ISM3013 Test 2

T/F: Open-source CRM software doesn't have as many features or functions as other proprietary software.

_____ includes those areas where customers directly interact with the company.

T/F: Whether forecasters overestimate or underestimate demand, the company still faces problems.

Which of the following workgroup processes is related to human resources?

T/F: Over time, the customer relationship with vendors has become more personal.

Which of the following conditions exist when data are isolated in separated information systems?

Returned products, recycled products, and disposal of materials or products are called:

T/F: Properly designed CRM systems provide a single, enterprise wide view of each customer

T/F: The real problem with interacting with customers over the Web is that the company does not have an opportunity to make a good first impression in person.

T/F: Sourcing from external suppliers occurs in the upstream portion of the supply chain.

T/F: Enterprise processes span an organization and support activities in multiple departments.

_____ are the physical products, raw materials, and supplies that flow along a supply chain.

_____ is the component of an operational CRM system that automatically records all the aspects in a sales transaction process.

T/F: Business process reengineering is the activity of altering existing and designing new business processes to take advantage of new information systems.

Which of the following information systems minimizes data duplication among departments?

T/F: Employees who contribute to and manage social networking sites generate direct labor costs.

T/F: SM sponsors contribute to SM sites via browsers or by using specialized sponsor applications provided by the SM application provider.

Which of the following activtities is an example of human resources using social media

SM communities differ from communities in the past in that they are ________.

When a student attends a business function for the purpose of meeting people and reinforcing relationships, he or she is investing in his or her ________.

T/F: Facebook, Twitter, LinkedIn, and Google are all SM application providers.

________ is the dynamic social media process of employing users to participate in product design or product redesign.

________ is the application of social media to facilitate the cooperative work of people inside organizations.

Social capital, unlike traditional capital, ________.

A student invests money and time in a business administration course. In this example, the student invests in ________.

Hardware and Software that attempts to emulate the processing patterns of the biological brain best describes

T/F: The three primary activities in the BI process are to acquire data, perform analysis, and publish results.

T/F: Executive dashboards provide support primarily to analytical quantitative types of descisions

T/F: Data warehouses do not include data that are purchased from outside sources.

T/F: In the implementation phase of the decision making process, managers set criteria for the evaluation of alternative potential solutions.

T/F: Knowledge residing in the minds of employees that has not been documented is called explicit knowledge

Technology that consists of computer-based systems that attempt to emulate human behaviour is called

T/F: Goal-seeking analysis attempts to find the value of the inputs necessary to achieve a desired level of output.

Expert systems______.

T/F: With the help of technology, the number of alternatives to be considered in decisions today is decreasing.