Dissemination is the transfer of information and understanding from one person to another.
- True
- False
question
Noise
answer
When a pharmacist can't read a prescription because of a doctor's poor handwriting, it can be due to ________, which is defined as any disturbance that interferes with the transmission of a message.
- transmission
- noise
- interference
- interpretation
- feedback
question
True
answer
External communication flows between people inside and outside the organization, including stakeholders such as customers, suppliers, shareholders, or other owners, and so on.
- True
- False
question
Oversimplified
answer
______ beliefs about a certain group of people are stereotypes.
- Oversimplified
- Positive
- True
- Unusual
- Critical
question
be direct when telling others what to do
answer
Which of the following communication styles would women not use more often than men?
- compliment
- use "we" statements
- be direct when telling others what to do
- make apologies
- ask questions
question
Connectivity
answer
The communication advantages of social media use by businesses can best be summarized as _____.
- productivity
- self-promotion
- privacy
- distraction
- connectivity
question
True
answer
Management by wandering around (MBWA) is the term used to describe a manager's wandering around his or her organization and talking with people across all lines of authority.
- True
- False
question
False
answer
People who enjoy the social camaraderie of the office setting will probably like telecommuting.
- True
- False
question
True
answer
Nonverbal language and other subtleties are often lost in e-mail, so jokes may be taken as insults or criticism.
- True
- False
question
False
answer
The top-down system, a variant of the SQ3R system, is designed to help you improve your writing.
- True
- False
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