BCOM

27 August 2022
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59 test answers

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To be complete, a business communication should
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be specific. provide all relevant information. be accurate.
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What is the key to ensuring that a message will include the right amount of information?
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Keep asking yourself what information will be necessary to achieve the purpose of the message.
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Why is accuracy an essential element of business communication?
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People will make important decisions based on the communication. Inaccuracy causes readers to lose trust in the writer.
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A brochure that is vague will give the impression that the writer lacks
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credibility.
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The important principle in business writing is
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to say what needs to be said in as few words as possible.
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What is the most important reason business communication should be complete?
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It allows people to effectively act on the message right away.
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In business communication, long paragraphs are generally associated with
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writer who is disorganized. a writer who expects to claim too much of the reader's time. writing that will be confusing to read.
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Which of the following are good principles for determining the amount of information to include in a business communication?
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The reader might not know how to respond to a message that has too little information. Too much information is distracting and makes the message harder to comprehend.
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Which of the following are common sources of inaccurate information in business communication?
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misinformation miscalculations errors in typing
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The use of specific facts in your business communication will typically help convince the reader about which of the following?
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You care about the reader. You know what you are talking about.
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For routine business communications, how many words per sentence should writers aim for?
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15 words.
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Business writing should be concise in order to
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make the message easier to comprehend.
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When readers receive a business message that consists of long paragraphs, they typically will
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skim the text instead of reading each word.
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In general, for complex or analytical business communications, the average written sentence length should be ______ or fewer words.
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20
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Which of the following sentences contain redundant words or phrases?
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We base our evaluations on a company's past history. Each year we sponsor an annual family retreat that includes friends and family members. We will be happy to aid and assist you with your project.
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Which of the following sentences contain empty phrases?
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Needless to say, we made no profit last year. With that said, let me summarize our recent accomplishments. With all due respect, your sales projections are incorrect.
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Which sentences contain wordy prepositional phrases?
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On occasion we have lunch at our place of business. In the future, we will address these issues with due diligence in hopes of arriving at a solution. In order to increase the number of successful sales, take out advertisements in a newspaper.
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When your writing style is similar to the way your readers think and talk,
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they will understand the message despite the many distractions in a work environment. they will process the information more easily.
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Which two of the following can often be changed into action verbs in an effort to make your writing more dynamic?
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nouns forms of the verb to be
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Redundant words and phrases
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repeat the meaning of previously used words and phrases
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empty phrases in business communication
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make sentences unnecessarily long. fill space without adding meaning.
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The best thing to do with wordy prepositional phrases is usually to
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change them into single-word verbs.
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To make business writing easier to read and comprehend, you should
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write the way the reader thinks and talks.
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Which sentence demonstrates the most effective use of action verbs?
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At our learning center, teachers nurture each child and monitor individual progress.
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A sentence written in active voice specifies the doer of the action. This is important because
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accountability and coordination are vital in business.
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In business communication it is best to use words that are
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short and familiar. conversational.
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What are some of the benefits of using the active voice?
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Usually the sentence will be shorter. It emphasizes action, which is a key element in business. The reader can understand it more quickly.
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Parallel language is important when
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the writing contains a series or list
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Business writers should avoid using buzzwords because
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they are so overused that they have lost their meaning. they can indicate that the writer is out of touch. they can be annoying to readers.
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When sentences begin with "it is" or "there are," they usually
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do not specify the subject of the sentence. are longer than necessary.
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When a writer chooses big words that are not common, the reader will most likely
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be distracted from the message.
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What is the main purpose of navigational design?
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to make the message easy to navigate
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Which of the following sentences should be rephrased to use parallel language?
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Our success will depend on anticipating market demand, tailoring our product to customer needs, and a cost-effective advertising strategy. Many entrepreneurs are adventurous and create jobs for others. A real estate agent will help you search for property, understand the procedures, and paperwork.
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Workplace terms that are used too often are called
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buzzwords
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What question should the writer ask when deciding whether to reword a sentence that begins with "it is"?
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What does "it" refer to?
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Navigational design can be improved using
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white space. simplicity. headings.
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When a document is complex or full of information, headings help readers do which of the following?
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identify key concepts find their way through the document and locate areas of interest recognize what is in each section
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Headings and subheadings within a document should
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describe the contents of each section.
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Bold type, italics, and underlining are used in page design to
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hold the reader's attention. attract the reader's attention.
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Bullets and numbering
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help readers notice each item on a list. makes items easier to remember.
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Writers should avoid buzzwords because they
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can cause negative feelings. are trite.
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When deciding how much white space to leave on a page, it is important to consider that
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too much white space makes the text look sparse. too little white space makes the text look cluttered.
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The most important consideration for written business communication is
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conveying a message that is easy to read.
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When highlighting words or phrases, it is best to
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use one type of formatting at a time. use this formatting sparingly.
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Which two of the following kinds of lists would benefit most from being formatted with bullets or numbering?
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the various forms required to apply for a business loan the seven steps a person can take to overcome shyness at work
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Compared to average business writers, expert business writers spend more time doing which three of the following?
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thinking about the effect of the message. planning the document. reviewing the text.
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Reviewing a business communication before sending it is important because the review helps
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the writer improve the message. eliminate embarrassing errors. prevent costly mistakes.
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Which of the following statements are true?
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The amount of white space helps readers form their first impression of a document. Documents look best when text is balanced with white space. Double-spaced documents are seldom used in business communications.
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When designing a document,
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do not format it in a way that will distract from the main message.
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When composing a document, expert business writers spend most of their time
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thinking about how the message will affect readers.
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Writers sometimes finalize their work without reviewing it because
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human nature prompts people to finish a project and move on to the next one.
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Which of the following are basic components of the review process in business communication?
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proofreading applying the FAIR test to the document seeking feedback
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The purpose of the FAIR test is to ensure that
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business communication is conducted ethically
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Which of the following are recommended steps in proofreading?
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Correct problems with the writing style, spelling, and grammar. Read each sentence more than once. Read sentences from the viewpoint of the audience.
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Feedback is helpful because readers who provide feedback can
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imagine how the intended reader will respond to the text. offer suggestions for improving the text.
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During the reviewing stage of composing a business communication, feedback is usually not needed for which of the following types of business communication?
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an everyday message
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During the review process the writer should apply the FAIR test to ensure that the message it conforms to standards for
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respect. access. impacts. facts.
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When you proofread a document, you
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check for accuracy. evaluate whether the document is likely to influence readers.
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When reviewing a business communication, it is best to seek feedback from
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respected colleagues. people who have demonstrated good judgment.