push with two hands unless the items in the cart obstruct your view
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why is it important to load your vehicle correctly?
answer
it prevents items from falling and injuring you, and it makes your delivery faster and more efficient.
question
Areas of high traffic or movement by associates are known as...
answer
Hotspots
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5 mph
answer
delivery associates/flex drivers are not allowed to drive faster than... in station or on property.
question
As a delivery associate you must never
answer
back up your vehicle, drive around other vehicles, complete u-turns
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by treating each package like it's your own
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how can you provide a positive customer experience?
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driver's license, Amazon ID badge, and high visibility safety vest
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before you enter station, what do you need to have?
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pushing keeps the weight of the dolly in your power zone
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why is it important to push a dolly instead of pulling it?
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test the weight, bend at the knees and used two hands, and ask for a team lift of the package is above 50 lb
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what should you do before you lift a bag full of packages?
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back in your vehicle up, exiting your lane without lane captain approval or yard marshal instruction, and using headphones
answer
All of these are things you should avoid for proper station safety etiquette
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in the back
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when moving an empty cart, where do you stand for best visibility?
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Safe driving
answer
REPS =
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R
answer
recognize hazards
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E
answer
eliminate distractions
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P
answer
plan ahead
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S
answer
Seek Space
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5-8 seconds
answer
check your mirrors every...
question
9 people
answer
how many ppl die every day in the us because of distracted driving?
question
Eye-Lead time
answer
Distance measurered in second, that a driver's eyes look ahead of their vehicle
question
7 seconds
answer
maintain how many seconds following times received under 30 mph?
question
840,000
answer
how many blind spot incidents occur in the US each year?
question
GOAL
answer
get out and look
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Green lights you did not see turn green
answer
what are stale green lights?
question
1,3,5,7
answer
are the blind spots on Amazon vehicles, because they sit higher than traditional vehicles.
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11 hours in a 14hr period
answer
Amazon recommends that you do not drive more than....
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12 hours and a 14-hour period
answer
Amazon recommends that you do not work more than....
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60hrs
answer
Amazon recommends that you do not drive more than.... hours in a 7 day period
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seven van lengths or roughly half a football field
answer
The safe walking distance is about
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The length of three delivery vehicles
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a safe backing distance is roughly about
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using the driveway
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if a delivery point appears to be more than seven van lengths we recommend...
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regulated by the US department of transportation or dot
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any vehicle that has a gross vehicle weight that is 10,000 1 lb or more
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DVIC Inspection
answer
completed before and after all trips. this is the free and post audit. always completed twice a day.
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True
answer
The purpose of DVIC is to keep you and other safe on the road.
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DVIC is critical to keeping people in vehicle safe or on the road
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safety is Amazon's top priority and...
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level one DOT inspection
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the most thorough, as it examines the driver as well as the vehicle. it is also the most commonly conducted inspection known as...
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level two DOT inspection
answer
a walk around driver and vehicle inspection that is very similar to level one DOT inspections, but only includes examinations of items that can be inspected without physically getting under the vehicle
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level 3 DOT inspection
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The driver only inspection, that examines driver related items such as the driver's license, medical examiner certificate, hours of service, record of duty status, and seat belt.
question
Amazon's foundational safe driving system
answer
what is REPS and Checks
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to enforce safe driving habits and save lives
answer
why should you use REPS and Checks
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prevent controllable incidents
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what can the REPS and Checks do for you?
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they damage property and/or the vehicle
answer
what is the top mistake delivery associates make when driving an Amazon vehicle for the first time
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being a safe driver is important because I am driving a heavier and larger vehicle than others on the road
answer
why is being a safe driver important?
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safe driving can save my life and others' lives around me
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what is the most important thing safe driving can do for you?
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vehicle inspection is completed by me before and after each trip and just performed on a mobile application on my delivery device.
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what is the vehicle inspection and how do you perform one?
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vehicle inspections ensure our vehicles are safe and road ready.
answer
why are vehicle inspections important?
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The vehicle inspection equips me to have a safe and efficient delivery day
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what can inspections do for you?
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TRUE
answer
if a department of transportation dot delivery associate fails a roadside inspection, the dot delivery associate may have an out-of-service order, which means they cannot operate the vehicle again into the violation has been fixed.
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True
answer
department of transportation. delivery associates are required to have a dot physical exam in our subject to compliance, safety, accountability.
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speed, lack of attention, and quick move into overcorrect.
answer
according to the Federal motor Carrier safety administration, 70% of all rollover accidents involve driver error because of
question
a vehicle center of gravity does not change whether or not the vehicle is full or empty
answer
false
question
count 1-2-3
answer
to seek space using REPS and Checks, how long should you wait at an intersection after the vehicle ahead of you starts moving?
question
a green traffic light that is about to change because it has been green since it has been in your horizon.
answer
what is a stale green light?
question
to eliminate distractions using REPS and Checks, how long do you need for eye lead time?
answer
8 to 15 seconds
question
these are cards we leave for customers if we are able to deliver a package.
answer
we missed you cards are...
question
package ID
answer
typically just refer to as the TBA. TBA means transported by Amazon. you will use this number anytime you need to refer to a specific package
question
scannable code
answer
this is the barcode you scan. there are lots of barcodes on the labels, but your scanner will only take the one it needs, so don't worry about scanning the wrong one.
