MGT 3303 EXAM 4 CH. 13

Ringing telephones, thoughts about other things, and fatigue and stress may block perfect understanding between the communicating parties. These are examples of _____ in the communication process. A) Ambiguity B) Perceptual bias C) Filters D) Noise E) Attitudinal barriers

Which of the following is an advantage of one-way communication over two-way communication? A) It is more accurate than two-way communication B) It is less difficult and time-consuming than two-way communication C) It helps the receivers understand the information better when compared to two-way communication D) It provides better scope for opinions and suggestions than two-way communication E) It creates fewer problems in the process when compared to two-way communication

Which of the following is an advantage of two-way communication over one-way communication? A) Two-way communication is faster and easier than one-way communication B) Two-way communication does not require feedback from a receiver, whereas one-way communication does C) Two-way communication is more accurate than one-way communication. D) Two-way communication is less time-consuming than one-way communication E) Two-way communication does not get affected by noise, whereas one-way communication does

When the words on the slide are too small to be read from the back of the room during a presentation, an error in the _____ stage of the communication process has occurred. A) Interpretation B) Encoding C) Decoding D)Transmission E) Encryption

The human tendency to _____ underlies much of the ineffective communication and demonstrates the need for more effective managerial communication practices. A) Decode B) Provide feedback C) Filter D) Pause between sentences E) Use hand gestures

Which of the following is a disadvantage of oral communication? A) The sender has no control over where, when, or if a message is received B) The message must be long to answer anticipated questions C) there is no scope for immediate feedback D) The message is less persuasive E) There is no permanent record of a message

Which of the following is an advantage of electronic communication within organizations compared to other methods? A) It takes less time to make higher-quality group decisions B) it reduces time and expenses devoted to traveling C) There is lesser risk of leaks and negative portrayals D) There is enhance ability to solve complex problems E) it is easier to pick up subtle, nonverbal clues

Loss of "human moments," burnout caused by long hours of being close to technical tools of work, and lack of guidance for inexperienced employees are among the disadvantages of a) Virtual offices B) Face-to-face communication C) Intrapersonal communication D) Company grapevine E) Micromanagement

_____ communication is the richest medium because it offers a variety of cues in addition to words. A) Text message B) E-mail C) Face-to-face D) telephone E) Video

Which of the following is an effective practice in communication? A) Using jargons frequently B) Using fancy words C) Being critical of one's own writing D) Giving nonverbal signals that express a feeling of superiority E) Avoiding reflection

_____ cues often make a greater impact than other signals, hence managers must remember that their actions often speak louder than their words. A) Non-verbal B) Written C) Oral D) Fromal E) electronic

Which of the following practices should be avoided in order to listen effectively? A) Focusing on central ideas B) withholding evaluation until the speakers message is understood C)Judging the speakers delivery instead of the content D) Capitalizing on thought speed E) Having several systems for note taking

People are more likely to remember and buy into a speaker's message if the speaker can A) Exclude emotional content from it B) Express it as a simple story C) Include jargon in it D) Express it using fancy words E) Avoid using nonverbal signals while communicating it.

Which of the following is an example of upward communication? A) A team lead briefing her team members about a new project B) An employee informing his manager about the challenges he faces at work C) an employee teaching the work processes to another employee D) a manager requesting another manager to lend some of his team's resources E) a manger training a new employee at work

Two team leads discussing with each other about how to improve their team member's productivity is an example of: A) Upward communication B) Downward communication C) Horizontal communication D) Intrapersonal Communication E) Asynchronous communication

The practice of sharing with employees at all levels of an organization vital information previously meant for management's eyes only is known as _____. A) Job sharing B) Micromanagement C) Blogging D) Open-book management E) Crowdsourcing

Which of the following is a negative implication of the company grapevine? A) It reduces groupthink within an organization B) It eliminates the glass ceiling effect within an organization C) It eliminates the process of filtering in organization communication D) It can lead to anxiety in employees and harm operations E) It facilitates closed-book management

Which of the following is an example of company grapevine A) An annual general meeting for all the shareholders B) A job interview between a manger and a job applicant C) A training session with a department head D) An informal conversation between colleagues about their new manager E) A salary negotiation b/w an employee and the HR manager

Which of the following is an ineffective way to manage the grapevine within organizations? A) Make public comments to neutralize rumors B) Hold town meetings C) Use a spokesperson to manage rumors D) Make false denials about gossips E) Explain events to employees that are important but have not been explained

A boundaryless organization implies A) No rules and responsibilities B) Information available as needed C) Information overload D) No interactions with the external environment E) Unlimited communication