Texas Defensive Driving

Any age

Driver Safety Course (DSC), Traffic Safety Course

Dismiss a ticket, insurance discount, job requirement

We are approved by the state of Texas. It's up to the student to contact their insurance company to see if they can get a discount for taking our course.

Defensive Driving is taken by someone who needs to dismiss a ticket, get an insurance discount, or needs some kind of driving course for a job requirement Drivers Ed is a course for someone who is trying to get their license.

1. Make sure they're eligible to take DD 2. Get permission from the court 3. Take Aceable 4. Bring your documents to the court 5. Clear your ticket http://aceable.com/texas/blog/how-to-clear-your-texas-ticket

Possess a valid Texas driver's license or permit Admit guilt to a traffic violation and wish to use defensive driving as an alternative Have not taken a course to dismiss a traffic ticket within the past 12 months Are not a commercial driver (CDL's are not eligible for Texas defensive driving courses) http://aceable.com/texas/blog/how-to-clear-your-ticket-in-austin

You were charged for: Reckless driving Overtaking a school bus loading or unloading Speeding 25 miles or more over the speed limit Failure to exchange information and render aid at the scene of an accident Violations in construction zones when workers are present Failure to maintain financial responsibility (car insurance)

Contact their court

It's on their ticket/traffic citation. This is important for students taking DD to dismiss a ticket because we need to put this info on their Certificate of Completion. They can be turned away by the court if the incorrect court name is on the certificate.

That depends on the court. The student needs to contact the court in the other state and see if they'll accept a Texas-approved Defensive Driving course.

That depends on the court. The student needs to contact the court and see if they'll be allowed to take a Texas-approved Defensive Driving course.

1 (but they can always ask the court if they can take it more than once in that year)

The Texas Department of Licensing and Regulation (TDLR)

School #C2876, Course Provider #CP262 (find us on the TDLR website here: https://www.tdlr.texas.gov/driver/driversafetyonline.htm)

$25. This is the lowest that the state of Texas legally allows us to sell the course, and this is pretty standard throughout the state.

Web, iOS, and Android

No, they need to use the Aceable Defensive Driving app.

White background with a light blue A with wings

They need to uninstall the Drivers Ed app and download the Aceable Defensive Driving app. You'll need to look up their account in the CS tool and delete the Drivers Ed course from their account.

Yes, if the student hasn't yet completed the course, it's within 30 days of the date of purchase, and we haven't yet sent out their certificate. If they've completed the course and we've sent out their certificate already, or if it's past the 30 days of their purchase date, try to empathize with them but make it clear that it's company policy.

6 hours (including a 1 hour break)

No. Students can log on and off whenever they want.

No

12 levels

No. Students can do as much of the course per day as they like.

Yes

Students can always go back in the course to review previous material. However, they cannot jump ahead. Students will only have access to levels/chapters/pages they're currently on and have already completed.

Yes. We call them "level assessments."

At the end of each of the levels

4 questions, multiple choice

75% (3 out of 4 questions correct)

They have 3 chances to pass a level assessment. If they fail an assessment 3 times, they are required to re-purchase and re-start the course from the beginning. This is a state law we have to follow, and this is pretty standard for DD courses in Texas.

No

Profiled-Based Verification

They are locked out of their account. They need to contact us so we can unlock them.

This applies to students with old accounts who were under an old verification system. This is when Blockscore couldn't come up with enough identity verification questions for the student. This usually happens when a student is really young and doesn't have much of a credit history yet.

The student is required to submit an affidavit to us. The affidavit must be completed and notarized, and returned to us at support@aceable.com with a copy of their driver's license.

They can download a copy from the course or get one on our website: http://aceable.com/texas/defensive-driving/student-affidavit/

Email it to support@aceable.com We'll accept scanned copies, as well as pictures.

We look them up in the CS tool and take them out of affidavit mode. Download a copy of the completed affidavit and license and save it to Google Drive (save it as FIRST NAME + LAST NAME + AFFIDAVIT).

We create a Trello card in the CX- Operations board. We put it in the DD stack and tag the Swagmaster. Put the following: Take STUDENT NAME + STUDENT EMAIL ADDRESS out of affidavit mode when they complete the course. Leave a comment with the date we received the affidavit and the student's current progress (ex: 11/14/2015- 4.5.6). You or the Swagmaster should check on the student's progress regularly and leave comments with dates and progress. Download a copy of the completed affidavit and license and save it to Google Drive (save it as FIRST NAME + LAST NAME + AFFIDAVIT).

No. Stress to the student that this is a state requirement we must follow. We need to make sure that we can prove to the state that we have all the necessary student affidavits, in case we are audited.

No. We aren't allowed to do this- by state law.

