Chapter 5 Quiz example #37124

Pa just started a new job that requires her to use texting to communicate with clients and coworkers. To display proper texting etiquette, Pa should

E-mail is appropriate for

Which of the following statements about memos is most accurate?

Which of the following statements about e-mail messages and memos in most accurate?

Which of the following statements about instant messaging and texting is most accurate?

Which of the following s the best advice for using instant messaging or texting on the job?

News professionals, educators, and corporate trainers create digital audio or videos files; receivers then download the files to a computer or a smartphone to view or hear the file contents. What are these digital audio or video files called?

A ____ is a web-based tool that employs easy-to-use collaborative software to allow multiple users collectively to create, access, and modify documents.

Wikis allow users to work collaboratively to solve problems and to

Online journals used by companies to communicate internally with employees and externally with customers are called

Companies use blogs fora ll of the following reasons except

Which is the best tip to follow when creating a blog?

Which statement about social networking is most accurate?

Which of the following statements best describes the use of social networks by businesses today?

Travis has asked you for some advice regarding the use of social networking in the workplace. Which of the following is good advice?

Conference call would be an effective subject line for an e-mail message or memo

I am writing this message to let you know about our next department meeting would be an effective opening to an e-mail message or memo

Some benefits of instant and text messaging in the workplace include speed, cost savings, and presence functionality

Like e-mail, instant and text messages are subject to discovery in legal cases

Podcasts are easy to produce and require simple, cheap hardware

Companies can use wikis to connect offices, collect and disseminate information to large audiences, and facilitate feedback from employees

When creating a blog, identify a need and propose to solve the problem in the opening

When creating or responding to a blog, you need not worry about grammar and spelling

Recruiters use social networking sites to recruit employees

Privacy settings on social networks always allow individuals to hide their comments from unintended audiences

One advantage of a wiki is that it

The opening of a blog should

What is the best advice when preparing a memo as an e-mail attachment?

Podcasts are used by

Business e-mail users must learn that e-mail can be dangerous because messages travel long distances, are difficult to erase, and

The biggest advantage of business blogs is that they

You are using the corporate blog to respond to a business emergency. Which of the following is the best recommendation?

Podcasts and wikis are part of the new user-centered virtual environment called

Businesses have embraced podcasts for audio and video messages because podcasts

Yer's company has decided to let employees use instant messaging (IM) as an internal communication tool, and she wants to make sure that she's using it professionally. What should she do?

When writing or responding to a blog, you should

Why do some employers forbid employees to use instant messaging (IM) and texting?

Which of these is the best recommendation for business communicators using e-mail?

All of the following statements about social networking are accurate except

Seng must inform his staff about the new process for accessing the company's intranet from remote locations. What communication channel should Seng use to convey this information?

Blogs are most similar to

Most e-mail messages and memos

Which of the following is the most appropriate closing for an e-mail message or memo?

What is the current advice on the use of a greeting on business e-mail?

What advice should you follow when using down-editing to reply to an e-mail message?

Which of the following is not a social networking site?

To correctly format hard-copy interoffice memorandum, which of the following is not a guideline you should follow?

Tara is starting a new job that will allow her to use text messaging. What advice should she follow?

News professionals, educators, and corporate trainers create digital audio or video files; and receivers can download the files to a computer or a smartphone to view or hear the file contents. What are these digital audio or videos files called?

Bennett is sending an e-mail message about a change in procedure for submitting work hours. Which of the following represents the most direct opening?

Eyasu must create a corporate blog. Which of the following should he use in his blog?

Businesses use social networking to

All of the following are reasons memos are used to send internal messages except

How do companies use wikis?

Instant messaging and text messaging are advantageous for all of the following reasons except

Travis has asked you for some advice regarding the use of social networking in the workplace. What advice will you share?

Jackson is sending an e-mail message about an important upcoming meeting. Which of the following represents the most effective subject line?

An e-mail message or memo usually ends with action information, dates, or deadlines; a summary of the message; or a

Which statement about the use of e-mail in today's workplace is most accurate?

Which of the following statements about instant messaging in the workplace is most accurate?

Which of the following is not a guide word used in e-mail messages and memos?

Which of the following is the best title for a blog?

Which of the following situations is most appropriate for sending an e-mail message?

A wiki

Crowdsourcing is

Which of the following statements about texting in the workplace is most accurate?

All of the following are reasons businesses use wikis except

Which of the following statements best describes use of social networks by businesses today?

All of the following are reasons businesses use social networking except

The final element of an e-mail message should be

Which of the following is the best tip for replying to e-mail messages?

Companies use blogs for all of the following reasons except

Which of the following statements about communication in today's workplace is most accurate?

Instant messaging and texting

Which of the following is the best advice for writing the body of an e-mail message?

Which of the following statements about informational reports and analytical reports is most accurate?

The indirect strategy should be used when __________.

