Exam 3

All of the following are examples of individualistic cultures EXCEPT Select one: a. the United States. b. Australia. c. Canada. d. China.

Which of the following is NOT characteristic of a collectivist culture? Select one: a. high value placed on commitment to family b. tendency of individuals to be loyal to their community c. higher value placed on cooperation d. high levels of divorce

The preferred way to avoid an ethnocentric perspective is to Select one: a. be cautious about assuming similarity and recognize differences among people. b. deny differences, because stating that you recognize them can only get you into trouble. c. assume that other individuals would prefer to think and act as you do. d. discover what you have in common, but assume that others are fundamentally different.

In which type of culture would it be more likely for extended family members to live with nuclear family members? Select one: a. individualistic b. collectivistic c. Sometime d. On-time

Which statement below is NOT an example of ethnocentrism? Select one: a. If the Japanese would just shake hands like we do—instead of bowing—we would get along better. b. Don't you wish everyone in the world would use deodorant and perfume as Americans do? c. American workers get higher pay for less work than most people in the world. d. Americans have developed the best civilized society in history.

If someone in a marginalized group tries to fit in with the dominant group, he or she is striving for what goal of intercultural communication? Select one: a. accommodation b. separation c. reflexivity d. assimilation

What is code sensitivity? Select one: a. a cognitive style that emphasizes open-mindedness about differences b. the frustration and early termination of communication in intercultural communication c. using words and nonverbal communication that are easy for the interpreter to understand d. assuming that others think and act as we do

What type of culture is most likely to tolerate ambiguity, uncertainty, and diversity? Select one: a. uncertainty-accepting b. individualistic c. On-time d. Sometime

Which of the following is the best example of an uncertainty-rejecting culture? Select one: a. Sweden b. Japan c. Denmark d. United States

Which culture fears silence rather than embracing it? Select one: a. Japanese b. European American c. Amish d. Native American

____ is where you have a negative attitude toward a group of people just because of who they are. Select one: a. Prejudice b. Ethnocentrism c. Stereotyping d. Profiling

Which culture always uses both hands when passing food, a gift or a business card? Select one: a. United States b. Greece c. China d. Japan e. Kenya

The army is what type of organization? Select one: a. economic production b. political c. pattern maintenance d. integration

The ways in which groups of people both maintain structure and order through their symbolic interactions refers to Select one: a. downward communication. b. group communication. c. organizational communication. d. public communication.

Engaging in small talk is a representative behavior illustrating which type of workplace communication competence? Select one: a. information sharing b. organizing c. strategic ambiguity d. relationship maintenance

Which of the following statements about résumé writing style is NOT accurate? Select one: a. You should quantify information. b. You should use the pronoun "I." c. You should not mix bullets and other stylistic devices. d. You should be concise in your wording.

Which of the following statements about emotional labor is NOT true? Select one: a. Emotional labor can benefit the organization. b. Emotional labor can benefit the client. c. Emotional labor can decrease turnover. d. Emotional labor can decrease job satisfaction.

A school is what type of organization? Select one: a. political b. integration c. pattern-maintenance d. economic production

Informal communication consists of all of the following EXCEPT Select one: a. the grapevine. b. emergent networks. c. natural social interactions. d. downward communication

Messages between organizational members of the same power level are best described as Select one: a. formal. b. informal. c. upward. d. horizontal

Acme company has a mission statement that is open to interpretation. Many stakeholders identify with it. Their mission statement is Select one: a. validated. b. ambiguous. c. interactive. d. informational.

When you organize your experiences by type, which type of résumé are you using? Select one: a. functional b. chronological c. spatial d. problem-based

When people engage in communication behaviors intended to create perceptions of psychological closeness with others is called: Select one: a. assessment analysis b. perception checking c. immediacy d. supportive communication e. informative assessment

A conflict management style that involves negotiation is also known as Select one: a. avoidance. b. competition. c. compromise. d. accommodation.