Chapter 11 Review 1

One of the most effective ways to enable users to be more self-reliant is through a ____.

Compared with education, the primary goal of training is to ____.

One way to explain the different goals of training and education is ____.

The outcomes of education and training are generally measured and evaluated in which of the following ways?

Which of these is not one of the steps in the training process?

When planning a training session, the purpose of a pretest of trainees is to ____.

Trainers should aim the level of the training at ____ of the group of trainees.

Which of these skill levels deals with the meanings of the words people use to exchange information about a subject?

Which of these skill levels deals with an ability to perform a task effectively and efficiently?

The sentence "Describe the steps in the user training process." is an example of a(n) ____ objective.

Performance objectives for a training session should be ____.

During which training step does a trainer develop details about the specific topics to cover and how to present them?

During which step in a training session should a trainer provide pointers to additional information and resources for trainees who are interested?

During which of these steps in a training session should a trainer cover what trainees will achieve by the end of the training and why the training is useful?

A small group training session usually includes ____ trainees

Which of these training formats is generally the most cost-effective because the ratio of trainees to trainers is highest?

In which training format are differences in skill levels among trainees a common problem for trainers?

Social learning (peer-to-peer) is most common in which kind of learning format?

Which is true of small group training versus larger classes?

Which kind of training format tends to be the highest cost method?

A trainee who learns best by performing a task is called a(n)

A trainee who learns best by seeing a demonstration is called a(n) ____.

A trainee who learns best by listening to an explanation of a task is called a(n) ____.

Which of these learning methods generally results in the lowest retention and poorest trainee performance?

Which of the sequences below ranks learning methods from highest retention and performance to lowest?

Which of these learning methods results in the highest retention and trainee performance?

Which of the sequences below ranks the cognitive skills in Bloom's Taxonomy from simple to complex?

In the early part of a training session, how should the topics below be organized into a sequence?

An instructional technology, medium, or approach to presenting information in a training session is called a ____.

Multimedia materials are a combination of ____.

Printed materials designed to be taken from a training session to refresh a trainee's memory later are called ____.

Which statement accurately describes the costs associated with tutorial training delivery methods?

A training delivery method that encourages trainees to make the transition from a training environment to the business world is ____.

Which of the following training delivery methods does not necessarily make use of computer technology as part of the delivery method?

Web-based training is most similar to which of these other training delivery methods?

Which of these training delivery methods uses a combination of tutorials, multimedia, product demonstrations, and hands-on activities?

Which of these is not a role that user support trainers are likely to perform in the future?

How well trainees perform on a performance test is feedback primarily to ____.

When analyzing the feedback on an evaluation form, a trainer should look for ____.

The purpose of a beta test run of a training presentation is to ____.

When covered in a training session, hardware or software features that are unusual and rarely used are sometimes called ____.

A software tool that automates many of the tasks associated with a training program, such as authoring, testing, and administration, is a ____.

Which of these is the sequence of steps in the training process?

In the classification of skill levels below, what is the sequence in which skills are usually built?