LearnSmart MNGT 201 Chapter 12 Quiz

6 November 2022
4.8 (186 reviews)
20 test answers

Unlock all answers in this set

Unlock answers (16)
question
According to the integrated model, motivation is affected by both personal factors and ________ ones. A. Incentive B. Historic C. Subconscious D. Contextual E. Irrational
answer
D. Contextual The way motivation works actually is complex, the result of multiple personal and contextual factors. The individual personal factors that employees bring to the workplace range from personality, to ability, to emotions, to attitudes. The contextual factors range from organizational culture, to cross-cultural values, to the physical environment, and other matters.
question
People often do volunteer work for the ______ rewards. A. Extrinsic B. Valence C. Gainsharing D. Intrinsic E. Job Enrichment
answer
D. Intrinsic An intrinsic reward is satisfaction, such as a feeling of accomplishment, that a person receives from performing the particular task itself. An intrinsic reward is an internal reward; the payoff comes from pleasing yourself.
question
________ is not included in the four major perspectives on motivation. A. Content B. Process C. Job Design D. Reinforcement E. Job Satisfaction
answer
E. Job Satisfaction The four perspectives on motivation are (1) content (2) process (3) job design (4) reinforcement.
question
According to ______, competence, autonomy, and relatedness are the primary motivations for behavior. A. Two-factor theory B. Self-determination theory C. Acquired Needs Theory D. Expectancy Theory E. Hierarchy of Needs Theory
answer
B. Self-determination theory Deci and Ryan's self-determination theory assumes that people are driven to try to grow and attain fulfillment, with their behavior and well-being influenced by three innate needs: competence, autonomy, and relatedness.
question
All of the following are contextual factors in the integrated model of motivation except A. Organizational Culture B. Rewards & Reinforcement C. Group Norms D. Core Self-Evaluations E. Leader Behavior
answer
D. Core self-evaluation Contextual factors of motivation include organizational culture, cross-cultural values, physical environment, rewards and reinforcement, group norms, communication technology, leader behavior, and organizational design.
question
Which type of justice reflects the perceived fairness of how resources and rewards are distributed or allocated, according to equity theory? A. Procedural B. Distributive C. Interactional D. Motivational E. Poetic
answer
B. Distributive Distributive justice reflects the perceived fairness of how resources and rewards are distributed or allocated.
question
When one department store authorized thousands of its sales clerks to handle functions normally reserved for store managers, such as handling merchandise-return problems and approving customers' checks, they gave them more responsibility, a _________ technique. A. Job enlargement B. Job simplification C. Job significance D. Job enrichment E. Job productivity
answer
D. Job Enrichment Employees are given more responsibility such as taking on chores that would normally be performed by their supervisors. For example, one department store authorized thousands of its sales clerks to handle functions normally reserved for store managers, such as handling merchandise-return problems and approving customers' checks.
question
Which of the following is a motivating factor according to Herzberg's two-factor theory? A. The work itself B. Pay and security C. Working conditions D. Company policies E. Supervisors
answer
A. The work itself Theory proposed that work satisfaction and dissatisfaction arise from two different factors--work satisfaction from motivating factors and work dissatisfaction from hygiene factors
question
______ proposed people were driven by the three innate needs of competence, autonomy, and relatedness. A. McGregor's theory x & theory Y B. Herzberg's two-factor theory C. McClelland's acquired needs theory D. Deci & Ryan's self-determination theory E. Expectancy theory
answer
D. Deci & Ryan's self-determination theory Assumes that people are driven to try to grow and attain fulfillment, with their behavior and well-being influenced by three innate needs: competence, autonomy, and relatedness.
question
According to expectancy theory, the three primary elements that determine how willing an employee is to work hard at tasks important to an organization are A. existence, relatedness, & growth B. safety, esteem, & self-actualization C. achievement, affiliation, & power D. motivation, recognition, & hygiene E. expectancy, instrumentality, and valence
answer
E. expectancy, instrumentality, and valence Your motivation, according to expectancy theory, involves the relationship between your effort, your performance, and the desirability of the outcomes (such as pay or recognition) of your performance. The three elements are expectancy, instrumentality, and valence.
question
According to expectancy theory, your ______ is low if you don't think a bonus or raise is going to be big enough to justify working evenings and weekends. A. Valence B. Expectancy C. Instrumentality D. Reinforcement E. Esteem
answer
A. Valence Valence is value, the importance a worker assigns to the possible outcome or reward. Your valence might be low because you don't think the bonus or raise is going to be high enough to justify working evenings and weekends.
question
The goal-setting theory suggests that employees can be motivated by goals that are specific and challenging, but achievable.
answer
True Goal-setting theory suggests that employees can be motivated by goals that are specific and challenging but achievable. It is natural for people to set and strive for goals; however, the goal-setting process is useful only if people understand and accept the goals.
question
There are two different approaches to job design. The traditional approach to job design is to fit people to the jobs; the modern way is to fit the jobs to the people.
answer
True There are two different approaches to job design, one traditional and one modern, that can be taken in deciding how to design jobs. The traditional way is fitting people to jobs; the modern way is fitting jobs to people.
question
Job enlargement enables workers to focus on doing more of the same task to increase productivity.
answer
False Job simplification is the process of reducing the number of tasks a worker performs. When a job is stripped down to its simplest elements, it enables a worker to focus on doing more of the same task, thus increasing employee efficiency and productivity. The opposite of job simplification, job enlargement consists of increasing the number of tasks in a job to increase variety and motivation.
question
Assuming they have choices, people will make the choice that promises them the greatest reward if they think they can get it.
answer
True
question
Reinforcement theory attempts to explain behavior change by suggesting that behavior with negative consequences tends to be repeated, whereas behavior with positive consequences tends not to be repeated.
answer
False Behavior with positive consequences tends to be repeated, whereas behavior with negative consequences tends not to be repeated. The use of reinforcement theory to change human behavior is called behavior modification.
question
According to Maslow's hierarchy of needs, taking a sabbatical leave to further personal growth is an example of the self-actualization need.
answer
True This is the highest-level need and is a need for self-fulfillment: increasing competence and using abilities to the fullest.
question
According to the acquired needs theory, those who tend to seek social approval and satisfying personal relationships may have a high need for affiliation.
answer
True If you have a high need for power, that means you enjoy being in control of people and events and being recognized for this responsibility. But if you tend to seek social approval and satisfying personal relationships, you may have a high need for affiliation.
question
Autonomy describes the extent to which a job allows an employee to make choices about scheduling different tasks and deciding how to perform them.
answer
True
question
Most workers rate monetary benefits higher than they rate having a caring boss.
answer
True