MIS Chapter 1

8 September 2022
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The final step in the four-step model of business problem solving is:
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implementation.
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To make sure they stock clothes that their customers will purchase, a department store implements a new application that analyzes spending levels at their stores and cross-references this data to popular clothing styles. Which of the following business objectives is this information intended to support?
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Customer intimacy
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Inadequate database capacity is an example of the ________ dimension of business problems.
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technology
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Consider an information system in a moving company that analyzes travel patterns and decides which routes are the most efficient for every van. The need for employees to follow procedures to update this system with arrival and departure times would be considered a(n) ________ dimension of the system.
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organizational
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Which of the following is the best definition of an information system?
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Correct A set of interrelated components that collect (or retrieve), process, store, and distribute information to support decision making and control in an organization
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The fundamental set of assumptions, values, and ways of doing things that has been accepted by most of a company's members is called its:
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culture
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Output
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Correct transfers processed information to the people who will use it or to the activities for which it will be used.
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The three activities in an information system that produce the information organizations use to control operations are:
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Correct input, processing, and output.
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Assume you work for a package delivery service in a major metropolitan area and that the business has been losing customers for several years. You have been asked to find a solution to this problem. What is the correct way to proceed?
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Correct Identify the problem, design alternative solutions, choose the best solution, and then implement the solution.
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Which are the three major dimensions of business problem solving?
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Correct Organizational dimensions, people dimensions, and technology dimension
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________ consists of detailed, preprogrammed instructions that control and coordinate the computer hardware components in an information system.
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Correct Software
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A firm that invests in an information system because it is a necessity of doing business does so because it is seeking to achieve which of the following business objectives?
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Survival
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Verizon's implementation of a web-based digital dashboard to provide managers with real-time information, such as customer complaints, is an example of:
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Correct improved decision making.
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Perhaps the most frequent error in problem solving is:
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Correct rushing to judgment about the nature of a problem.
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Which of the following would not be considered part of the implementation phase of problem solving?
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Correct Evaluating a selection of software packages for implementing a new business process
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The six important business objectives of information system investment include all of the following except:
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Correct employee morale.
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The enormous volume of data generated by Internet activity, such as web traffic, email, and social media is referred to as:
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Correct big data.
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The first step in the model of business problem solving discussed in the chapter is:
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Correct identifying the problem.
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Converting raw data into a more meaningful form is called:
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Correct processing.
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Intranets
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Correct use Internet technology for a private company network.
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Walmart exemplifies the power of information systems coupled with excellent business practices and supportive management to achieve which of the following?
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Correct Operational efficiency
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A database into which employees manually input customer names and addresses is riddled with errors and you have been charged with rectifying the situation. In considering the organizational dimensions of this problem, you should consider:
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Correct the business processes in place governing the manual input of the data.
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An example of raw data from an automobile manufacturer would be:
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Correct 1 Subaru Outback sold January 7, 2015 in Mount Kisco, New York for $25,000.
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In choosing the best solution for a business problem, all of the following are important considerations except:
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Correct the ability to forget about the problem once it has been solved.
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All of the following are examples of environmental actors in an information system except:
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Correct feedback.
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All of the following describe the effects of globalization except:
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Correct increases in transaction costs.