MGMT Chapter 10

8 October 2022
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20 test answers

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question
Which of the following is not a recommended way to manage innovation and change?
answer
Prevent failure at all cost.
question
Hubris or arrogance born of past success and denial of risk and peril moving forward are associated with radical innovation. (T/F?)
answer
False
question
There has recently been a social media frenzy regarding the use of "pink slime" as a beef additive, though it has been used safely for many years. Several grocery chains discontinued selling products containing it as part of what type of a response?
answer
Reactive change
question
The obesity epidemic and the increase in related health problems in the United States would be considered what type of force for change in an organization?
answer
social pressures
question
Which of the following are the forces for change originating inside the organization?
answer
Employee problems and managers' behavior
question
Ethics is one of the four primary areas in which organizational change is most often needed. (T/F?)
answer
false
question
An emotional or behavioral response to real or imagined threats to an established work routine is known as
answer
resistance to change.
question
When a grocery store chain adopts a new practice of its competitors by staying open 24 hours a day, requiring employees to work flexible schedules, it is considered a(n) ______ change.
answer
innovative
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Which of the following is one of the ten leading reasons that employees resist change?
answer
poor timing
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In the ______ stage of Lewin's change model, managers try to instill in employees the motivation to change, encouraging them to let go of behaviors that are resistant to innovation.
answer
unfreezing
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A company that discovers its development costs are twice those of its competitors and reveals this to employees is using benchmarking to assist in the change process. (T/F?)
answer
true
question
Generating short-term wins in Kotter's organizational change model is one of the steps that is most like which part of Lewin's change model?
answer
changing
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Kotter's steps for change are valuable for managers who are attempting to bring it about because
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they include specific recommendations for behaviors that managers need to exhibit.
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A consultant with a background in behavioral sciences who can be a catalyst in helping organizations deal with old problems in new ways is known as a(n)
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change agent.
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Organizational development managers and consultants follow a(n) ______ model.
answer
medical-like
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OD intervention strategies may need to be adjusted when implementing them across countries. (T/F?)
answer
true
question
Which of the following is not a characteristic of innovation?
answer
Innovation can be systematized.
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Innovation that creates products, services, or technologies that replace existing ones is known as
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radical innovation.
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When a manager is trying to foster innovation, the first thing he or she should do is
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recognize problems and opportunities.
question
Demonstrating to others how a new product will be made, how new customers will be reached, or how you'll beat your competitors is most helpful for fostering innovation in which way?
answer
Gaining allies by communicating your vision.