Mgmt Ch 3 Bank

Don, the owner of a fishing business, attended an entrepreneurship workshop that discussed the triple bottom line, which measures an organization's ____ performance. A. social, environmental, financial B. financial, diversity, environmental C. social, synergy, diversity D. marketing, profit, efficiency E. social, effectiveness, financial

What mechanism is used to provide a systematic assessment of an organization's triple bottom line? A. sustainability program B. code of ethics C. diversity program D. financial audit E. social audit

An organization's internal stakeholders consist of ___. A. board of directors, employees, suppliers B. board of directors, customers, owners C. customers, families of employees, employees D. board of directors, employees, owners E. competitors, the community, suppliers

The marketing director informed his employees that he feels the company needs to improve its relationship with the distributors of the company's products to increase market share because they are part of the ______ environment of the company. A. strategic B. focused C. outlying D. external E. task

Patsy, a nurse, has decided to start a home health care service to assist with the medical, meal preparation, and light housecleaning needs of older adults. To grow her business, Patsy is focusing her marketing efforts on the older adult population; as she does this, she is involved with the _____ environment. A. task B. general C. internal D. natural capital E. strategic allies

To focus on improving company customer service this year, the CEO outlined a list of stakeholders to concentrate on: distributors, local communities, and the mass media. These three groups are ____. A. external stakeholders B. developmental stakeholders C. internal stakeholders D. vital stockholders E. interest groups

Local communities are stakeholders of organizations because communities _____. A. rely on the products the companies produce B. rely on the tax base from companies, and their employee payrolls, to thrive C. wish to join forces with organizations to create strategic alliances D. need the publicity of national organizations E. enjoy the changes that progress tends to bring

The mass media is considered part of an organization's _____. A. general environment B. task environment C. internal stakeholders D. macroenvironment E. distribution network

The macroenvironment includes these forces: _______. A. economic, technological, sociocultural, diversity B. diversity, microenvironment, sociocultural, demographic, political-legal C. globalism, technological, sociocultural, demographic, microenvironment D. economic, technological, sociocultural, demographic, political-legal, international E. international, demographic, diversity, family, culture, technology

The macroenvironment is also known as the ______. A. economic environment B. diversity source C. microenvironment D. international arena E. general environment

Tom and his managers are discussing the unemployment, inflation, and interest rate trends that might affect his chain of coffee shops over the next 12 months and the projected growth in the areas where his stores are located. The managers are studying the ______ forces in their organization's general environment. A. technological B. socio-cultural C. political D. economic E. international

Americans driving less and young people having less interest in cars are examples of trends in society known as ____ forces. A. diversity B. financial C. political D. sociocultural E. legal

New developments in methods for transforming resources into goods or services are _____ forces. A. sociocultural B. technological C. demographic D. political-legal E. media

When a food distributor looks at changing the products it markets in the southern states because of an increasing percentage of customers from Central and South America, it is looking at the ____ forces. A. economic B. demographic C. technological D. political E. legal

Joe, owner of ABC Electronics, just discovered that his trusted friend Paul, his accountant for over 30 years, has been mishandling the company books and stealing from the company bank account. Joe must decide whether to publicly ignore his friend's actions and avoid bad publicity for the firm, an example of ____. A. a whistle-blower B. a synergy factor C. corporate governance D. a social audit E. an ethical dilemma

Ethics are _____. A. influences arising from changes in the characteristics of a population B. a type of written code for an organization C. standards of right and wrong that influence behavior D. behavior accepted as "right" E. rules to be enforced in an organization

The relatively permanent and deeply held underlying beliefs and attitudes that help determine a person's behavior are known as ____. A. morals B. norms C. ethical advantages D. values E. fairness factors

To increase profitability, top management of a national retailer needs to decide if it will close several stores. Management knows that by closing the locations, it will save the company millions of dollars and benefit many stockholder groups and individuals, compared to keeping those stores open and benefiting fewer people. This logic is an example of the ___ approach. A. individual B. majority C. utilitarian D. justice E. moral-rights

Local livestock farmers could allow the runoff of manure nutrients into a stream that feeds a local lake because this helps farmers in the short term. However, farmers will act ethically in the short run to avoid harming others in the long run because this is also in the farmer's best long-term interests, is reflected by the _____ approach to deciding ethical dilemmas. A. individual B. group C. moral-rights D. utilitarian E. justice

With recent reports of identity theft, Mr. Jones, the CEO of a construction company, is concerned about his employees' privacy, and because of recent accidents on the job, he is also worried about the safety of his workers. Mr. Jones's concerns with privacy and health and safety are outlined in the _____ approach to deciding ethical dilemmas. A. individual rights B. justice C. impartial D. utilitarian E. moral rights

The justice approach to deciding ethical dilemmas is guided by _____. A. increasing profits and workplace diversity B. respect for the fundamental rights of human beings C. respect for impartial standards of fairness and equity D. respect for society and the environment E. what will result in the individual's best long-term interests

When Bernard Madoff used money from newer investors to pay off older ones, this was an example of ____. A. illegal lobbying B. insider trading C. an ethical dilemma D. a Ponzi scheme E. an ethical climate

Jane, a successful store manager, leads her employees by encouraging them and showing that she genuinely believes in them, and she encourages group and team efforts. Jane manages at Kohlberg's _____ level of personal moral development. A. unconventional B. nonconventional C. conventional D. postconventional E. preconventional

Don has managed several restaurants for over 50 years and is close to retirement. With his maturity, his decisions are sound, based on solid, proven values. Don tends to be an independent thinker who focuses on empowering his employees. Don manages at Kohlberg's ______ level of personal moral development. A. conventional B. nonconventional C. unconventional D. preconventional E. postconventional

Phillip said to a dear friend, "I am fed up with my company's continual disregard for human life and the environment. They just continue to secretly dispose of hazardous chemicals into a nearby stream. I don't know how they get away with it! I am going to tell somebody today." Phillip's decision to tell somebody about his company's actions is an example of a(n) ______. A. preconventional manager B. ethics officer C. backstabber D. invisible hand E. whistle-blower

As the CEO of a company that produces products for schools, Hannah feels that her company needs to not only produce a profit but also do things that benefits society. This type of company attitude is an example of ____. A. individual responsibility B. a green attitude C. social responsibility D. moral rights E. corporate philanthropy

Sustainability is economic development that ____. A. meets future needs without compromising present needs B. generates greater profitability C. produces greater diversity D. meets present needs without compromising the ability of future generations to meet their own needs E. is a idea of Frank and Lillian Gilbreth that proposes how to cut costs but increase efficiency