MGMT 3110-101 Chapter 1

Regina, owner and operator of a small restaurant, believes that her most important task as a manager is establishing goals for the restaurant and deciding what must be done to achieve them. This involves which1 aspect of what managers do?

When senior managers at Gap, Inc. decide to become the number one service-quality clothing company in the world, they were engaging in the management function of...

When Terry Doyle of CommuniCom, Inc. created smaller, more independent maintenance units, he was performing the function of:

Amanda Rowley, President of Autos-R-Us, recognizes the factory employees for their outstanding performance at the monthly awards banquet on the shop floor by presenting a plaque and check for $100. She is engaging in the management function of...

Tool Techies, Inc. uses phone surveys of customers to gather information about service and quality. This is an example of the management function of...

The degree to which an organization achieves a stated goal refers to...

For a widget manufacturing company, worker-hours per widget is a measure of...

Jessica was recently praised by her supervisor for displaying superior customer service during an encounter with a problem customer. This is an example of organizational...

Of all management duties, one of the things managers like the least is...

Grail Griffith, manager of the finance division, distributes relevant information every day to all her employees, enabling them to make quality decision. Gail is performing which of the following roles...

According to Mintzberg, which of these is an interpersonal role?

If a manager finds a severe decline in employee morale and direction, he or she may need to spend more time in the ______ role.

One of the roles that a small business manager may emphasize over a counterpart in a large organization is:

Since not-for-profit organizations do not have a conventional______, managers may struggle with the question of what constitutes results and effectiveness.

Which of the following is a characteristic of a traditional management approach?

The Forestville Freeze is regionally known for its employee training programs. Managers at the Freeze conduct research to determine the best candidate interviewing techniques. This involves the use of which management approach?

The management science perspective emerged after World War II to treat problems associated with...

Within his role as a financial accountant, Roger uses the capital asset pricing model and other mathematical tools to help clients keep track of their finances. Which perspective or approach does Roger apply most at his work?

From the 1950s until today, which management perspective has named the most prevalent?

It is often difficult to make decisions about subsystems because they are...

In order to determine how to deal with a problem employee, Sharon evaluated the employee, the problem, and the context in which the problem occurred. She is applying which of the following perspectives?

Which of the following is NOT a criticism of scientific management?

According to Weber's ideas on bureaucracy, organizations should be based on which of these?

Genex Dynamics is a ballistics company that uses the unity of command, scalar chain, and division of work principles. These are part of which management philosophy?

A key finding n the Hawthorne studies was which of these?

A social group within an organization is part of the...

Used widely by Indian companies, ___ refers to an innovation mind-set that strives to meet customers' needs quickly and inexpensively.

Of the management trends that have been popular over the past decade, managers are most aware of...