Is the creation of goods and services.
-measure of output
-represents output relative to in put
-only through production increase can out standing of living improve.
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Operation management (OM)
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Is the set of activities that can create value in the form of goods and services by transforming inputs into outputs.
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Goods
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-tangible
-consistent definition
-production usually separate from consumption
-can be inventoried
-low customer interaction
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Service
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-intangible
-inconsistent definition
-produced and consumed at the same time
-cannot be stored
-high customer interaction
-it is on of the three major functions of any organization
-helps make the right business decisions (business support tool.)
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New trends in OM:
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-ethics
-global focus
-environmentally sensitive production
-rapid product development
-mass customization
-empowered employees
-supply chain partnering
-just in time performance
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Production (single factor productivity)
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= units produced (outputs) / inputs used
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Production (multi factor productivity)
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= output / labor + material + energy + capital + miscellaneous
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Three primary functions all organizations perform:
A global network of organization and activities that supply a firm with goods and services is referred to as:
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a supply chain
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Competition in the 21st century is no longer between companies it is between:
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supply chaines
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Which of the following activities at an airline is NOT an operations activity?
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sales
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Competition in the 21st century is no longer between companies; it is between
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supply chains
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Which of the following OM decision determines how a good or service is produced and commits management to specific technology, quality, human resources, and capital investment?
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process and capacity design
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the father of scientific management
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frederick w taylor
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the person who believes that management must do more to improve the work environment and processes so that quality can be improved was:
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W. edwards deming
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Productivity increases when:
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inputs decrease while outputs remain the same.
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What is the goal for mass customization?
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The goal is to produce customized products, whenever and wherever needed.
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Which of the following is not considered to be a stakeholder?
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competitors
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