Interpersonal Communication Chapter 5-8

28 August 2022
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Abstraction
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msgs can contain words that range from general terms to specific terms.
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Ageist Language
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language which discriminates based on age
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Allness
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the illogical assumption that all can be known or said about a given person, issue, object or event
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Assertiveness
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a willingness to stand up for your rights but with respect for the rights of others
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Bypassing
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a type of miscommunication that occurs when the speaker and listener attribute different meanings to a msg. This can occur when speaker and listener use different words but give them the same meaning or use the same words but give the words different meanings
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Confirmation
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a communication pattern that acknowledges another person's presence and indicates an acceptance of this person, this person's definition of self, and the relationship as defined or viewed by this person
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Connotation
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the feeling or emotional aspect of meaning, generally viewed as consisting of the evaluative (for example - good-bad, strong-weak, fast-slow
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Denotation
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the objective or descriptive meaning of a word; the meaning you'd find in a dictionary
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Disconfirmation
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process by which a person ignores or denies the right of another individual even to define himself or herself.
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Extensional Orientation
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a tendency to give primary consideration to the world of experience and only secondary consideration to labels
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Fact-inference Confusion
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a misevaluation in which a person makes an inference, regards it as a fact, and acts on it as if it were a fact.
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Heterosexist Language
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language that denigrates lesbians and gay men
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Indiscrimination
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a misevaluation caused by categorizing people, events, or objects into a particular class and responding to them only as members of the class; a failure to recognize that each individual is unique.
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Intensional Orientation
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a tendency to give primary consideration to the way things are labeled and only secondary consideration to the world of experience
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Metacommunication
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communication about communication
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Negative Face
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the desire to be autonomous, to have the right to do as you wish.
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Polarization
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a form of fallacious reasoning by which only two extremes are considered; also referred to as "black or white" and "either/or" thinking or as a two-valued orientation.
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Politeness
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behavior that most people in a given culture would consider to represent "good manners" may include consideration, respect, modesty, ect.
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Positive Face
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the desire to be viewed positively by others, to be thought of favorably.
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Racist Language
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language that denigrates, demeans or is derogatory toward members of a particular race or ethnic group
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Rejection
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a response to an individual that acknowledges the other person but expresses disagreement
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Sexist Language
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language derogatory to members of one gender, generally women
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Static Evaluation
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an orientation that fails to recognize that the world is constantly changing, an attitude that sees people and events as fixed rather than as ever changing.
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Verbal Messages
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msgs sent with words. Does not only mean oral- can be written.
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artifactual communication
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a form of nonverbal communication involving the selection and arrangement of objects, for example, clothing, jewelry, hair styles, tattoos, and furniture
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body communication
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general body build, skin, eye and hair color,
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body gestures
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communication through body movements through emblems, illustrators, affect displays, regulators and adaptors
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chronemics
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the study of the communicative nature of time, how a person's or culture's treatment of time reveals something about the person or culture; often divided into psychological and cultural time.
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color communication
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the use of color to communicate different meanings, each culture seems to define the meanings color communicate somewhat differently.
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eye avoidance
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can be done to allow others to maintain their privacy or to show a lack of interest
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facial feedback hypothesis
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the hypothesis or theory that your facial expressions can produce physiological and emotional effects.
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facial management techniques
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techniques used to mask certain emotions and to emphasize others; for example, intensifying your expression of happiness to make a friend feel good about a promotion.
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haptics
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technical term for the study of touch or tactile communication
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immediacy
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a quality of interpersonal effectiveness, a sense of contact and togetherness; a feeling that the speaker has an interest in and a liking for the other person.
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informal time terms
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terms that express approximate rather than exact amounts of time; for example, "soon," "early," and "in a while."
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kinesics
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the study of the communicative dimensions of facial and bodily movements.
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monochronic time orientation
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a view of time in which things are done sequentially; one thing is scheduled at a time
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nonverbal communication
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communication without words; communication by means of space, gestures, facial expressions, touching, vocal variation, and silence, for example.
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occulesis
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the study of the messages communicated by the eyes.
