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Science
Economics
ISDS 3115 Chapter 6 Quiz 1
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ISDS 3115 Chapter 6 Quiz 1
Ophilia Ramirez
22 April 2023
4.6
(157 reviews)
11 test answers
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question
which of the following determinants of service quality means approachability and ease of contact?
answer
...
question
a successful quality strategy begins with
answer
an organizational culture that fosters quality
question
attribute inspection measures
answer
if the product is good or bad
question
what is training and empowering frontline employees to solve a problem immediately?
answer
service recovery
question
one hundred percent inspection
answer
means that every part is checked to see whether or not it is defective
question
to develop a standard or benchmark, firms need to start with
answer
determining what to benchmark
question
which of the following determinants of service quality means approachability and ease of contact?
answer
access
question
Taguchi's quality loss function is based on a
answer
quadratic equation
question
Which of the following TQM tools would be best suited for displaying the number of students majoring in each business discipline?
answer
histogram
question
Which of the following is NOT an external failure cost?
answer
scrap
question
Which of the following could reduce costs and increase profit?
answer
increased productivity
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