In the communication process, filtering occurs when:
the receiver removes noise from the communication process so that the sender's message is more accurately understood.
the receiver seeks to provide immediate feedback without waiting for the speaker to complete his message.
an organization is able to prevent grapevine communication by sending the information more quickly through newsletters and other formal communication channels.
people communicate mainly positive information about themselves or a situation by screening out negative information.
answer
people communicate mainly positive information about themselves or a situation by screening out negative information.
question
Which of the following statements is true about communication within a corporate organization?
It is critical in the decision-making process.
It gives rise to office politics when people in a work environment share nuggets of wisdom among their coworkers.
It usually hampers employee well-being as it increases stress in the work environment.
It hardly influences the behavior of people at a workplace.
answer
It is critical in the decision-making process.
question
Active listeners can improve their responding by:
not making eye contact.
asking irrelevant questions.
keeping their feedback to themselves.
rephrasing the speaker's ideas at appropriate breaks.
answer
rephrasing the speaker's ideas at appropriate breaks.
question
The encoding-decoding process is generally more effective when both parties:
differ in their level of expertise and knowledge.
have formed perceptions and varying beliefs about interpersonal communication.
have a diverse set of skills and capabilities.
are skilled in using the selected communication channel.
answer
are skilled in using the selected communication channel.
question
Which of the following communication channels has the lowest media richness?
Email
Financial statement
Video conference
Telephone call
answer
Financial statement
question
How do men and women generally differ in their communication styles in organizational settings?
Women have a more dominant conversation style.
Women are usually more sensitive than men to the listener's nonverbal cues.
Men are more likely than women to communicate to strengthen relationships.
Men tend to engage less in report talk than women.
answer
Women are usually more sensitive than men to the listener's nonverbal cues
question
The capacity of a communication medium to transmit information is referred to as:
channel diversity.
media richness.
channel frequency.
information overload.
answer
media richness.
question
Buffering, summarizing, and omitting are ways to:
improve communication between men and women.
avoid the risk of flaming.
increase media richness.
reduce information overload.
answer
reduce information overload.
question
In the context of the communication process model, ________ refers to the psychological, social, and structural barriers that distort and obscure the sender's intended message.
voice
noise
code
answer
noise
question
Communication
answer
Process by which information is transmitted and understood between people
question
Improving Communication Coding/Decoding
answer
Sender/receiver have similar codebooks
Sender is experienced encoding that message
Sender/receiver are motivated and able to use the selected channel
Sender/receiver have shared mental models of the communication context
question
Social Media
answer
Internet/mobile-based channels with user-generated, interactive content
question
What three purposes does emotional contagion serve
answer
Provides continuous feedback to speaker
Increases emotional understanding of the other person's experience
Communicates a collective sentiment -- sharing the experience as part of drive to bond
question
High media richness when channel:
answer
conveys multiple cues
allows timely feedback
allows the sender to customize the message
permits complex symbols
question
Two sets of solutions: for info overload
answer
Increase information processing capacity
Examples: Learn to read faster, remove distractions, scan docs more efficiently, better time management
Reduce information load
Buffering - have incoming information filtered (e.g., by an assistant)
Omitting - overlook messages (e.g., email rules)
Summarizing - e.g., read executives, not full report
question
Getting Your Message Across
answer
Empathize, repeat the message, use timing effective, focus on the problem not the person
question
When Men Communicate
answer
Report Talk, give advice directly, dominant conversation style, apologize less often, less senstiive
