MGMT FINAL Ch 17

Principles of lean operating systems include all of the following EXCEPT _____. a. eliminating waste b. improving information technology c. increasing speed and response d. reducing costs

Which of the following is NOT a basic principle of a lean operating system? a. Elimination of waste b. Batching c. Increased speed and response d. Improved quality

According to the Toyota Motor Company, which of the following is NOT one of the seven major waste categories? a. Overproduction b. Transportation c. Motion d. Single-piece flow

According to the seven major categories of waste classified by Toyota Motor Company, long lead times and higher work-in-process are the results of _____. a. overproduction b. inventory c. waiting time d. transportation

Toyota classified waste into seven major categories. These categories include all of the following EXCEPT _____. a. motion b. ordering c. inventory d. waiting time

Which one of the following is an example of waste in organizations? a. High capacity resource utilization b. Retraining and relearning time and expense c. Correct factory routing of customer orders and jobs d. High data integrity

The process of producing large quantities of items as a group before they are transferred to the next operation is known as _____. a. batching b. outsourcing c. reshoring d. offshoring

A quick setup or changeover of tooling and fixtures is associated with _____. a. visual controls b. single minute exchange of dies c. single-piece flow d. six sigma

Which of the following Ss in the 5S system ensures that each item in a workplace is in its proper place or identified as unnecessary and removed? a. Sort b. Set in order c. Shine d. Standardize

Which of the following is NOT one of the 5Ss? a. Set in order b. Sort c. Standardize d. Single-piece flow

Which of the following principles is NOT part of the 5Ss? a. Synchronize b. Set in order c. Shine d. Sustain

_____ is NOT a 5S principle that creates a well-organized work environment. a. Stabilize b. Standardize c. Shine d. Sustain

In the 5Ss, a clean work area refers to _____. a. sort b. synchronize c. shine d. standardize

Which of the following statements is TRUE of total productive maintenance (TPM)? a. It puts total responsibility on maintenance workers. b. It puts total responsibility on equipment operators. c. Planned down time is maximized. d. Employees preserve and protect their equipment.

Total productive maintenance (TPM) seeks to do all of the following EXCEPT _____. a. maximizing equipment effectiveness b. creating worker ownership of equipment by involving them in maintenance activities c. fostering continuous improvement efforts d. enabling multiple products in small batches to be run on the same equipment

Quality at the source requires _____. a. starting with a plan b. having reliable suppliers c. doing it right the first time d. having a good design

Which of the following Ss of the 5Ss means to keep the process going through training, communication, and organizational structures? a. Shine b. Sort c. Sustain d. Standardize

Which one of the following statements is TRUE of Lean Six Sigma? a. Lean principles focus on advanced statistical methods. b. It is difficult to use lean methods in nonmanufacturing environments. c. It uses basic root cause, process, and data analysis techniques. d. Six Sigma and lean principles are separate bodies of knowledge.

Southwest Airlines illustrates the application of lean principles when it _____. a. reduces airplane turnaround time at airport gates b. assigns airplane seats c. serves all passengers in-flight dinners d. charges a change of ticket fee for missing a scheduled flight

. Timken Company illustrates the application of lean principles when it _____. a. reduces the total cycle time for new product development b. increases safety stock in its inventory system c. expands factories and distribution centers d. maximizes the number of parts or items in its systems

Which of the following is NOT a best practice and prerequisite for implementing a just-in-time system? a. Maximizing the number of parts or items b. Good calibration of all gauges and testing equipment c. Clean and uncluttered workplaces d. Minimizing setup/changeover time

Shine Motor Inc. has decided to switch to a "just-in-time system" of manufacturing and distribution for its vehicles. Which one of the following is most likely to occur? a. Inventory levels will increase. b. Component parts and subassemblies are now replenished only when needed. c. Finished goods inventory will decrease, but raw materials and work-in-process inventories will increase. d. The workers at any given process will produce units before they are needed.

A(n) _____ is a flag or a piece of paper that contains all relevant information for an order such as part number, description, process area used, time of delivery, quantity available, quantity delivered, and production quantity. a. matrix b. metric c. gauge d. Kanban

Which of the following ideas related to lean operating systems is FALSE? a. The ideal order quantity for single piece flow is one. b. Accidents are a form of waste in organizations. c. A push system makes only what you can sell. d. Overproduction is a form of waste in organizations.

Which of the following is LEAST related to a push system? a. Maximum responsiveness b. Predefined schedule c. Finished goods inventory d. Forecast dependent

. A withdraw Kanban authorizes _____. a. the production of parts b. suppliers to produce c. the transfer of an empty container d. shipping to customers

The number of Kanban cards is dependent on all of the following EXCEPT _____. a. average daily demand rate b. setup time c. waiting time d. safety stock

A(n) _____ produces finished-goods inventory in advance of customer demand using a forecast of sales. a. single minute exchange of dies (SMED) b. push system c. Kanban d. pull system

Which one of the following is a best practice of just-in-time systems? a. Use of disposable containers b. Increased setup/changeover times to maximize productivity c. Minimal distance traveled for materials and parts handling systems d. Highly specialized jobs with little or no cross-training

Lean enterprise refers to approaches that focus primarily on the elimination of waste throughout the value chain.

In lean thinking, waste need not be classified as simply material waste such as scrap and defective parts.

Synchronization of the value chain is a lean approach to increasing speed and response.

According to the Toyota Motor Company, waiting time is necessary in production and is not classified as waste.

Knowledge bottlenecks and equipment breakdowns are a form of waste in organizations

The 5Ss focus on improving waste generated by inefficient transportation.

In the context of the 5Ss, standardize means to formalize procedures and practices to create consistency and ensure that all steps are performed correctly.

A clean and organized work area is an important principle of lean thinking.

Single minute exchange of dies (SMED) frees up capacity for other productive uses.

Large batches often reduce teardowns and setups and provide economies of scale.

To accomplish single piece flow, a manufacturer needs the ability to change between products quickly and inexpensively.

Lean operating systems seek to apply the principles of continuous flow to the production of discrete parts by reducing batch size, ideally to a size of one.

. The goal of total productive maintenance (TPM) is to minimize the costs associated with routine maintenance activities.

A goal of total productive maintenance is to have zero accidents in the entire life cycle of an operating system.

Total productive maintenance (TPM) strives to relieve machine operators of routine maintenance activities so that they can focus entirely on being productive.

When producing broad goods or service mix with diverse requirements on common equipment, the ideal strategy is to run large batches.

Lean Six Sigma is simply the union of lean approaches with quality improvement techniques, each of which has been used independently in other applications.

Six Sigma addresses visible problems in processes; lean production is more concerned with less visible problems.

Lean production is focused on efficiency by reducing waste and improving process flow, while Six Sigma is focused on effectiveness by reducing errors and defects.

Lean principles are always transferrable to front-office services that involve high customer contact and service encounters

The Timken Company used a Lean Six Sigma approach that was highly successful.

Lean principles are mostly beneficial to manufacturers and provide little value to service organizations.

In a just-in-time (JIT) system, the computer inventory data is the interface and control point between customers and supply cycles.

In a push system, finished-goods inventory is produced in advance of customer demand using a forecast of sales.

Just-in-time (JIT) systems are based on the concept associated with pull systems rather than push systems.

Kanban is the Japanese term for elimination of waste.

The number of Kanban cards is directly proportional to the amount of work-in-process inventory.

Production Kanbans trigger the movement of parts.

Starbucks successfully implemented lean principles.

Nashua Corporation, a service organization, used lean principles and methods to reduce order-cycle time.