What type of events must an agent report to UnitedHealthcare?
answer
Only the marketing/sales events, both formal and informal.
question
While using LEAN to complete an enrollment application with a consumer, Agent Jeff learns the consumer does not have an email address. What should Jeff do?
answer
Leave any field requesting a consumer email address blank.
question
Which election period occurs from October 15 to December 7?
answer
Annual Election Period (AEP)
question
Which of the following materials is an agent NOT permitted to display and/or distribute at a marketing/sales event?
answer
5 dollar gift cards to an in-network pharmacy.
question
You have scheduled an appointment and obtained a Scope of Appointment (SOA) form to discuss Medicare Advantage Plans with a consumer. When you arrive at the appointment, a friend of the consumer who is Medicare-eligible is present to hear your presentation. What should you do?
answer
Before you can start the appointment with both consumers, ask the consumer's friend to complete an SOA.
question
Which describes the purpose of educational events?
answer
Educational events provide objective information about the Medicare program and/or health improvement and wellness.
question
How should agent Erin respond when consumer Mrs. Rose notices that the presented MA Plan has a Star Rating of 2 stars?
answer
Erin should tell Mrs. Rose that the plan has received a "Below Average" rating.
question
When does Permission to Contact for Medicare Advantage and/or Prescription Drug Plans expire?
answer
Once contact is made or 9 months from the date the consumer provided permission (e.g., consumer signature date on BRC) or 90 days if on federal do not call list, whichever comes first.
question
Consumer Gary gives his friend's telephone number and email address to agent Bethany. What should Bethany do?
answer
Bethany may accept the information, but must observe permission to contact and unsolicited contact guidelines, which will limit her to using postal mail to contact Bethany's friend.
question
John has Power of Attorney to act on behalf of his mother. What does that mean when it comes to his mother enrolling in a Medicare Advantage Plan?
answer
John may sign the Enrollment Application and must be able to provide documentation upon request by the Plan that indicates his authority under state law to enroll his mother.
question
In which of the following situations can telephonic contact be made with a Medicare eligible consumer?
answer
When the consumer consented to be contacted for sales activities, subsequent telephonic contact has not yet occurred, and the permission has not yet expired.
question
To sign an enrollment application on behalf of a consumer, what authority must the individual have?
answer
The individual must be legally authorized in the state in which the consumer resides to act on behalf of the consumer (e.g., Power of Attorney).
question
In what product should agents enroll consumers?
answer
A product that is suitable for the consumer's needs, goals and financial resources.
question
What is the purpose of the Statement of Understanding?
answer
It ensures that when consumers sign the Medicare Advantage and/or Part D Enrollment Application, they are acknowledging their understanding that they are actually enrolling, in which plan they are enrolling, and standard disclosures.
question
What is the definition of Abuse?
answer
Abuse includes any practice that results in the provision of services that are not medically necessary.
question
Which of the following are the ways to report potential FWA? (Select 2)
answer
Fraud, Waste and/or Abuse hotline
&
Producer Help Desk (PHD)
question
Agent John is planning to conduct a series of events. Some will be strictly educational, others will be formal presentations of specific UnitedHealthcare plans, and others will be informal marketing events where he can generate leads and schedule future in-home marketing appointments. Of the three types of events John plans to conduct, which need to be reported to UnitedHealthcare?
answer
Only the marketing/sales events, both formal and informal.
question
Annual Election Period (AEP) is a time when:
answer
Consumers can elect to join a Medicare Advantage Plan or switch to a different plan.
question
Dino, an agent, received a phone call on September 29 from a consumer interested in Medicare Advantage plans for the new plan year. Dino proceeded to verify the consumer's Medicare eligibility, describe the costs and benefit coverage of the plan, and explained that he could not accept an enrollment application until October 15. What did Dino do that was NOT compliant?
answer
Dino presented a plan prior to October 1.
question
Providing objective information about the Medicare program and/or health improvement and wellness at public venues is the purpose of which of the following?
answer
Educational events
question
Agent Ralph wants to market Medicare Advantage Plans in his neighborhood - an area that consists of single-family houses, an assisted living facility, a church, and public library. Which of the following methods of contact is permitted?
answer
Ralph sends a flyer inviting consumers to a marketing/sales event to each resident via postal mail.
question
Which of the individuals below would not likely have the authority to enroll a consumer in a Medicare Advantage Plan?
answer
The consumer's spouse, who is neither a Power of Attorney or legal guardian.
question
When can telephonic contact with a Medicare eligible consumer be made?
answer
When the consumer consented to be contacted for sales activities, subsequent telephonic contact has not yet occurred, and the permission has not yet expired.
question
As an agent, you must not do which of the following when marketing UnitedHealthcare Medicare Advantage plans to consumers?
answer
Use providers or provider groups to distribute printed information comparing benefits of different health plans without approval.
question
As an agent, you have an obligation to only enroll a consumer in a product:
answer
That is suitable for the consumer's needs, goals and financial resources.
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