MIS: Chapter 7 Quiz

The author of the book mentions that Michael Porter might have said of enterprise​ systems:

As the CEO of a prosperous young company whose business processes have become so complicated that you can no longer deal with all of the​ problems, you decide to call in an expert for advice. The expert tells you that your primary problem is information silos and​ that, because you are NOT a manufacturing​ company, you should probably select​ a(n) ________ system with appropriate features for your business and industry.

Which of the following is mentioned as one of the higher costs of information​ silos?

As a patient in your regular​ doctor's office, you realize that you have data in a number of databases that are not connected​ together, but that are related to your health. Your doctor keeps​ records, your health club keeps​ records, the health food store keeps​ records, and your dentist keeps records. These separate databases of related information would be referred to as​ ________.

What are the problems associated with information​ silos?

The phase of the customer life cycle focused on making an initial sale to new customers is the​ ________ phase.

The phase of the customer life cycle focused on increasing the value of the customer by selling them more products and services is the​ ________ phase.

What are the four levels of information systems​ scope?

Information systems that are generally operated by about​ 10-100 users, following procedures understood by those​ users, which solve problems for those​ users, and that are somewhat difficult to​ change, are defined as encompassing what​ scope?

Which of the following is NOT one of the higher costs of information​ silos?

Since the​ 1990s, three categories of enterprise applications that have emerged. What are​ they?

As the CEO of a prosperous young manufacturing company whose business processes have become so complicated that you can no longer deal with all of the​ problems, you decide to call in an expert for advice. The expert tells you that your primary problem is information silos and​ that, because you are a manufacturing company that is willing to change its applications​ systems, you should probably select​ a(n) ________ system with appropriate features for your business and industry.

It has come to your attention that several different departments in your organizations are using workgroup information systems. This has created an issue in that several of the departments interact with the same group of customers and are trying to maintain their own database of customer information. Some of the customers have expressed frustration at having to repeatedly give the same information several times to​ "the same​ company". What is the source of this​ issue?

Nearly 10 years​ ago, your company adopted a CRM system that worked great for a number of years while the company grew. Even with​ CRM, some information silos kept on growing with the company.​ Then, the company adopted EAI because it would solve the majority of problems associated with information​ silos, and it would allow for a move​ ________.

In five​ years, the company you work for has grown from the original three founders and their information systems to what is now more than​ 3,000 users in two different organizations. You need to upgrade your information system to​ a(n) ________.

Employees often are resistant to system changes because they believe it will affect their ability to be successful at their jobs. This called a threat to​ employees' ________.

When disconnected functional information systems contain duplicate data fields that contain different values for the same object​ (for example a single​ customer), the issues that it creates are associated with a​ ________ problem.

All of the following are primary sources of risk arising from the challenges of implementing enterprise systems EXCEPT​ ________.

The phase of the customer life cycle focused on classifying lost customers and regaining those of high value is the​ ________ phase.

Information systems that are often operated by thousands of​ users, following highly formalized​ procedures, in which problems can affect multiple​ organizations, and that are difficult to​ change, are defined as encompassing what​ scope?

EAI is an acronym for what type of information​ system?

The phase of the customer life cycle focused on attracting potential customers is the​ ________ phase.

As an information system​ designer, you have been asked to build an information system that would be dedicated to managing and supporting a specific function in the organization. You realize that you need to produce a​ ________.

Information systems that are generally operated by one​ user, following informal procedures to solve isolated​ problems, and that are relatively easy to manage and​ change, are defined as encompassing what​ scope?

Often when new information systems are developed or​ implemented, organizational processes have to be modified to take advantage of the new system and its capabilities. This is known as​ ________.