Briefly describe the factors that can lead to conflict.
answer
The first factor is one's needs; when those things essential to personal well-being are being denied or taken away, conflict is likely to follow. Another factor is one's perceptions, such as when there is more than one way of looking at a situation. Power is another factor, which includes taking advantage of others or taking power away from others. Values can contribute to conflict when beliefs and principles are at odds. Finally, feelings or emotions can lead to conflict when emotions are ignored or if they differ.
question
Which of the following is NOT an example of a personal attitude toward a conflict?
answer
Future goals
question
How can you adapt strategies for conflict resolution to your own personal life when a problem arises with friends or family?
answer
When a problem arises I can try to use the steps in conflict resolution: define the problem, propose a solution, listen carefully to the other person, agree on shared values, and brainstorm together. We may need to compromise, use arbitration as a solution or a mediator, or agree to disagree.
question
Conflicts arise when __________.
answer
All of the above
question
A problem at work must be handled the same way as a personal conflict.
answer
False
question
Which of the following is an indication that Bill is listening carefully during his conflict resolution process?
answer
He is taking lots of notes.
question
Restate the sentence, "You are not telling me what is going on!" to avoid assigning blame and make it a more neutral.
answer
"I feel like we are not communicating as well as we could,"
question
Briefly describe the factors and characteristics that influence conflict resolution.
answer
prejudices, biases, prior experience, and the level of importance of a topic to the parties involved
question
What is the benefit of using neutral arguments to express oneself while in a conflict?
answer
Neutral arguments avoid using "you" statements and, therefore, can assist in avoiding being perceived as offensive or indicating that you believe your opponent is unreasonable.
question
Unless each step in the conflict resolution process is followed precisely, a conflict cannot be resolved.
answer
False
question
Conflict resolution includes all of the following EXCEPT:
answer
Continued aggression between parties
question
A two-year-old child is on the same level as a ten year old child in terms of conflict resolution.
answer
False
question
Which of the following is an influence on conflict resolution?
answer
All of the above: Capability, the nature of the conflict and personal attitudes
question
Which of the following scenarios does NOT involve feelings leading to conflict?
answer
Sally shares Betty's concerns.
question
Which factor is important while brainstorming?
answer
taking a break when facing roadblocks
question
Which of the following statements is considered a neutral argument?
answer
"I feel we can improve our communication."
question
A conflict is a fight, struggle, or disagreement, between a minimum of three or more people.
answer
False
question
A conflict can arise when a child is deprived of basic needs.
answer
True
question
If a classmate bullies another person to cheat on an exam for them, this is an example of someone wielding power.
answer
True
question
A strong emotional response is better than logical reasoning because the other party involved will see how passionate you really are about the topic.
answer
False
question
You will never experience a conflict so long as you only associate with other people who hold your same beliefs and principles.
answer
False
question
Which of the following is an important step in the process of conflict resolution?
answer
defining the problem and proposing a solution
question
Conflict resolution is a violent method or process of finding a solution to a conflict.
answer
False
question
Which of the following is NOT another way of stating that perceptions differ?
answer
Most people share similar opinions on important life matters.
question
Which of the following statements is TRUE?
answer
A compromise is a jointly reached solution where both parties agree to give up part of their plan to reach a solution.
question
Which of the following is NOT considered a conflict?
answer
an unhappy employee quitting his job
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