Making Decisions At Work

When it is necessary to inform a customer about a delay in their order, the proper communication format should be a ______. a. Business memo b. Business letter c. Friendly letter d. E-mail

Stopping to take notes makes it harder to remember the details of something you've read.

The first thing you must consider in any type of communication is ______. a. The type of communication b. The style of communication c. The purpose of the communication d. The timing of the communication

In general, business writing should be _____. a. Easy to read quickly b. Dense and academic c. Light and full of fluff d. None of the above

Cliches are useful to a business writer because they help readers understand the main idea better.

Written communication involves the exchange of information between a sender and a ______. a. Transcriber b. Receiver c. Author d. Customer

Privacy concerns dictate that _______. a. You always enter mass email addresses into the BCc b. Memorandums be sent without a From header. c. Business letters should be sent from a Post Office d. E-mails are deleted after they are sent

In e-mails, it is okay to send messages that are _____. a. Aggressive and mean-spirited in nature b. Filled with text abbreviations, like LOL and TTYL c. Private in nature or contain secure information d. Meant for company employees and executives

The purpose of a memo is to _____. a. Quickly send information around the world b. Inform company employees of important news c. Send serious and important information to clients d. None of the above

Parallelism makes it harder for a reader to follow the writer's train of thought.