You are writing a short report to a familiar audience and plan to use an informal writing style. What can you do to make your writing informal?

Short informal reports that are intended for internal audiences should be written using a __________.

Which of the following is an example of a talking heading?

Mary is writing a report and wants to use headings to help her readers understand the organization of her report and to add visual appeal. What advice should she follow?

What is the first step you should take when you are assigned to write a report?

Which of the following is an example of a report purpose statement?

Which statement about primary and secondary research is most accurate?

What advice should you follow when writing a progress report?

You are in charge of preparing the minutes for a recent board meeting. All of the following should be included in these formal minutes except

Your law firm has just been named cocounsel in a large lawsuit, and you have been given the task of condensing the original 500-page complaint into a shorter report for your partners to read. What kind of report would you most likely write?

Your company needs a new wireless provider, and you have been assigned to research the alternatives. Based on your research, you have selected a new provider. What kind of report would you most likely write to inform the company CEO of your findings?

Which of the following is not included in a feasibility report?

A yardstick report should __________.

Informational reports provide data or findings, analyses, and conclusions

The reader's anticipated reaction and the content of a report determine its organizational strategy

An informal writing style is appropriate for external reports

Short informal reports that are sent outside an organization should be prepared using a letter format

Smart report writers avoid the use of headings in a report because they know that headings distract readers from the important information

One of the most important steps in writing a report is that of gathering information

A trip report is a type of informational report

You are serving on a task force that is planning an event that will take place in six months. Management wants to be periodically informed of your group's activities. Your report to management will most likely be a justification or recommendation report

Informational reports emphasize facts; analytical reports emphasize reasoning and conclusion

When you believe your audience will be agreeable to the suggestions in a justification/recommendation report, you should organize your ideas directly

A summary should condense a report or article by what percentage?

Your company currently processes its payroll internally but is considering the use of an external accounting firm. You are in charge of determining whether your company should proceed with this plan. What kind of report would you most likely write?

Headings that provide specific information about the content of a report section are called

Which of the following statements about reports in today's business environment is most accurate?

Which of the following sentences demonstrates active-voice verbs?

You are writing a short informal report that you will send to one of your customers. Which format would be most appropriate?

Kendra just attended a sales conference in Baltimore. She must now write a report summarizing her conference. What advice should she follow?

How do informational reports and analytical reports differ?

The indirect strategy of organization is appropriate for a business report when readers

When you organize an informational report directly, in what order should the ideas be presented?

You work for a development firm and must explain to a customer the results of a year-long study of potential sites for new stores. In what format should you develop this report?

When you organize an analytical report indirectly, in what order should the ideas be presented?

Your current assignment is to condense a 200-page government policy report on oil drilling in Alaska into a shorter report for Sierra Club members to read. What kind of informational report would you most likely write?

Which of the following situations might require a progress report?

One of the most important steps in writing an informal report is that of

Your department needs a new copier, and your job is to research the options. Based on your research, you have selected an all-in-one machine that you believe will be cost effective and will perform well. What kind of report would you write to present your findings?

The purpose of most business reports is to

Reports that provide data or findings, analyses, and conclusions are

A report that gives status updates on a current project is called

Many business writers begin their report research by

Thomas is in charge of taking formal minutes during an Institute of Internal Auditors chapter meeting. Which of the following is the best advice for him to follow as he prepares these minutes?

A record of the proceedings of a meeting is called

Most informational reports are written

Which of the following constructions uses the best writing style for an informal report?

Katherine must use headings in a report. What should she do to make sure that her headings are effective?

The purpose of a justification/recommendation report is to

Which of the following is a talking heading?

An informal writing style includes

The format of a report depends primarily on

Which of the following is most likely to be written as an informational report?

The direct strategy of organization is appropriate for a business report when readers

Yardstick reports

Primary data

Which of the following is the best advice to follow when writing a summary?

Which of the following reports is an example of an analytical report?

Progress reports should include

When you receive an assignment to write a report, you should begin the report-writing process by

Headings that show the sections of a report are called

Reports that present data without analysis or recommendations are

What kind of report condenses the primary ideas from a book, report, article, website, meeting, or convention?

In what order should you organize your ideas when you believe your audience will be agreeable to the suggestions in your justification/recommendation report?

You are an inventory specialist for a retail store. Your boss has asked you to compile a year-end report listing the merchandise sold each month through the company's website. In what format should you present this data?

Which of the following is the best statement of purpose for a report?

What type of research source provides the best firsthand information?

You are writing a short informal report that will stay inside your organization. Which format would be most appropriate?

To help you clarify a report problem, you should write a

Which statement about digital slide decks is most accurate?

Reports that describe periodic, recurring activities or situational, nonrecurring events are

As chairperson of a customer service task force, you must update management on your team's progress. What kind of report will you write?

Which of the following should be included in a feasibility report?