Operational Management Ch 1 Quiz

Which of the following principles emphasizes that actions should make the community as a whole better off? Multiple Choice The Fairness Principle The Virtue Principle The Utilitarian Principle The Rights Principle The Common Good Principle

Which of the following is not a benefit of using models in decision making? Multiple Choice -They serve as a consistent tool for evaluation. -They offer insights into fundamental issues at play in a decision-making setting. -They provide a standardized format for analyzing a problem. They force the decision maker to take into account qualitative issues such as personalities and emotions. -They are easy to use and less expensive than dealing with the actual situation.

Some companies attempt to maximize the revenue they receive from fixed operating capacity by influencing demands through price manipulation. This is an example of Multiple Choice outsourcing. collusion. volume analysis. illegal price discrimination. revenue management.

Product design and process selection are examples of _______ decisions. Multiple Choice financial system operation tactical system design forecasting

Managing the supply chain has become more important as a result of firms increasing their levels of Multiple Choice overtime. shipping. marketing. outsourcing. promotions.

The essence of the operations function is to _____ during the transformation process. Multiple Choice gather information produce goods add labor add value measure feedback

Which of the following statements about variation is false? Multiple Choice Random variation generally cannot be influenced by managers. Some variation can be prevented. Variation prevents a production process from being as efficient as it can be. Any variation makes a production process less productive Variation can either be assignable or random.

Taking a systems viewpoint with regard to operations in today's environment increasingly leads decision makers to consider ______________ in response to the ___________. Multiple Choice technology; impact of random variation flexibility; pressure to be more efficient forecasting; stabilization of demand sustainability; threat of global warming offshoring; need to promote domestic production

Which of the following would tend to increase the importance of supply chain management? Multiple Choice lower levels of outsourcing increased supply chain stability greater emphasis on local markets increased globalization reduced competitive pressures

The responsibilities of the operations manager include Multiple Choice the creation of goods or provision of services. analyzing investment proposals. allocating financial resources throughout the organization. promoting the organization's goods or services. assessing consumer wants and needs

Which of the following would not generally be classified under the heading of transformation? Multiple Choice assembling farming consulting teaching staffing

Supplying operations with parts and materials, performing work on products, and/or performing services are part of the firm's Multiple Choice division of labor. external process orientation. internal supply chain. outsourcing. market development.

Which of the following is an example of a supporting process? Multiple Choice purchasing information technology marketing sales strategy

Which of the following is not a characteristic of service operations? Multiple Choice easy measurement of productivity low uniformity of input high customer contact high labor content intangible output

Which of the following is a type of transformation process used by operations to convert inputs into outputs? Multiple Choice cutting storing transporting analyzing all of these choices are transformation processes

Buying goods or services instead of producing or providing them in-house is called Multiple Choice internationalization. outsourcing. entrepreneurship. downsizing. vertical integration.

Which of the following is not an element of supply chain management? Multiple Choice operations logistics customers processing location

Which of the following is a system in which low-skilled workers use specialized equipment to produce high volumes of standardized goods? Multiple Choice craft production mass production supply chain lean systems the Internet

Dealing with the fact that certain aspects of any management situation are more important than others is called Multiple Choice analysis of variance. decision table analysis. analysis of trade-offs. sensitivity analysis. recognition of priorities.

Measurements taken at various points in the transformation process for control purposes are called Multiple Choice directions. plans. budgets. controls. feedback.