Exam 1

4 October 2022
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question
At Hard Rock Cafรฉ, tasks that reflect operations or operations management include:
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All of the Above
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Which of the following are the primary functions of all organizations?
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Marketing, production/operations, and finance/accounting
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Which of the following tasks within an airline company are related to operations?
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Crew Scheduling
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Reasons to study operations management include learning about:
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All of the above
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Which of the following is NOT one of the 10 strategic operations management decisions?
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Mass customization
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Which of the following are among the 10 strategic operations management decisions?
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D
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Henry Ford is noted for his contributions to:
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Assembly line oeprations
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Which of the following is the best example of a pure service
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Counseling
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Which of the following is NOT typical service attribute?
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Easy to store
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A foundry produces circular utility access hatches (Manhole covers). Currently, 12-......
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14.4. covers/hr
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The Dulax Box plant works two 8 hour shift each day. In the past, 500 cypress.....
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40.6 boxes/hr
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Which of the following nets the largest productivity improvement?
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Decreases input 15
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Three commonly used productivity variables are:
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Labor, capital,, and management
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A small metal shop operates 10 hours each day, producing 100 parts/hour. If productivity were increased 20, how many hours would the plant have to produce 1000 parts?
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Between 8 and 9 hours
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A cleaning company uses $10 of chemicals, 40 of labor.......
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8.3
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A business's stakeholders, whose conflicting perspectives cause ethical and social.......
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All of the above
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Cost cutting in international operations can take place because of:
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All of the above
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Which of the following did the authors NOT suggest as a reason for globalizing operations?
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Pursuing stockholder approval ratings
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The term maquiladora is most synonymous with
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Free trade zones in Mexico
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With reference to cultural and ethical issues, the World Trade Organization has:
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Made progress in providing equal protection of intellectual property among nations.
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Which of the following statements is true?
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Functional strategies are shaped by corporate strategy.
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The ability of an organization to produce goods or services that have some uniqueness in their characteristics is:
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Competing on differentiation.
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Which of the following best describes experience differentiation?
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All of the above are elements of experience differenetation.
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Which of the following is the best example of competing on low cost leadership|?
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A firm produces its product with less raw material waste than its compeitotrs do.
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Which of the following is an example of competing on quick response?
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A firm's products are introduced into the market faster than its competitors do.
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Porter's Five Forces Model is used to evaluate competition based on which 5 aspects?
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Immediate rivals, potential entrants, customers, suppliers, and substitute products.
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Which of the following environment factors has not contributed to Microsoft's changing strategy?
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Global warming
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Given the position of the 3D printer in the growth stage of its life cycle, which of the following OM Strategy/Issues should the makers of 3D printers be least concerned with at the current time?
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Cost cutting
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An SWOT analysis determines:
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Internal strengths and weaknesses and external oppurtunities and threats.
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Outsourcing manufacturing is also known as:
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Contract manufacturing
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Advantages of ourstourcing do NOT include:
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Potential creation of future competition.
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Which of the international operations strategies uses the existing domestic model globally?
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Multidomestic strategy
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The phases of project management are:
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Planning, scheduling, and controlling.
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WBS stands for which of the following project management tools?
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Work breakdown structure
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The main differences between PERT and CPM is that:
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PERT employs three time estimates for each activity
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The difference between AON and AOA network is that:
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All of the above are true:
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Which of the following statements regarding critical paths is true?
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On a specific project, there can be multiple critical paths, all with exactly the same duration.
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Which of the following statements concerning CPM activities is false?
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The late finish of an activity is the earliest late start of the preceding activities.
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The time an activity will take assuming very unfavorable condition is:
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The pessimistic time.
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A project manager is interested in crashing a project with variable activity times. Which of theh following tools should he/she employ?
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PERT
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Which of these statements regarding time-cost tradeoffs in CPM networks is true?
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Crashing shortens the project duration by assigning more resources to one or more of the critical tasks.
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Which of the following statements regarding time-cost tradeoffs in CPM networks is false?
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Crashing sometimes has the reverse result of lengthening the project duration.
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A network has been cashed to the point where all activities are critical. Additional crashing:
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May require crashing multiple tasks simultaneously.
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Which of the following is NOT a limitation of PERT?
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Only one time estimate can be used for each activity.
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Which of the following is an advantage of using PERT (and CPM)
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All of the above
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Which of the following is NOT performed by Microsoft Project?
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Proving PERT probability calculations.