BIS CH2

9 July 2024
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63 test answers

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true
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Analytics is the science of fact-based decision making
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true
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Asking "how many employees are out sick" is a type of operational question.
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false
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Strategic decisions are highly structured decisions
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false
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The structure of a typical organization is similar to a pyramid, with different levels that require one consistent type of information to assist with all managerial decision making.
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true
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The structure of a typical organization is similar to a pyramid, with different levels that require different types of information to assist decision making, problem solving, and opportunity capturing.
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false
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Operational decisions or semistructured decisions arise in situations where established processes offer potential solutions.
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true
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Operational decisions are considered structured decisions
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false
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At the strategic decision-making level employees develop, control, and maintain core business activities.
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true
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At the operational decision-making level employees develop, control, and maintain core business activities required to run the day-to-day operations.
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true
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Benchmarks are baseline values the system seeks to attain.
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false
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Effectiveness MIS metrics include throughput, transaction speed, and system availability.
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true
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Efficiency MIS metrics include throughput, speed, and availability
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true
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A project is a temporary activity a company undertakes to create a unique product, service, or result.
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true
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Metrics are measurements that evaluate results to determine whether a project is meeting its goals.
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true
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Effectiveness MIS metrics measure the impact MIS has on business processes and activities, including customer satisfaction and customer conversion rates.
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true
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MIS support systems rely on models for computational and analytical routines that mathematically express relationships among variables.
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false
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Streamlining information encompasses all of the information contained within a single business process or unit of work, and its primary purpose is to support the performing of daily operational or structured decisions.
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true
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Transactional information encompasses all of the information contained within a single business process or unit of work, and its primary purpose is to support the performing of daily operational or structured decisions.
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false
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Sensitivity analysis, what-if analysis, optimization analysis, and market basket analysis are the common DSS analysis techniques
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true
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Sensitivity analysis, what-if analysis, optimization analysis, and goal-seeking analysis are the common DSS analysis techniques.
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true
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Managers use transactional information when making structured decisions at the operational level.
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false
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The manipulation of information to create business intelligence in support of strategic decision making is referred to as OLTP or online transaction processing
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true
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The manipulation of information to create business intelligence in support of strategic decision making is online analytical processing (OLAP)
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true
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Visualization produces graphical displays of patterns and complex relationships in large amounts of data.
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false
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A neural network is a category of efficiency metrics where it attempts to measure the way the human brain works.
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true
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A neural network is a category of artificial Intelligence where it always attempts to emulate the way the human brain works.
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false
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Investment companies use genetic effectiveness metrics to help in trading decisions.
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true
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Investment companies use genetic algorithms to help in trading decisions.
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true
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A shopping bot is one of the simplest examples of an intelligent agent
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true
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Fuzzy logic is a mathematical method of handling imprecise or subjective information.
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true
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Mutation is the process within a genetic algorithm of randomly trying combinations and evaluating the success (or failure) of the outcome
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true
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Virtual reality is a computer-simulated environment that can be a simulation of the real world or an imaginary world.
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true
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Augmented reality is the viewing of the physical world with computer-generated layers of information added to it.
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false
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When evaluating the 5-steps in the order-to-delivery business process, step one includes creating a campaign and checking inventory, which are both part of the sales function.
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true
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When evaluating the 5-steps in the order-to-delivery business process, Step one includes creating a campaign and checking inventory, which are both part of the marketing function.
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false
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Strategic planning is a customer-facing business process
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true
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Strategic planning is a business-facing process and is invisible to the customer
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true
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Core processes are business processes, such as manufacturing goods, selling products, and providing services that make up the primary activities in a value chain.
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false
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A business management system is a graphic description of a process, showing the sequence of process tasks, which is developed for a specific purpose and from a selected viewpoint.
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true
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A business process model is a graphic description of a process, showing the sequence of process tasks, which is developed for a specific purpose and from a selected viewpoint.
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true
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To-Be process models show the results of applying change improvement opportunities to the current (As-Is) process model.
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true
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The primary goal of an As-Is process model is to simplify, eliminate, and improve the To-Be processes.
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true
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Business process management systems evaluate and improve processes that include both person-to-person workflow and system-to-system communications.
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true
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BPM systems include advanced features such as enhanced process modeling, simulation, execution, and monitoring, providing a high level of flexibility while reducing costs.
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managerial level
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At which level of an organization are employees continuously evaluating company operations to hone the firm's abilities to identify, adapt to, and leverage change?
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strategic level
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At which level of an organization do managers develop overall business strategies, goals, and objectives as part of the company's strategic plan?
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Critical success factors and key performance indicators
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CSFs and KPIs are two core metrics used to evaluate results and measure the progress of a project for a business. Which of the below represents the acronyms for CSF and KPI?
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metrics
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What are measurements that evaluate results to determine whether a project is meeting its goals?
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critical success factors
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What are the crucial steps companies perform to achieve their goals and objectives and implement their strategies?
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true
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Critical success factors can have several key performance indicators
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efficiency MIS metrics
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What type of metrics measure throughput, transaction speed, and system availability?
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Effectiveness MIS metrics
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What types of metrics measure customer satisfaction?
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efficiency
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According to Peter Drucker, what are managers who "do things right" addressing?
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effectiveness
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According to Peter Drucker, what are managers who "do the right things" addressing?
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Upper right-hand corner
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When considering the graph depicting the interrelationships between efficiency and effectiveness, where does an organization ideally want to operate?
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conversion rates
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Which of the following tracks the number of customers an organization touches for the first time and persuades to purchase its products or services?
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Efficiency MIS metrics
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A common mistake that many managers tend to make is focusing on only one type of metrics because they are easier to measure. Which type of metrics do they focus on?
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Benchmarking
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What is the process of continuously measuring system results, comparing those results to optimal system performance, and identifying steps and procedures to improve system performance?
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ROI
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What indicates the earning power of a project?
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EIS, DSS, TPS
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Which of the following represents the top-down (executives to analysts) organizational levels of information technology systems?
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consolidation
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Involves the aggregation of information and features simple roll-ups to complex groupings
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drill-down capability
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Enables users to get details, and details of details, of information
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slice-and-dice capability
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The ability to look at information from different perspectives