Essentials To Business Communications Ch. 2

When expressing thanks or offering congratulations, a purchased card is more impressive than a handwritten note.

Although instant messaging and text messaging are popular among today's youth, they have not yet emerged as practical communication tools in the workplace.

One advantage of podcasts is that they can broadcast repetitive information that does not require interaction.

The bad feelings associated with disappointing news can generally be reduced if the receiver knows the reasons for the rejection, feels that the news was revealed sensitively, and believes that the matter was treated seriously and fairly.

When delivering bad news, you should always use the indirect strategy to soften the impact.

A negative-news message that is organized indirectly should begin with a buffer.

Businesses now use social media sites to recruit employees.

Business letters are the preferred channel of communication for delivering messages outside of an organization.

You will sound professional and courteous if you include a sentence such as Thank you for your cooperation in the closing paragraph of a request message.

If you expect your reader to readily agree with your straightforward claim, use the direct organizational strategy.

Most businesses make adjustments promptly.

Identify two ways to use electronic media professionally in the workplace.

A business letter is

Thomas Schatz has five questions to ask his reader in a routine information-request message. What is the best way to present these questions?

Which of the following openings is most appropriate for a straightforward claim letter?

All of the following are goals of an adjustment message except to

Which of the following is not a characteristic of a goodwill message?

All of the following are goals for a business writer who must communicate bad news except to

When you use the indirect strategy to deliver bad news, the recommended order of ideas is

Which of the following is the most important part of a bad-news message?

Although many companies try to deal with disappointed customers by calling them immediately, written messages are also used to

As a manager, Kelly must communicate to her employees some bad news that will likely upset them. What is the best advice for her to follow when communicating this bad news?

Which of the following situations would most likely require persuasion within an organization?

Persuasive requests should be organized

What is the best advice for you to follow when writing a persuasive claim message?

Which of the following statements about persuasive messages within an organization is most accurate?

Sales messages are most effective if they follow the AIDA strategy. What are the four parts of the AIDA strategy?

Which of the following subject lines for an e-mail or memo would be most effective?

What is the best advice to follow when using texting or instant messaging (IM) in the workplace?