Chapter 9: Human Resource Management Quiz

Which of the following is not a common reason why incentives may fail to motivate employees? a) Sometimes there is too much emphasis on monetary rewards. b) The incentive plan is based on clear and realistic goals. c) Incentives may be extensive, but employees feel entitled to them as part of the job. d) There may be too long a delay between performance and rewards. e) One-shot rewards (such as half a day off) may have short-lived motivational impact.

______ consists of the activities that managers perform to plan for, attract, develop, and retain an effective workforce. a) Arbitration b) Formal appraisal c) Human capital d) Orientation e) Human resource management

Which of the following are not parts of compensation? a) annual performance reviews b) wages c) salaries d) incentive payments e) benefits

Salaried executive, administrative, and professional employees are exempt from ______ rules. a) overtime b) OSHA c) EEO d) Fair Labor Standards Act e) ADA

Workers who face discrimination in their jobs in the United States are best protected by ______ legislation. a) compensation b) small business c) OSHA d) labor e) EEO

The question "What was the best idea you ever sold to a supervisor, teacher, peer, or subordinate?" would be used in which type of interview situation? a) unstructured interview b) situational interview c) behavioral-description interview d) compatibility test e) performance test

Applications, résumés, interviews, and employment tests are all ______ tools. a) investigation b) sorting c) recruitment d) selection e) performance

When the two newly hired analysts compared notes, they found that their interviews had been quite different. Each was long and involved, but the content of the questions varied based on previous employment and education. They confirmed that the company that hired them used ______ interviews. a) structured b) situational c) behavioral-description d) unstructured e) standardized

Employers must consider an employment test's _______ that is, whether or not it measures what it purports to measure and is free of bias. a) legitimacy b) reliability c) consistency d) central tendency e) validity

______ refers to educating technical and operational employees in how to better do their current jobs. a) Career instruction b) Orientation c) Mentoring d) Training e) Development

Computer-assisted instruction is usually a form of a) managerial development. b) on-the-job training. c) orientation. d) management selection. e) off-the-job training.

_____ is the set of processes and managerial behaviors that involve defining, monitoring, measuring, evaluating, and providing consequences for performance expectations. a) Performance management b) Training c) Employee development d) Performance appraisal e) Workforce evaluation

For Megan's end-of-year performance appraisal, her supervisor solicited feedback from three of Megan's coworkers, the manager of the customer-service department, several of Megan's clients, and even a few employees in other departments with whom she worked recently. Megan's performance appraisal is an example of an employee survey. True or False?

In two-tier wage contracts, veteran employees are paid less or receive fewer benefits than new employees. True or False?

Benefits account for about one-third of compensation costs. True or False?

Onboarding programs help employees to integrate and transition to new jobs by making them familiar with corporate policies, procedures, cultures, and politics by clarifying work-role expectations and responsibilities. True or False?

Arbitration is the process in which a neutral third party, a mediator, listens to both sides in a dispute, makes suggestions, and encourages them to agree on a solution. True or False?

Before applying for a job as a contracts analyst, Carlos read the job analysis for the available position. This document indicated that the responsible employee reviews contracts for technical accuracy and completeness, and tracks invoices against the executed contracts. True or False?

After 20 years on the job, Elvira retired. For several different reasons, the company decided not to replace Elvira with someone else. This is an example of turnover for a company. True or False?

In sexual harassment, the harasser may be a(n) outsider, coworker, supervisor, or someone of the same sex. True or False?