The three dimensions of situational control are leader-member relations, the task structure and _____.
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Influence
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Leadership is the ability to ______ employees to pursue organizational goals.
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Facilitating individual and collective efforts to accomplish shared objectives
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Managerial leadership is defined as the process of influencing others to understand and agree about what needs to be done and the process of _____.
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Complementary to each other
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According to Kotter, management and leadership are considered to be _____.
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Management, leadership
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_______ is about coping with complexity and ______ is about coping with change.
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Organizing resources
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According to Kotter, companies manage complexity in all the following ways _____.
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Aligning people
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Of the following, which is the best way for leaders to cope with change?
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Appearance
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Which of the following is not one of the five sources of power?
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Legitimate
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The power that managers have resulting from their formal positions within organizations is called ______ power.
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Expert
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______ power results from one's specialized knowledge.
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Referent
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Power deriving from one's personal attraction is called ______ power.
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Rational persuasion
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In recent studies, the generic influence tactic that employees cite as most used in the workplace is _____.
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Legitimating, coalition tactics, and pressure tactics
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The three least used influence tactics, according to a recent survey of employees, are _____.
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Integrating tactics
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Acting humble or friendly or making someone feel good or important before making a request are influence tactics known as _____.
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Pressure
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Using threats or intimidation to persuade someone is which influence tactic?
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Consultation
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The influence tactic most likely to result in the enthusiastic commitment of employees is _____.
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Trait
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The ______ approach to leadership attempts to identify distinctive characteristics that account for the effectiveness of leaders.
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Using management development programs
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Organizations may apply trait theory by _____.
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Machiavellianism
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Which of the following would be considered a negative interpersonal trait often found in leaders?
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Using a more autocratic style
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According to a BusinessWeek summary of management studies, which of the following is characteristic of men in the workplace, compared with women?
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Personality
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When organizations are selecting leaders, research indicates that _____ should be considered more important than intelligence.
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Behavioral
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______ leadership approaches attempt to determine the distinctive styles used by effective leaders.
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Trait
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Which of the following is not a behavioral leadership approach?
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Social, task
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Research indicates that women tend to display more _____, while men tend to display more ______.
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Meaningfulness, self-determination, competence, and progress
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Increasing employee psychological empowerment requires four kinds of behaviors, including all of the following _____.
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Expressing consideration behavior
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Regina apologized to Clay for an e-mail that upset him. She said she had chosen an inconsiderate way of stating her idea, and that she'd be happy to discuss it further. Regina is _____.
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Relationships foster competition and defensiveness
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Factors that can help participative management (PM) work include all the following except _____.
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Contingency
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The approach to leadership that suggests that effective leadership behavior depends on the situation at hand is the ______ approach.
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Task structure
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The three dimensions of situational control include leader-member relations, position power, and _____.
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Task-oriented or relationship-oriented
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Fiedler's contingency leadership model determines if a leader's style is _____.
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Fiedler's contingency model
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The model that requires a manager to assess her own style and her situational control is _____.
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Least preferred coworker scale
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_________ is the questionnaire used in Fiedler's model to determine leadership orientation.
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Situational control
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In Fiedler's contingency leadership model, the amount of influence a leader has in his or her immediate work environment is called his or her _____.
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Task structure
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One of three dimensions of situational control in the contingency leadership model, ______ is the extent to which tasks are routine, unambiguous, and easily understood.
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Weak position power
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Erin, a department manager, is struggling trying to lead a cross-functional team. Most members are other department managers at her level, and they see no reason to do what she asks. Here, Erin has _____.
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Moderate control
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According to the contingency model, a relationship-oriented leadership style works best in ______ situations.
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Leader-member relations
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"Do my subordinates accept me as a leader?" This question reflects which of the following dimensions of situational control?
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Moderate, relationship
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According to Fiedler's contingency model, ______ situation control favors a leader who is ______-oriented.
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Move to a more suitable situation
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In the contingency model, if your leadership orientation does not match the situation in your workplace, Fiedler recommends that you _____.
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House's path-goal model
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____________ is the model in which an effective leader makes desirable rewards available, clarifies how employees can achieve objectives, and provides them support in doing so.
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Employee characteristics and environmental factors
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According to House's revised path-goal theory, a leader's style should vary depending on which of the following?
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Position power
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Which of the following is not an employee characteristic of relevance in path-goal theory?
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House's path-goal model
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The leadership styles of ________ originally included supportive and achievement-oriented and two others, but was more recently revised to include a total of eight styles.
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Intrinsic motivation
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House's revision of his theory puts more emphasis on the need for leaders to foster _____.
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Modifying their leadership style to fit employee and task characteristics
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Revised path-goal theory indicates to managers that they must consider _____.
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Laissez-faire
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According to the concept of full-range leadership, leadership behaviors vary along a range from ______ leadership at one extreme to transformational leadership at the other.
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Less commitment to organizational change
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Transformational leadership is positively associated with all the following except _____.
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Whereas transactional leaders try to get people to do ordinary things, transformational leaders encourage people to do exceptional things, with higher levels of intrinsic motivation, trust, commitment, and loyalty that can produce significant organizational change and results
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Which of the following is a characteristic of transformational leaders?
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Transformational
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Charismatic leadership is now considered part of ______ leadership.
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Lower levels of internal competition
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Which of the following is not positively associated with transformational leadership, according to research?
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LMX
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______ model of leadership emphasizes that leaders have different sorts of relationships with different employees.
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In-group exchange
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In the leader-member exchange model, the relationship between leader and follower that is characterized by mutual trust, respect, and liking is known as a(n) ________ exchange.
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Servant leader
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A leader who focuses on providing increased service to others is called a _____.
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Servant
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Starbucks CEO Howard Schultz has made sure his employees have health insurance and work in a positive environment. He could best be described as which type of leader?
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E-leaders
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______ have a global mind-set that recognizes that the Internet is opening new markets and recharging existing ones.
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Significance
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Research shows that followers seek and admire leaders who create feelings of _____.
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Helpers
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Leaders especially want ________ who are productive, reliable, honest, cooperative, proactive, and flexible.
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Task structure
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"Do my subordinates perform unambiguous, easily understood tasks?" This question reflects the dimension of situational control called _____.
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