QUIZ (2)

An organization's mission statement serves as the basis for: A) core competencies. B) distinctiveness. C) environmental scanning. D) organizational goals. E) operating procedures.

Product design and choice of location are examples of ________ decisions. A) operational B) customer-focused C) design D) strategic E) tactical

Which of the following is not a factor that affects productivity? A) computer viruses B) standardizing processes C) product price D) use of the Internet E) design of the workspace

Which of the following is not a key factor of competitiveness? A) product differentiation B) price C) size of organization D) flexibility E) after-sale service

Services often don't fit simple yield measurements.

The fundamental purpose for the existence of any organization is described by its: A) mission statement. B) bylaws. C) policies. D) corporate charter. E) procedures.

Competitiveness doesn't include: A) operations management. B) productivity. C) effectiveness. D) profitability. E) operations strategy

Unique attributes of firms that give them a competitive edge are called: A) Balanced Scorecards. B) functional strategies. C) core competencies. D) sustainable initiatives. E) supply chains.

________ is generally used to facilitate an organization strategy that emphasizes low cost. A) Sustainability B) Customization C) Flexibility D) Standardization E) Speed to market

Which of the following is not typically considered a cure for poor competitiveness? A) Put less emphasis on short-term financial results. B) Remove communications barriers within organizations. C) Recognize labor as a valuable asset and act to develop it. D) Minimize attention to the operations function. E) Improve quality.

An example of an operational operations management decision is inventory level management.

Which of the following is true? A) Corporate mission is shaped by functional strategies. B) External conditions are shaped by corporate mission. C) Corporate strategy is shaped by functional strategies. D) Corporate mission is shaped by corporate strategy. E) Functional strategies are shaped by corporate strategy.

Productivity tends to be only a very minor factor in an organization's ability to compete.

Productivity is directly related to the ability of an organization to compete.

A business that is rated highly by its customers for service quality will tend to be more profitable than a business that is rated poorly.

With regard to operations strategy, organization strategy should, ideally, take into account: A) production processes. B) product mix. C) inventory levels. D) operations' strengths and weaknesses. E) labor productivity.

Which of the following would be least important in the pursuit of a time-based strategy? A) reduced complaint resolution times B) flexible technology C) operational agility D) cost minimization E) quick changeover times

For an organization to grow its market share, it must: A) reduce prices. B) exceed minimum standards of acceptability for its products or services. C) broaden its mission statement. D) establish an Internet Web site. E) advertise using multimedia.

The majority of our textbook deals with tactical operations that support established functional strategies.

The manager of a carpet store is trying to determine the best installation crew size. He has tried various crew sizes with the results shown below. Based on productivity, what crew size do you recommend? 2 - 716 4 - 1298 3 - 1017 3 - 1002 4 - 1278 2 - 702 A. 2 B. 3 C. 4