Chapter 12 MGT 301

As a maintenance person for the air force, Alex services aircraft engines, which protects the lives and safety of military personnel and their ability to conduct missions. Alex's job has a high level of _____. A.) task identity B.) feedback C.) skill variety D.) autonomy E.) task significance

Which of the following is not a contingency factor in the job characteristics model? A.) skills B.) autonomy C.) knowledge D.) desire for personal growth E.) context satisfactions such as right working conditions and pay

Sharon has excelled as an auditor for a large financial consulting firm. She loves building mutually beneficial relationships and is extremely well liked by her clients. Sharon likely has a _____. A.) low need for achievement B.) high need for achievement C.) high need for affiliation D.) low need for power E.) low need for affiliation

Victoria runs a flower shop. She recently made some changes so that one employee answers phones and completes the order and payment process, while another creates arrangements, and a third packages and delivers floral arrangements. Previously, each employee was responsible for the order from the phone call through the delivery. Such changes reflect which one of the following? A.) feedback B.) skill variety C.) task significance D.) autonomy E.) task identity

When using punishment, a manager should _____. A.) ignore undesirable behaviors B.) do it in conjunction with positive reinforcement C.) punish even minor infractions, to appear consistent D.) save reprimands until the end of the workday, or preferably before a weekend E.) make sure that other employees witness the punishment

Research shows that simplified jobs lead to all the following except _____. A.) low sense of accomplishment B.) increased productivity C.) poor mental health D.) job dissatisfaction E.) low personal growth

A sales commission is an example of a ______ compensation plan. A.) pay-for-performance B.) Scanlon C.) pay-for-knowledge D.)profit-sharing E.) gainsharing

Nancy's employer distributes checks at the end of each quarter, representing an equitable portion of 5% of the company's pretax profits for the previous period. This is known as _____. A.) pay for performance B.) pay for knowledge C.) gainsharing D.) a bonus E.) profit sharing

Which of the following is the best statement of a goal? A.) give your very best effort B.) increase customer satisfaction C.) reduce production errors by 10 percent by the end of the quarter D.) get through most of those reports by 9/1 E.) be late to work less often

Which of the following is not an advisable criterion for an effective incentive plan? A.) Measureable rewards are linked to performance. B.) The rewards satisfy individual needs. C.) The rewards require rarely attainable performance. D.) The rewards are agreed on by the manager and employees. E.) The rewards are believable and achievable.

Using self-determination theory to motivate employees, at Cloud9, a data storage company, the vice chair makes 10-20 phone calls a day to thank special employees "caught doing something right." This is an example of which one of the following innate needs? A.) relatedness B.) equity C.) competence D.) love E.) autonomy

The theory under which people make the choice that promises them the greatest reward if they think they can get it is _____. A.) equity theory B.) goal-setting theory C.) two-factor theory D.) expectancy theory E.) reinforcement theory

Because the production division at Heavenly Gates Inc. is $10,000 below budget due to process improvements, this year 30% of the savings will be returned to the division to spend as desired, as a form of _____. A.) gainsharing B.) profit sharing C.) stock options D.) pay for performance E.) pay for knowledge

Joe has a summer job hand-dyeing shirts that will be sold on the boardwalk. He is paid $5.00 per shirt. This is an example of a ______ compensation plan. A.) bonus B.) profit-sharing C.) pay-for-performance D.) pay-for-knowledge E.) gainsharing

Ricardo's sales manager just informed his sales team that all sales in January will earn an extra 5% commission. The team gets right to work, being motivated by a(n) _____. A.) hygiene factor B.) extrinsic reward C.) high need for power D.) intrinsic reward E.) physiological need

McClelland's need for achievement corresponds most closely to _____. A.) Maslow's self-actualization needs B.) equity theory C.) Herzberg's hygiene factors D.) expectancy theory E.) Deci and Ryan's self-determination theory

It has been two years since any employee has received a bonus at Tech Outlet, and the possibility of getting one no longer seems to motivate employees. In this case, management has inadvertently applied _____. A.) intrinsic motivation B.) punishment C.) extinction D.) expectancy E.) negative reinforcement

______________ focuses on employee perceptions as to how fairly they think they are being treated compared with others. A.) Hygiene theory B.) Expectancy theory C.) Esteem theory D.) Equity theory E.) Goal-setting theory

According to Herzberg, which of the following is an example of a motivating factor? A.) working conditions B.) company policy C.) supervisors D.) pay E.) the work itself

The HR manager told Jim that the company pays the total health insurance costs for a family of four. As a single man, this benefit did not seem especially important to him right now. Here, Jim is low on the ______ element of the expectancy theory. A.) outcomes B.) expectancy C.) significance D.) instrumentality E.) valence

In using reinforcement, a manager should _____. A.) avoid using punishment B.) give all employees the same rewards to ensure fairness C.) clearly communicate the desired behavior D.) reward both desired and undesired behavior E.) save rewards for weekly or monthly celebrations

A Scanlon plan is a type of ______ compensation plan. A.) pay-for-knowledge B.) gainsharing C.) profit-sharing D.) benchmarking E.) pay-for-performance

After three shuttle accidents in three months, one of which resulted in a critical injury to a driver, Citywide Shuttle drivers received additional training and all shuttles were retrofitted with new braking systems. This helps to satisfy which of Maslow's needs? A.) physiological B.) esteem C.) safety D.) self-actualization E.) love

At his review last year, Bryan was promised a 20% raise if he met his production goals. Raises were included in today's paychecks, and although Bryan has met all of his goals, he only received a cost-of-living raise. In the future, Bryan's ______ will probably be ______. A.) expectancy; high B.) instrumentality; low C.) valence; low D.) instrumentality; high E.) expectancy; low

Even when he started his first job, Will was not content to be just one of the employees. His boss noticed that he often coached his coworkers about ways to improve their work, even when it wasn't his job. Will probably has a _____. A.) high need for achievement B.) low need for achievement C.) high need for affiliation D.) high need for power E.) high need for attention