CIS461 Ch.2

________ business models strive to create the best solution or experience for the customer.

____ is the control of enterprise data through formal policies and procedures to help ensure that data can be trusted and are accessible.

_____ is the use of IT tools and methods to collect, process, consolidate, store, and secure data from sources that are often fragmented and inconsistent.

Which of the following is not one of the reasons for information deficiencies?

Which of the following descriptions about enterprise architecture (EA) is false?

Which of the following is not one of the benefits of enterprise architecture (EA)?

7. Which of the following is not one of the essential skills of an effective enterprise architect?

8. The success of any data-driven initiative, such as marketing campaigns, depends on ________.

9. The overall goal of information management is ___________.

10. ________ describe key entities such as customers, products and services, vendors, locations, and employees around which business is conducted.

11. Many health care organizations are drowning in data. Yet health care workers cannot get reliable insights from this data. Information from physician notes, registration forms, discharge summaries, documents and so on often go unused or are difficult for administrators and mangers to access. One of the primary reasons for this problem is that _____________.

12. Which of the following is not a characteristic or consequence of weak data governance?

13. Data management methodologies cannot solve ________ problems; they can only provide a framework in which those problems can be solved.

14. There is an old adage that says "If you can't measure it, you can't manage it". Managers who want to measure and track their organization's performance will frequently use __________ to evaluate their company's progress toward goals.

Max is V.P. of sales at Ski Warehouse, a chain of snow sports equipment outlets throughout the Rocky Mountain and northwest regions of the U.S. The company was built over time by purchasing successful independent sporting equipment retailers. Max now finds it difficult to evaluate some of his store locations because they report their sales figures on a quarterly basis rather than monthly as do the stores in the rest of the company. This difficulty is an example of which of the following information deficiencies?

16. Murray University invested over $450,000 in a customized learning management system so that professors could put courses online and use the Internet to deliver course content and communications to students. After the first year of use, only 20% of the faculty were using the system. Administrators were frustrated to learn that most faculty found the system difficult to use and that students also had difficulty understanding how to find information on the system. This case is an example of which of the following information deficiencies?

17. Success of EA and data governance can be measured in financial terms of profitability and ROI, and in the nonfinancial terms of ___________.

18. The technical architecture of the EA (enterprise architecture) describes ________.

19. According to Gartner, the enterprise architecture (EA) needs to start with ________.

20. In the food industry, ________ is required to comply with food safety regulations that require being able to trace contamination problems back to a particular processing plant and even back to the farm.

Which of the following is not one of the 4 components of the enterprise architecture?

22. The business architecture describes __________.

23. The application architecture describes ___________.

24. The data architecture describes ____________.

25. Which of the following is not a method for measuring the success of IT architecture?

26. The terms "data", "information", and "knowledge" have specific meanings. With regard to a customer satisfaction application used in the automobile industry, which of the following is an example of data?

27. The terms "data", "information" and "knowledge" have specific meanings. With regard to a customer satisfaction application used in the automobile industry, which of the following is an example of information?

28. The terms "data", "information", and "knowledge" have specific meanings. With regard customer satisfaction application used in the automobile industry, which of the following is an example of knowledge?

29. Which of the following is not a component of the Input-Processing-Output (IPO) model of an Information System?

30. Data from sales orders, payroll, accounting, financial, marketing, purchasing, inventory control, and so forth are processed by a combination of hardware and software called ____________ processing systems.

31. Transactions are typically processed either [A] all together for a defined time window (e.g. end of a day or week) or [B] processed as each transaction occurs. The first method [A] is called ________ processing.

32. Transactions are typically processed either [A] all together for a defined time window (e.g. end of a day or week) or [B] processed as each transaction occurs. The second method [B] is called ________ processing.

33. A general purpose Information System (IS) designed to provide reports to managers for tracking operations, monitoring and control is ________

34. What kind of reports are created and distributed according to a pre-set schedule, such as daily, weekly, or monthly?

35. What kinds of reports are created only when something deviates from the norm?

36. What kind of reports are unplanned reports and generated on request to learn more about a situation, problem, or opportunity?

37. Managers use software apps that support decisions that would otherwise take a lot of time to figure out. For instance, these tools can help figure out if a customer qualifies for an auto loan or should receive additional credit. These interactive apps are called _________.

38. Which of the following was not a key characteristic of a DSS?

What key factor differentiates an MIS from a DSS?

40. Jay Garcia is a marketing manager at Fire Mouth, a new hot sauce manufacturer. He is using his company's DSS to determine the best price for a new brand of hot sauce called "Fires of Hell". He inputs figures about his costs, price and desired profit and then checks to see what the app tells him his sales volume would need to be based on those factors. As he works on the problem, he changes his assumptions about the input factors and notes how those changes impact the predicted sales volume. Jay is doing ________ analysis.

41. Jackson Stiles is a marketing manager for Rock Hardware. His boss has told him to make sure each product earns at least a 25% net profit margin. When new products come into the store, Jackson enters data into Rock's DSS about the product, shipping and promotional costs associated with carrying the product. The DSS then calculates a target price based on this information. Jackson is using the DSS to conduct a ________ analysis.

42. Given the huge number of transactions, the data in databases are constantly in use and/or undergoing change. This characteristic of databases, referred to as ___________, makes it impossible to use them for complex decision making and problem-solving tasks.

43. Data in databases are constantly in use or undergoing changes. As a result, it is impossible to use them for complex decision making or problem solving tasks. Which of the following is an appropriate solution to this problem?

An information system (IS) is part of an organizational culture that consists of:

All of the following are types of IT infrastructures or computing systems except ________.

46. Examples of ___________ include data storage and computing hardware that are accessed via the Internet instead of being company-owned and on-site in a data center.

47. A ___________ consists of a large number of network servers used for the storage, processing, management, distribution, and archiving of data, systems, web traffic, services, and enterprise applications.

48. Cisco's Unified Data Center (UDC) can _________.

49. Jared is a sales manager at a large company where employees use several cloud apps such as salesforce.com and Google Apps. The company decided to use these apps instead of purchasing apps that would run from their own servers, reducing the cost and complexity associated with their use. Apps like these are known as:

50. Companies or government agencies that need greater security and data confidentiality set up their own ________ clouds on servers that they own.

51. The greatest strategic advantage of cloud computing solutions is that they _______________.

52. While cloud computing offers many benefits, companies should be aware that moving to cloud solutions on a wide scale will ____________.

53. As companies move toward implementing cloud computing on a wide scale, managers need to consider all of the following strategic questions except ____________.

54. Companies that move to the cloud must negotiate ____________, which are contracts that define their relationships with vendors.

55. Which of the following is a potential disadvantage to using cloud services?

Issues associated with moving workloads from the enterprise to the cloud include all of the following except ___________.

Computer hardware had been designed to run a single operating system and a single app, leaving computers vastly underutilized. One solution to optimizing the use of computing resources is to use one physical machine and specialized software to create multiple ______.

Virtualization separates business applications and data from hardware resources. Which of the following was not a type of virtualization?

Which of the following is not a benefit of virtualization?

The ________ consists of SaaS, PaaS, and IaaS.

61. Which of the following is not a way a SaaS provider licenses applications to customers?