Which of the following statements is most accurate?
answer
Most people are not very good listeners.
question
Which of the following is not a dimension of culture?
answer
Tolerance
question
Which of the following statements is most accurate?
answer
Social media are playing an increasingly prominent role in business.
question
Which statement about today's workplace is most accurate?
answer
Today's employees can expect to interact with people from many cultures.
question
As an employee in today's digital workplace, you can expect to work more independently rather than collaboratively in groups.
answer
False
question
Only managers and business executives need strong communication skills.
answer
False
question
According to Edward T. Hall, in which spatial zone do most people converse with friends and family members?
answer
Public
question
Stephen's manager notices that he slammed his desk drawer right after he said that he was happy to work late. To optimize communication, the manager should
answer
seek additional information by saying, I'm not sure that you're okay with staying late. Do you have somewhere you need to be?
question
Psychological barriers to listening include hearing disabilities, poor acoustics, and noisy surroundings.
answer
False
question
Which of the following statements about today's business environments is most accurate?
answer
Many employees today no longer need an office; they can work anytime and anywhere.
question
Which of the following is a form of nonverbal communication?
answer
All answer choices are forms of nonverbal communication.
-Facial expressions, such as frowning or raising the eyebrows
-Eye contact, such as staring or avoiding looking someone in the eye
-Time, such as showing up too late or too early
question
Employees in today's workforce must be prepared to write using a variety of media.
answer
True
question
Many of us are poor listeners because
answer
All answer choices are correct.
-the brain can process information at least three times as fast as people talk.
-we tend to "tune out" speakers whose ideas run counter to our own.
-we would rather talk than listen.
question
The term flattened management hierarchies refers to
answer
fewer levels of management.
question
Which of the following is a common trait of a business communicator from a low-context culture?
answer
Placing emphasis on written information
question
Faking attention while others are speaking often increases listening skills.
answer
False
question
Which of the following statements about nonverbal communication is most accurate?
answer
Meanings of nonverbal behaviors are often influenced by the communication context and by one's culture.
question
Which of the following is associated with active listening?
answer
Establishing a receptive mind-set
question
Because of today's communication technology, employees in today's workforce can expect to write fewer messages.
answer
False
question
In addition to her attire and physical engagement during an interview, what other part of Suzanne's candidacy for the position embodies nonverbal communication?
answer
The visual appeal of the resume and cover letter she has submitted.
question
The most important cultural dimension is
answer
context
question
Which of the following statements about nonverbal communication is most accurate?
answer
All statements are accurate.
-The meaning of some gestures can vary among cultures.
-The way an e-mail, letter, memo, or report looks can have either a positive or a negative effect on a receiver.
-The manner in which we structure and use time can reveal our personalities and attitudes.
question
Which of the following is a benefit of a diverse work environment?
answer
All are benefits of a diverse work environment.
-Being better ability to create the products desired by consumers
-Experiencing fewer discrimination lawsuits, fewer union clashes, and less government regulatory action
-Improving employee relationships and increasing productivity
question
If you want to become a better listener, your first step is to stop talking.
answer
True
question
Which of the following is an example of an idiom, which can cause confusion for multicultural audiences?
answer
Our products can improve your bottom line.
question
According to research, what percentage of our work time is spent listening?
answer
50 percent
question
Major trends in today's dynamic world of work include increased emphasis on self-directed work groups and virtual teams, heightened global competition, innovative communication technologies, new work environments, and focus on
answer
business ethics.
question
Which of the following statements is most accurate?
answer
Businesses today generate a wide range of messages using a variety of media.
question
Which of the following is not a dimension of culture?
answer
Tolerance
question
Many of us are poor listeners because
answer
All answer choices are correct.
-the brain can process information at least three times as fast as people talk.
-we tend to "tune out" speakers whose ideas run counter to our own.
-we would rather talk than listen.
question
The ability to locate and identify a device as soon as its user connects to the network is known as
answer
presence technology.
question
Which of the following is a common trait of a business communicator from a low-context culture?
answer
Placing emphasis on written information
question
Which of the following is a benefit of a diverse work environment?
answer
All are benefits of a diverse work environment.
-Being better ability to create the products desired by consumers
-Experiencing fewer discrimination lawsuits, fewer union clashes, and less government regulatory action
-Improving employee relationships and increasing productivity
question
Only managers and business executives need strong communication skills.`
answer
False
question
Which statement about today's workplace is most accurate?
answer
Today's employees can expect to interact with people from many cultures.
question
Psychological barriers to listening include hearing disabilities, poor acoustics, and noisy surroundings.
answer
False
question
Trying to write down the majority of what a speaker is saying can improve your listening skills.
answer
False
question
Recruiters often rank communication skills as the highest skill set sought by employers.
answer
Recruiters often rank communication skills as the highest skill set sought by employers.
question
According to researchers, most people listen at what level of proficiency?
answer
25-50 percent
question
As an employee in today's digital workplace, you can expect to work more independently rather than collaboratively in groups.
answer
False
question
Which of the following statements is most accurate?
answer
Most people are not very good listeners.
question
Faking attention while others are speaking often increases listening skills.
answer
False
question
Stephen's manager notices that he slammed his desk drawer right after he said that he was happy to work late. To optimize communication, the manager should
answer
seek additional information by saying, I'm not sure that you're okay with staying late. Do you have somewhere you need to be?
question
Soft skills are essential career attributes that include communicating effectively, solving problems, making ethical decisions, and
answer
appreciating diversity.
question
Every country has a unique culture or common heritage that
answer
teaches its members how to behave and conditions their reactions.
question
Physical barriers to listening include only environmentally produced noises.
answer
False
question
Communication skills
answer
are ranked by recruiters at the top of qualities they most desire in job seekers.
question
Nonverbal communication includes
answer
all unwritten and unspoken messages, intended or not.
question
Your boss is giving instructions for a new method of keeping expense accounts. However, you find it difficult to concentrate because you think the change is unnecessary. What type of barrier to effective listening are you experiencing?
answer
Psychological barrier
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