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paralanguage
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the vocal but nonverbal aspect of speech.consists of voice qualities (pitch range, resonance, tempo), vocal characterizes (laughing or crying, yelling or whispering), vocal qualifiers (intensity, pitch height, and vocal segregates (uh-uh meaning no or sh meaning silence)
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polychronic time orientation
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a view of time in which several things may be scheduled or engaged in at the same time.
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proxemics
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the study of the communicative function of space; the study of how people unconsciously structure spaces such as the distances between people in their interactions, the layouts of homes and offices and even the design of cities.
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proxemic distances
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spatial communication: intimate, personal, social, public
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pupil dilation
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the extent to which the pupil of the eye is expanded; generally, large pupils indicate positive emotional arousal.
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silence
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the absence of vocal communication; often misunderstood to refer to the absence of communication
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spiral of silence
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a theory that argues that you are more likely to voice agreement than disagreement
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tactile communication
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communication by touch, communication received by the skin
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temporal communication
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the msgs communicated by your time orientation and treatment of time.
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territoriality
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a possessive or ownership reaction to an area of space or to particular objects
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touch avoidance
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the tendency to avoid touching and being touched by others
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anger
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a generally unproductive emotion of strong feelings of displeasure, annoyance, or hostility
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anger management
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the methods and techniques by which anger is controlled and managed.
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blended emotions
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emotions that are combinations of the primary emotions
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cognitive labeling theory
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a theory of emotions which holds that you experience emotions according to the following steps. 1)an event occurs, 2)you respond physiologically 3) you interpret this arousal 4) you experience emotion
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display rules
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rules or customs that govern what is and what is not permissible emotional communication
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emotions
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the feelings we have
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emotional appeals
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persuasive tactics directed at arousing emotional responses
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emotional contagion
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the idea that the emotions of one person are often transferred to another person
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emotional communication
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the expression of feeling
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gender display rules
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cultural rules that identify what are and what are not appropriate forms of expression for males and for females
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I-messages
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messages in which you accept responsibility for your personal thoughts and behaviors
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James-Lang Theory
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a theory of emotions which holds that you experience emotions in the following way 1)an event occurs 2) you respond physiologically 3) you experience emotion
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owning feelings
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the process by which you take responsibility for your own feelings instead of attributing them to others.
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primary emotions
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basic emotions
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ventilation hypothesis
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the assumption that expressing emotions lessens their intensity
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back-channeling cues
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responses that a listener makes to a speaker while the speaker is speaking but which do not ask for the speaking role
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conversation
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two-person communication that usually follows five stages: opening, feedforward, business, feedback, and closing
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conversational management
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the management of the way in which messages are exchanged
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conversational turns
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the process of passing the speaker and listener roles during conversation
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cooperation
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an interpersonal process by which individuals work together for a common end
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dialogue
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a form of communication in which each person is both speaker and listener; communication characterized by involvement, concern, and respect for the other person
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disclaimer
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statement that asks the listener to receive what you say without its reflecting negatively on you
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downward communication
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communication from the higher levels of a hierarchy to the lower levels
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excuse
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an explanation designed to lessen the negative consequences of something done or said
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gossip
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oral or written communication about someone not present, some third party, usually about matters that are private to this third party
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grapevine messages
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messages that do not follow any formal organizational structures, gossip related to a workplace or other community
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interruptions
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verbal and nonverbal attempts to take over the role of the speaker
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lateral communication
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communication between equals
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manner maxim
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a principle of conversation that holds that speakers cooperate by being clear and by organizing their thoughts into some meaningful and cohesive pattern
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monologue
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a form of communication in which one person speaks and the other listeners, there's no real interaction among participants.
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quality maxim
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a principle of conversation that holds that speakers cooperate by saying what they think is true and by not saying what they think is false
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quantity maxim
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a principle of conversation that holds that speakers cooperate by being only as informational as necessary to communicate their intended meanings.
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relation maxim
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a principle of cooperation in conversation that holds that speakers communicate by talking about what is relevant and by not talking about what isn't.
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self-disclosure
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the process of revealing something about yourself to another- usually, revealing information that you'd normally keep hidden.
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upward communication
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communication sent from the lower levels fo a hierarchy to the upper levels.