Chapter 9

14 October 2022
4.7 (114 reviews)
10 test answers

Unlock all answers in this set

Unlock answers (6)
question
The quality certification that deals primarily with conformance to customer requirements is ISO __________; ISO __________ is concerned primarily with the organization's effect on the environment.
answer
9000; 14000
question
ISO certification is similar to the Baldrige Award in its emphasis on:
answer
self-appraisal.
question
The "Control" phase of DMAIC is intended to ensure that:
answer
improvements are sustained.
question
A tool that is not used for quality management is a:
answer
Gantt Chart. Is used: check sheet, histogram, pareto analysis, flowchart.
question
A tool that depicts process variation graphically is a(n):
answer
control chart.
question
Which is not a cost of quality?
answer
extended service contracts. Is a cost of quality: internal failure, external failure, prevention cost, and appraisal costs.
question
Lost production time, scrap, rework, and repair are examples of:
answer
internal failure costs.
question
Fixing a problem will often cost money; to minimize these costs it is best to find and fix the problem:
answer
during the design phase.
question
Deciding how much to invest in the prevention of defects can be analyzed using:
answer
return on quality.
question
The Baldrige Award is based on seven categories. Which is not one of those?
answer
profitability. Are based on: strategic planning, human resource focus, information and analysis, and leadership.