Ch. 1- Operations

- sourcing -delivering -planning -making -**servicing (this is the answer)

1,2 and 3 are true

pure goods - core goods - core services - pure services

-***All of these are careers in OSCM -Production control analyst -Quality control manager -Call center manager -Plant manager -Business analyst

ensure and allocate financial resources

Produce goods or services

assess consumer needs, and sell/ promote goods or services

means doing the right things to create the most value for the firm/ customers

refers to manufacturing and service processes that are used to transform the resources employed by a firm into products desired by customers

3 and 4 are true

social, economic and environmental criteria

minimizing waste

eliminating non value added steps

Data driven methodology to eliminate defects

The use of the Internet as an essential element of business activity.

analysis of data to better solve business problems

to apply latest concepts in information tech. to improve service productivity

integrated set of activities to achieve high volume production using minimal inventories of parts that arrive at the workstation

aggressively seeks to eliminate causes of production defects

applying total system approach to the flow of information, material, services, optimizing core activities to maximize the speed of response to changes in customer expectations

ability to maintain balance in a system

Sustainability is the ability to meet current resource need without compromising the ability of future generations to meet their needs. Triple bottom line( people, planet, profit): a business strategy that includes social, economic and environmental criteria.

-Product-service bundling is adding Value-added services to a firm's product offerings to create more value for the customer. -This provides benefits in two areas: 1. this differentiates the organization from the competition. 2. these services tie customers to the organization in a positive way. Alternatively, bundling can also involve adding products to a service, for example, adding the sale of convenience items and snacks at a hotel.

Service: is an intangible process (you can't hold it in your hands) Good: is the physical output of a process.

With companies facing competition on a global scale, and ever-advancing manufacturing and information technologies, firms realize the competitive advantage their OSCM functions can provide if properly managed. Many have found that the same old way of doing business leaves them unable to compete successfully. The 2011 tsunami in Japan has also brought to the forefront how important supply chains are, as well as the negative economic impact that disruptions in the supply chain can cause.

Some examples to start with might be IBM's "I'm an IBMer" campaign where they advertise how they are "building a smarter planet." Bottled water manufacturers have reduced the amount of plastic used in many of their products, thus saving production and distribution costs, but also allowing them to advertise how the new bottles are better for the environment because they result in less waste.

Firms can be anywhere on these two dimensions. It is possible for a firm to be the best at what they do in serving their market, but be very wasteful in doing so. Alternatively, a firm could squeeze every last dollar out of their processes but fail to deliver what the market expects and desires. Of course, the best firms will provide the goods and services that the market desires, exactly as the market desires, and do so at a minimum cost. Firms that are both inefficient and ineffective do not survive for long in any market.

1. Manufacturing strategy developed 2. total quality management 3. supply chain management 4. electronic commerce 5. business analytics