Chapter 7 Questions

About ____ of larger firms have chief learning officers.

The terms "training" and "development":

From the broadest perspective, the goal of training is to contribute to:

Many organizations never make the connection between their ____ and their training programs.

The first step in a needs assessment is:

The four phases of a systems approach to training are:

A study by the American Society for Training and Development found that organizations conduct need assessment less than ____ percent of the time.

Determining what the content of a training program should be, based on a study of the job duties, is known as:

An analysis of the sets of skills and knowledge needed for decision-oriented and knowledge-intensive jobs is referred to as:

Organization analysis, task analysis, and person analysis are all part of what phase of the system model?

Determining whether or not performance is acceptable and studying the characteristics of individuals and groups that will be placed in the training environment are known as:

Person analysis:

If you were responsible for developing a training program, your first step should be to:

The desired outcomes of training programs are formally stated as:

Performance-centered objectives might include all of the following phrases except:

Which of the following is NOT an issue related to the design of a training program?

Training programs are more likely to be effective if they incorporate all of the following except:

By some estimates ____ of employee learning occurs via on the job training.

Goal setting:

Modeling:

When we learn by watching others perform a task, this is known as:

The principle of learning that is being emphasized by performing the same task over and over is:

Whole-vs-Part Learning:

Which of the following is NOT a common drawback to on the job training programs?

Training given for one ten hour period instead of five two hour periods is an example of:

26. Spacing out the training will result in faster learning and longer retention. This is known as the principle of:

27. Periods in learning situations when progress does not occur because of either reduced motivation or ineffective methods of task performance are called:

28. Learning curves show:

29. The objective of behavior modification is:

30. All of the following are characteristics of successful trainers except:

31. The appropriate training method for factual materials is:

32. Which of the following is NOT a component of the PROPER method of performing on the job training.

33. The most common method used for training nonmanagerial employees is:

34. Common drawbacks to on-the-job training include all of the following except:

35. All of the following are suggested to overcome common drawbacks of on-the-job training except:

36. Apprenticeship training provides information in both the ____ and ____ aspects of the job.

37. Apprenticeship programs originated in:

38. Generally, to start with, an apprentice is paid ____ percent of a skilled journey worker's wage.

39. Approximately _____ of apprenticeships are in the construction and manufacturing industries.

40. Generally, an apprentice is paid about ____ of a skilled journey worker's wage to start.

41. This method of instruction allows employees to search through a virtual sea of information in order to customize their own learning in their own time and space.

42. E-learning provide all the following benefits except:

43. The method of training used to train personnel to operate aircraft, spacecraft, and other highly technical and expensive equipment is the:

44. A manager who provides a continuing flow of instructions, comments, and suggestions to the subordinate is engaging in what type of on-the-job training?

45. When an employee is groomed to take over the supervisor's job by gaining experience in handling important functions of the job, this is known as:

46. The method of providing a variety of work experiences to broaden the knowledge and understanding required to manage more effectively is known as:

47. Of the following, the method that is not used to provide on-the-job experience to managerial employees is:

48. This training method consists of having the trainee assume the attitudes and behavior of others.

49. Training delivered to trainees when and where they need it to do their jobs is known as:

50. Which of the following is NOT a component of behavior modeling?

51. The most common method of training evaluation is assessing participant:

52. Potential questions asked to gauge participant reactions to training might include all of the following except:

53. A control group:

54. ____ refers to the effective application of principles learned to what is required on the job.

55. ____ teaches individuals how to anticipate and cope with inevitable setbacks they will encounter back on the job.

56. Utility refers to:

57. The benefits of the training exceeds the cost of the program when:

58. The process of measuring one's own services and practices against the recognized leaders in order to identify areas for improvement is ____.

59. The four step process advocated in benchmarking includes:

A study conducted by Motorola showed that for every $1 invested in learning (education and/or training), about ____ came back in productivity for the corporation

61. Which of the following is NOT a component of Deming's four-step process of benchmarking?

62. ____ is the process of systematically socializing new employees to help them get "on board" with an organization.

63. Basic skills training includes all of the following except:

64. When comparing employee literacy levels between 1970 and today, it can be said:

65. Diversity training comes in which different forms?

Government contractors and subcontractors with contracts that last for ____ or more and are for more than ____ are required by law to have business ethics codes and compliance policies and procedures.

67. According to a 2011 survey by the Society of Human Resources, nearly _____ of firms are saying they are now training managers to respond to generational differences in the workplace.

68. The first step in task analysis is to:

69. New college graduates often have a high desire for:

70. Programmed instruction is also referred to as:

71. Blogs and wikis are examples of tools used to facilitate learning via the _______________ method.

72. A wide variety of applications such as web and computer-based training and virtual classroom training is covered by: