Market segmentation involves aggregating prospective buyers into groups that have common needs and
have access to and desire for the products.
possess the same level of resources.
are open to marketing research.
are of nearly uniform size.
will respond similarly to a marketing action.
answer
will respond similarly to a marketing action.
question
Dollar Shave Club asks men to "Shave Money, Shave Time" in its commercials; it offers high-quality blades available by mail for a few dollars a month. Dollar Shave Club's advertising promotes the time- and money-saving aspects of its product as an example of
product positioning.
mass customization.
product differentiation.
segments of one and mass customization.
repositioning.
answer
product differentiation.
question
A business firm uses market segmentation to respond more effectively to the wants of groups of potential buyers in order to
maintain market share.
increase sales and profits.
be more socially responsible.
use fewer of the firm's resources.
provide the best quality products on the market.
answer
increase sales and profits.
question
Which of the following is an example of a single product with multiple market segments?
Reebok makes tennis shoes, running shoes, walking shoes, and Weeboks.
Reach Toothbrush is available in a soft, medium, and hard bristle for adults and kids.
Twinings and Bigelow both market their own brands of Earl Grey tea.
Botox is a drug marketed to some groups as a way to reduce signs of aging on the face, and to others as a treatment for migraines.
Quaker Oats oatmeal sells both its hot cereals and cold cereals to people of all ages.
answer
Botox is a drug marketed to some groups as a way to reduce signs of aging on the face, and to others as a treatment for migraines.
question
Apple restricts its computer manufacturing line to only a few basic models that can be assembled in four minutes, which gives customers a good choice with quick delivery. This is an example of
mass customization.
organizational synergy.
unsegmented marketing.
built-to-order manufacturing.
marketing synergy.
answer
unsegmented marketing.
question
Walmart has been opening Walmart Neighborhood Market stores that are one-fifth the size of its supercenters and intended to compete with stores like Dollar General. One risk to this effort is
aggregation.
cannibalization.
segmentation.
differentiation.
positioning.
answer
cannibalization
question
There are five steps involved in segmenting and targeting a market. What should a marketer do once she has developed a market-product grid and estimated the size of markets?
execute marketing program actions
group both potential buyers and products to be sold
identify market needs
position the product
select target markets
answer
select target markets
question
Potential buyers within a market segment should be
similar to those from different segments.
familiar with the product but not yet brand loyal customers.
similar in terms of the product features sought.
cannibalized from competitors' customers.
able to provide significant product synergies.
answer
similar in terms of the product features sought.
question
Which of the following is a variable that could be used for demographic segmentation of consumer markets?
occupation
city size
NAICS code
personality
usage rate
answer
occupation
question
There is a growing group of young individuals in the United States that live in their vans, documenting their picturesque adventures on Instagram with the hashtag, #vanlife. This group could most likely be isolated for marketing purposes using which consumer segmentation basis?
psychographic
behavioral
demographic
socioeconomic
geographic
answer
psychographic
question
Though the percentages are not always the same, a general rule in business says that the large majority of a firm's revenues come from what percent of its customers?
5 percent
20 percent
35 percent
50 percent
80 percent
answer
20 percent
question
Which two of the following demographic segmentation variables would firms use to segment organizational markets?
usage rate and type of outlet
global region and statistical area
zip code and NAICS code
lifestyle and statistical area
annual sales and number of employees
answer
annual sales and number of employees
question
Kitchen World has put its offerings in store locations based upon the cooking activity—the way consumers prepare and present various meals. Everything for baking is in one spot, while food preparation utensils are in another, and table settings are in yet another. This strategy uses
product clusters.
product groupings.
segment groupings.
lifestyle merchandising.
psychographic merchandising.
answer
product groupings.
question
In a complete market-product grid analysis, each cell in the grid can show the estimated ______ of a given product sold to a ______.
value; customer.
strengths; consumer.
market size; specific market segment.
growth rate; specific market segment.
weaknesses; consumer
answer
market size; specific market segment.
question
Which of the following is a criterion used to select a target market segment?
competitive position
high income
similarity of needs of potential buyers within a segment
difference of needs of buyers among segments
potential of a marketing action to reach a segment
answer
competitive position
question
________ synergies are represented by multiple filled boxed running vertically down the market-product grid, representing an opportunity for efficiency in research and development (R&D) and production.
Market
Product
Sustainable
Supplier
Competitor
answer
Product
question
Positioning a product or brand effectively involves taking four steps, one of which is
deciding whether to keep or delete a product group or item.
deciding which of your competitors would be the most effective partner in a corporate merger.
developing a new marketing program that conforms to your leading competitor's offering.
identifying market niches that were not previously discovered during the market segmentation process.
discovering how target customers rate competing products or brands with respect to important attributes for the class.
answer
discovering how target customers rate competing products or brands with respect to important attributes for the class.
question
Two major types of product positioning are
competitive and consumer.
niche and perceptual.
behavioral and psychological.
head-to-head and differentiation.
holistic and segmentation.
answer
head-to-head and differentiation.
question
When Apple introduced its iPhone X with Face ID at a high price tag, it used __________ to avoid direct competition with Samsung, LG, and others.
head-to-head positioning
niche positioning
differentiation positioning
competitive positioning
holistic positioning
answer
differentiation positioning
question
A means of displaying or graphing in two dimensions the location of products or brands in the minds of consumers to enable a manager to see how consumers perceive competing products or brands, as well as its own product or brand, is referred to as a
research grid.
perceptual map.
market-product grid.
growth-share matrix.
product differentiation chart.
answer
perceptual map.
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