One member does not understand the sales calculations
-Two members thought they were both assigned to the same task
answer
-One team member holds a grudge against another who got a raise
question
Which of the following answers is an example of cognitive conflict within a​ team?
-One team member feels ignored by another
-One team member does not understand​ another's reasoning
-One member holds a grudge against another for getting a raise
-All members always agree on everything
-One member embarrassed another in front of their boss
answer
One team member does not understand​ another's reasoning
question
What is the term for an oversimplified image or generalization of a​ group?
-Individualism
-Monochronic
-Collectivism
-Ethnocentrism
-Stereotype
answer
Stereotype
question
Which of the following characteristics would be valued by a collectivist​ culture?
-Individuality
-Assertiveness
-Independence
-Loyalty
-Selfishness
answer
Loyalty
question
Which country is known to have a monochronic culture​?
-Argentina
-Norway
-Saudi Arabia
-Italy
-Mexico
answer
Norway
question
Cultural understanding will help you avoid displaying​ ______.
-Polychronism
-Collectivism
-Ethnocentrism
-Monochronism
-Individualism
answer
Ethnocentrism
question
Which pairing of countries is considered to have typically​ low-context cultures?
-Finland and Russia
-Germany and France
-Morocco and Egypt
-United States and Canada
-China and Japan
answer
United States and Canada
question
Which one of the characteristics listed below would be most valued by an individualistic​ culture?
-Independence
-Loyalty
-Harmony
-Obedience
-Obligation
answer
Independence
question
Which of the following is a characteristic typically associated with an employee from a culture that is high on the uncertainty avoidance​ scale?
-Likes clear guidelines that lead to a predictable result
-Is open to new people and new ideas
-Values entrepreneurial behavior
-Allows​ risk-taking
-Prefers learning by doing
answer
Likes clear guidelines that lead to a predictable result
question
Which is an example of a polychronic​ culture?
-Chile
-Denmwark
-Great Britain
-Germany
-Israel
answer
Chile
question
Which characteristic of culture defines how the culture perceives inequality and​ authority?
-Power distance
-High context
-Ethnocentrism
-Low context
-Polychronic
answer
Power distance
question
What is​ "groupthink" in the context of team decision​ making?
-When teammates create​ sub-groups and argue their positions
-When all group members brainstorm together
-When everyone follows along with the strongest​ member's suggestion
-When a team makes​ fact-based judgments supported by evidence
-When everyone in the group reaches the same decision simultaneously
answer
When everyone follows along with the strongest​ member's suggestion
question
Which of the following is NOT a guideline to follow when planning an effective​ meeting?
-Plan for meeting follow-up
-Create an agenda
-Distribute the agenda at the meeting
-Assign someone to serve as the​ meeting's note taker
-Assign someone to serve as the​ meeting's timekeeper
answer
Distribute the agenda at the meeting
question
Which is NOT one of the four stages of team​ formation?
-Storming
-Forming
-Teaming
-Performing
-Normin
answer
Teaming
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