question
sort zone letter
answer
oversized packages are sorted by zone letter to reflect the order of deliveries on route. this will help assist in loading so that overflow packages that will be delivered first are easy to access
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driver aid number
answer
Will be a four digit number, or short word. these numbers and/or letters are sequence to reflect the order of deliveries on route.
question
low driver aid numbers
answer
Will be delivered first
question
high driver aid numbers
answer
will be delivered last, if there is a word in place of the driver a number it could be delivered anywhere in the number sequence.
question
stay in the vehicle and call the customer
answer
what is the first thing you do if a dog is loose at the delivery location?
question
call me move to a safe location while keeping the dog in sight. use the packages as a barrier between you and the dog. call the customer to schedule an alternative delivery location. then, report it using the delivery application.
answer
you walk up to a house to deliver, and a dog suddenly approaches. what do you do?
question
FICO scoring
answer
acceleration, breaking, cornering, distractions, and speeding affect your...
question
you can use one click entry
answer
if a delivery spot is marked with a blue dot.
question
orange
answer
what color are Amazon lockers
question
gray
answer
what color are Amazon hubs
question
you only need your delivery app to check in and out, meaning you do not need to scan the packages with the delivery app before you deliver them.
answer
what do you need for Amazon lockers?
question
Scan every package with the delivery app before delivering the package to the non Amazon locker
answer
for not Amazon lockers you will need to...
question
each day will start by meeting up with the delivery service partner for DSP team to collect your necessary tools
answer
on a typical morning what is the first thing you do as a DA?
question
Scan every delivery bag and package before beginning your route
answer
before loading your vehicle what must be done first?
question
to keep delivery associates safe by reducing the number of drivers walking in driver lanes inside the station
answer
why do we conduct a wave dispatch?
question
Yard Marshal
answer
after loading your vehicle, wait for the... to give the all clear and signal for everyone to leave.
question
together
answer
the whole team leaves... to reduce incidence by ensuring fewer drivers are walking in the driveways
question
DA
answer
Delivery associates
question
DSP
answer
Delivery Service Partners
question
S
answer
Safeway approach
question
M
answer
match the address
question
I
answer
identify a safe location
question
L
answer
look at the instructions
question
E
answer
Excel at customer service
question
S
answer
scan at the door
question
call driver support SDS then call the customer, and lastly call dispatch.
answer
if you're unable to complete the delivery call these entities in this order
question
SDS
answer
driver support
question
call dispatch for further instructions. sometimes they may be asked to assist another driver by helping deliver some of their packages. this is called a rescue route
answer
after a driver completes their route they are to...
question
rescue route
answer
a term referring to when another delivery associate or DSP helps a driver complete the delivery on a package
question
scan at the point of delivery
answer
where do you scan the package when you're delivering to the customer?
question
check in with your DSP and bring any undeliverable packages back to the Amazon return to station desk
answer
when you walk into the station at the end of your route, what should you do?
question
compare the address listed on the package label with the address listed in the delivery app, and the physical address listed on the home
answer
how do you make sure you're at the correct address?
question
what should you do if you don't have an access code?
answer
check for customer notes, contact the customer, contact driver support SDS
question
secure your vehicle at each and every stop
answer
what should you do if you don't have an access code?
question
bring any undelivered packages back to the station at the end of your route
answer
what should you do with undelivered packages?
question
in the help menu
answer
in the delivery app, where can you find the button to contact the customer?
question
driver support SDS, your DSP representative, and the customer.
answer
which of the following can provide you with support while troubleshooting delivery situations?
question
12 hours is the maximum amount of hours that can be worked
answer
how many hours can be worked in a 14-hour period?
question
street curb
answer
when parking on a hail or incline secure your vehicle's wheels in the direction of the
question
park break
answer
you must use me...even when on a flat road
question
call the customer, then call driver support SDS, and then call dispatch
answer
if you're on the road and it is closed due to flooding using the three C's for troubleshooting who do you call and what order?
question
DIRT
answer
whenever a package is undeliverable, the package label must be marked after swiping to finish. use the...method
question
date
answer
The D in dirt stands for
question
initials
answer
the I in dirt stands for
question
reason
answer
the R in dirt stands for
question
Time
answer
The T in dirt stands for
question
true
answer
for the Armada vehicle you will complete a daily vehicle condition report or a DVCR and for a step van or box truck you complete a daily vehicle inspection report or a DVIR
question
true
answer
DOT drivers are required to have a DOT physical exam in our subject to a compliance, safety, and accountability.
question
space
answer
when stopped in traffic, allow for one car length of space in front of you equal to the size of the vehicle you are driving to provide you with an adequate cushion of...
question
point of decision
answer
The moment when you identify that you need to begin breaking to stop in time for the light. you can imagine a line that you will stop behind for entering the intersection.
question
displayed in the mentor app
answer
where are the FICO scores displayed
question
rolling 7 day period
answer
how often are FICO scores trapped
question
crash indicator
answer
histories of crash involvement
question
hours of service not compliance
answer
write non-compliance with HOS regulation, including log books
question
violations
answer
behaviors that are unprofessional and violate Amazon's policies, this is linked to tier 1 infractions for associates
question
defects
answer
coachable behavior incidents
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