Burlington Interview

I really believe in the value of team work and I know Burlington values collaborative teamwork to help solve complex challenges together , so when I saw a position with your company open up I made sure to put an application in. I believe strongly in working with other people towards a common goal and I know the skills I can bring not only as a sales Associate but as a team member will bring work satisfaction and make a valuable teammate.

I was once assigned a task in the warehouse at my previous job. My manger wanted two palettes broken down for my clothing department so they could be pushed to the sales floor the next day. I thought I could finish the palettes in two hours before I would clock out unfortunately I estimated incorrectly in did not finish in the time window I expected. My manger was not upset but more so disappointed b/c I did not deliver to expectations. I took this experience and used to it to become better at time management and exceptions.

While in college I would volunteer at local school and be a teacher helper. during peer grading a student would write rude notes on other student papers. I made a meeting with the student and the teacher. I let the student know how their comments were mean and could hurt other students feelings. I explained more comments that could be helpful to put on students papers. The Student now knew how to give contrastive criticism to other students.

I currently work at target as a sales associate in style where I zone my department and push out new merchandise to the floor. I also would work as a cashier at target. Ive always had a skill for bringing people together and working with others towards a common goal. I work will in teams to help deliver the best customer service experience.

I would first remain calm and not take it personally as the customer is not mad at me personally but the experience they are having. I would use my listening skills try to sympathize and apologize. I would look for a solution

problem solver/working in a teams- I like to look a problem and try to see it from every angle to come up with a solution. Working in a team setting allows me to work with others come up with creative solutions. focus on details- I sometimes focus too much on details. I can spend too much time on finer points. Ive been trying to improve this by checkin in with myself at different time intervals so I can refocus on the bigger picture. So I can bring quality without getting too caught up in details.

Store appearance is very important because a well put together will attract customers however it is very important for the staff attitudes to be good. A customer would be less likely to return if the staff is rude and they may tell their friends which will drive away business. The staff attitude adds to the overall guest experience so staff attitude is very important to the store.

I first see if everything with the team member is okay and try to understand if their is a problem. I would try to set goals with them. Offer helping if they feel overwhelmed.

A tough desicison would be deciding to change majors. I originally was a marketing major. I realized that I was no longer as passionate about the major. I decided to switch to psychology. I knew that switching may set me behind but I looked at the careers available, found one I was interested in, and spoke with my counselor.

An important key to customer service is ones attitude. Being kind, smiling, and having listening can go a long way. Going above and beyond whats expected and have as much knowledge on a product as possible. Lastly helping customers get solutions they need quickly and efficiently

A customer came in to target and the lady had a disability I could tell she needed more help than other customers. She asked for me to point her towards the women department, she then wanted someone to shop with her. I offered to help shop with her to find the clothes she wanted. She was able to get the clothes she wanted while also feeling important.

B/c of corona the fitting rooms at my job are currently closed. This an inconvenience to many customers. One lady was upset about the fitting room being closed. I listened to her frustrations about not being able to try on the clothes. I firstly apologized for the inconvenience then explained it was due to the virus and it was for safety. I told her she could purchase the clothes and if they did not fit she could bring them back with her receipt and get her money back in full.

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I would first remain calm. I would try to understand the other perspective. Look for the points of disagreement and agreements. I would then look for the best solution.