The ability to recognize the emotional and physical limits of others.
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What are the benefits of oral communication over written communication
answer
It provides immediate feedback.
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What does the acronym SOAP mean
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What is the benefit of using SOAP notes? Subjective, Objective, Assessment, Plan. Employees know where to look for information
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Which active listening technique involves asking questions to get a more concise explanation
answer
Clarification
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What should be done when giving constructive criticism
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Choose words carefully
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How do you say a proper telephone greeting
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Identify themselves, the agency, and possibly the department
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After entering a patient's room, what should you do first
answer
Introduce yourself
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In verbal communication, how is emotion expressed
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Tone of voice
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What is another term for "symptom"
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Subjective observation
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What is the difference between a subjective observation and an objective observation
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A subjective observation is an opinion, and an objective observation is a fact that can be measured.
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What is true about patient education
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Patient questions often create patient education situations.
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What are types of communication barriers
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What is true about communication barriers? Personal, cultural, physical, environmental. When people are preoccupied with their own problems, they can miss much of the message coming from another person.
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What is a good way to respond to constructive criticism
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Show appreciation
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What is the best way that healthcare workers and patients can overcome a hearing challenge
answer
Sign language, Use gestures, Writing messages
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What should be done if you are concerned about a patient's ability to understand important information
answer
Use appropriate lay terms, use an interpreter if there's a language problem
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What does a receiver do to decode a message
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Apply their own frame of reference
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How should subjective statements by the patient be documented
answer
Exact words in quotation marks
question
What is the standard of documentation that should be followed by health care workers
answer
SOAP Notes
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What emotions/attitudes can create a communication barrier
