Ops Management Ch. 5

Which of these statements regarding Regal Marine is true? Regal still uses some wooden parts and hand-produces some components. Regal's use of CAD has resulted in a superior product. Product design is a critical decision for the firm. Regal uses a three-dimensional CAD system to shorten product development time. All of the above are true.

The analysis tool that helps determine what products to develop, and by what strategy, by listing products in descending order of their individual dollar contribution to the firm is breakeven analysis decision tree analysis product life cycle analysis Pareto analysis product-by-value analysis

Which of the following is true regarding value engineering? Value engineering is oriented toward improvement of design. Value engineering can save substantial amounts of product cost, but quality suffers. Value engineering occurs during production when it is clear the product is a success. Value engineering occurs only after the product is selected and designed. Value engineering is the same as value analysis.

A graphic technique for defining the relationship between customer desires and product/service is Product Lifecycle Management the product development team the moment of truth the House of Quality the assembly drawing

A restaurant kitchen contains a wall poster that shows, for each sandwich on the menu, a sketch of the ingredients and how they are arranged to make the sandwich. This is an example of a(n) virtual technology work order bill of materials assembly drawing route sheet

Modern ATM machines are an automated example of a service design that has insufficient quality function deployment has no moment of truth reduces customer interaction delays service customization modularizes the service

For a full-time college student, which of the following moments of truth exemplifies the customer's standard expectations? Your advisor made you wait, even though you had an appointment. Your advisor offered to work with you after regular work hours. Your advisor was competent, helpful, and understanding. You had to visit more than once to reach your academic advisor. Your advisor failed to keep her appointment with you.

Which of the following typically shows the components, their description, and the quantity of each required to make one unit of a product? an engineering drawing a bill of material an assembly chart an assembly drawing a route sheet

An engineering drawing shows the cost, materials, tolerances, and lead-time for a component cost, dimensions, and machining operations for a component dimensions, tolerances, cost, and sales or use volume of a component dimensions, tolerances, materials, and finishes of a component materials, finishes, machining operations, and dimensions of a component