-Log out and log back in -Force refresh (Press Ctrl + Shift + R if you're on a Windows computer. Press Command + Shift + R if you're on a Mac computer.) -Clear cache http://aceable.com/florida/blog/troubleshooting-for-web-courses

-Log out and log back in -Force quit (double press home button and swipe up on Aceable screen until it disappears) -Hard reboot ( hold down the power button and the home button at the same time. Wait for the option to "Turn Power Off" and reboot the device. -Uninstall and reinstall the app http://aceable.com/florida/blog/troubleshooting-for-apps

-Log out and log back in -Clear the cache (Settings > Apps/Application Manager > Aceable App > Clear Cache and Clear Data) -Uninstall and reinstall the app http://aceable.com/florida/blog/troubleshooting-for-apps

We mail certificates to students when they finish the course. We are required by the state to mail out hard copies. We are not allowed to fax or email copies, and students are not allowed to come into the office to pick up certificates.

No. We are required by the state to mail out hard copies of the certificates to students so they can sign them.

No. The course comes with standard shipping. If they want a faster shipping option, though, they can always order one at the end of the course.

It usually takes 5-12 business days, depending on how far they are from Austin.

FedEx Overnight (M-F delivery)- $45 FedEx Overnight (Saturday delivery)- $55 Second Day (USPS)- $35 Third Day (USPS)- $10 Same Day Delivery (Austin only)- $35 http://aceable.com/additional-items

USPS and FedEx

USPS- whenever the mail person usually delivers mail during the week (usually by 4-6 PM) FedEx- 10:30 AM (M-F) and 12 PM (Sat)

FedEx Overnight arrives during the work week (Monday-Friday) Fedex Overnight Saturday Delivery arrives on Saturday (this option is best for students who need their certificate by Saturday and finish their course before 1pm on Friday)

We email them a tracking number when we mail out their package.

Shipstation Talk to Harish or any CX rep for the CX login information.

M-F by 5 PM CST, Saturday by 3 PM CST

M-F by 1 PM CST, Saturday by 12 PM CST

With USPS, no. With FedEx, yes if they are also not closed. https://trello.com/c/B9RP24yX/388-usps-holidays https://trello.com/c/CPiVSKYr/421-fedex-holidays

Make it clear to the student that, by law, we are required to mail out hard copies of certificates to students so they can sign them. Digital/emailed copies will not be accepted. On extremely rare occasions, we can email the certificate to the student and/or court. They need to have explicit permission from the court saying they'll accept a digital/emailed copy of the certificate. However, if they are later turned away and required to submit a hard copy, then the student needs to wait for the one we sent them in the mail or order one through expedited shipping. We are not responsible for them being turned away by the court.

You can take down the court/employer's email address and send them a verification email that the student has completed the course and we have sent them the certificate. Include the following in the email: Student Name Birthdate Driver License Number Reason for taking DD Court Name/Employer Name Date of course completion We can also take a screenshot of the slide in their course showing they've completed the course and email this to the court/employer

Send the certificate again free of charge. Ask if using their selected shipping method is okay. If you're trying to meet a customer's deadline, upgrade to the necessary shipping option for free so they get it on time. Ask for a different address to avoid this happening again.

Evaluate if the error was ours or the student's by checking the daily report and the Google spreadsheet shipping template for that student. The student needs to order a new certificate from us for $10 if it was their error and we printed their information as is and made no changes. We will waive the fee if it was our fault.

In instances where it is the student's fault that they need another certificate, we charge them $10 to reprint and resend the certificate (http://aceable.com/additional-items). When this happens, though, don't blame the student. Listen to their issue (i.e., I lost the certificate you sent me and need a new one, I gave you the wrong info, etc.) and tell them we'll gladly send them another certificate, which will only cost $10. Offer to help them purchase over the phone or send them the link above in an email or chat.

Scroll through this email and look for the student's email address. Search for them in the CS tool and see if the purchase in the email is reflected in their account in the CS tool. If yes, close the email. If not, assign the email to the Swagmaster (Aceable Driving). You'll also need to create a Trello card in the CX- Operations board for the Swagmaster. Put it under the correct column (DD vs. ADE) and add the appropriate member (usually the Swagmaster) and a label.

http://aceable.com/additional-items

2- one for the court and the other for their insurance company

Yes, for $25

They can order it at the end of the course. They can also order it at http://aceable.com/additional-items

Certified 3A Driving Record

We can go to http://aceable.com/additional-items and take their payment information over the phone. The Swagmaster will then order the record at: https://txapps.texas.gov/tolapp/txldrcdr/TXDPSLicenseeManager

We print a copy. We also save a copy to Google Drive. This is especially important if a student's package is lost by the USPS or FedEx so we don't have to re-purchase the record.

We send out the hard copy with their Certificate of Completion.

Yes. Sometimes students contact us and want a digital copy of their Driving Record, so we attach the PDF we saved in Google Drive to an email.

They need to sign the certificate and present it to the court, insurance company, or their employer.

1- for their insurance company